Lightico offers a simple eSign & document sharing solution for call agents to get customer IDs and signatures while speaking on phone. No app is required.According to the vendor, while speaking with customers on the phone...- call agents seamlessly capture…
- Setup fee optional
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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- Tech Details
According to the vendor, while speaking with customers on the phone...
- call agents seamlessly capture customer IDs (drivers license, electricity bills etc)
- share images & videos
- complete smart forms
- get customer eSignatures in real time.
With Lightico, agents stop redirecting customers to email, fax and scan and boost their first call resolution (FCR) and sales.
Key elements of the value prop include:
- Real-time enablement of call agents to sign documents while they speak to customers on the phone.
- Supported: in-call eSigning ( e-Signatures)
- Supported: realtime smart form completion (e-forms)
- Supported: in-call documentation capture (Document Collection)
- Supported: ID Verification (ID & V, KYC)
- Supported: Visual Cart for Telesales (Cart)
- Supported: Collect Payments (Payments)
- Supported: and More!
- OneSpan Sign (formerly eSignLive)
- Adobe Sign (formerly EchoSign)
|Deployment Types||Software as a Service (SaaS), Cloud, or Web-Based|
|Supported Countries||United States, Canada, United Kingdom, France, Germany, Australia, New Zealand, Brazil, Japan|
|Supported Languages||English, French, German, Russian, Hebrew, Spanish, Portuguese|
|Small Businesses (1-50 employees)||10%|
|Mid-Size Companies (51-500 employees)||75%|
|Enterprises (more than 500 employees)||15%|