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Lightico e-Signatures

Score9 out of 10

3 Reviews and Ratings

What is Lightico e-Signatures?

Lightico offers a simple eSign & document sharing solution for call agents to get customer IDs and signatures while speaking on phone. No app is required.

According to the vendor, while speaking with customers on the phone...
- call agents seamlessly capture customer IDs (drivers license, electricity bills etc)
- share images & videos
- complete smart forms
- get customer eSignatures in real time.

With Lightico, agents stop redirecting customers to email, fax and scan and boost their first call resolution (FCR) and sales.

Key elements of the value prop include:
- Real-time enablement of call agents to sign documents while they speak to customers on the phone.
- Mobile centric- simple SMS initiated session, No App.
- Ease of use for both for agents and customers

Media

Ad-hoc mobile Smart Forms
Immediate & PCI Compliant mobile payment
Mobile e-Signatures
Ad-hoc mobile Smart eForms
Immediate & PCI Compliant mobile payment
Identity Verification and Document Collection
Visualize product offers with your customers

1 / 7

User Friendly

Pros

  • Convenience
  • User friendly
  • Great functionality

Cons

  • Saved users functionality
  • Less click points

Most Important Features

  • Easy user interface
  • Text and email

Return on Investment

  • Great customer Service
  • Ease of use
  • Flexible

Alternatives Considered

DocuPhase

Other Software Used

DocuSign, Dropbox, Microsoft 365 (formerly Office 365)

Lightico is a great value and can't see leaving them for another e-sign platform

Pros

  • Collects secure signature repository
  • User friendly UI makes document signature easy for even the most technically unsavvy people. I am shocked we don't get more calls asking us to talk customers through the documentation.
  • Making uploading and retrieval of stips a breeze.

Cons

  • Adding different levels of users to some people can create docs and some people can just review what has been completed.

Most Important Features

  • E-signature capability
  • Stip uploads
  • All in one interface

Return on Investment

  • Increased our package back percentage, meaning we got a 5% boost in funded loans from using this service as opposed to traditional means of collecting signatures

Alternatives Considered

DocuSign