Lightico e-Signatures

Score9 out of 10

3 Reviews and Ratings

What is Lightico e-Signatures?

Lightico offers a simple eSign & document sharing solution for call agents to get customer IDs and signatures while speaking on phone. No app is required.

According to the vendor, while speaking with customers on the phone...
- call agents seamlessly capture customer IDs (drivers license, electricity bills etc)
- share images & videos
- complete smart forms
- get customer eSignatures in real time.

With Lightico, agents stop redirecting customers to email, fax and scan and boost their first call resolution (FCR) and sales.

Key elements of the value prop include:
- Real-time enablement of call agents to sign documents while they speak to customers on the phone.

- Mobile centric- simple SMS initiated session, No App.

- Ease of use for both for agents and customers

Categories & Use Cases

Media

Identity Verification and Document Collection

Visualize product offers with your customers

1 / 7

Kristy Damon View profile

Lead csr in Customer Service at Stockman Bank of Montana (501-1000 employees employees)

Pros

Convenience
User friendly
Great functionality

Cons

Saved users functionality
Less click points

Most Important Features

Easy user interface
Text and email

Return on Investment

Great customer Service
Ease of use
Flexible

Alternatives Considered

DocuPhase

Other Software Used

DocuSign, Dropbox, Microsoft 365 (formerly Office 365)

Jeremy C. Christle View profile

Director Of Marketing And Business Development in Marketing at Gravity Lending (51-200 employees employees)