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Lightico is a versatile software solution that has been praised by users for its ability to streamline various processes and enhance the …
Overview
What is Lightico e-Signatures?
Lightico offers a simple eSign & document sharing solution for call agents to get customer IDs and signatures while speaking on phone. No app is required.According to the vendor, while speaking with customers on the phone...- call agents seamlessly capture…
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What is Lightico e-Signatures?
Lightico offers a simple eSign & document sharing solution for call agents to get customer IDs and signatures while speaking on phone. No app is required. According to the vendor, while speaking with customers on the phone... - call agents seamlessly capture customer IDs…
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.lightico.com/request-demo
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Lightico e-Signatures?
Lightico offers a simple eSign & document sharing solution for call agents to get customer IDs and signatures while speaking on phone. No app is required.
According to the vendor, while speaking with customers on the phone...
- call agents seamlessly capture customer IDs (drivers license, electricity bills etc)
- share images & videos
- complete smart forms
- get customer eSignatures in real time.
With Lightico, agents stop redirecting customers to email, fax and scan and boost their first call resolution (FCR) and sales.
According to the vendor, while speaking with customers on the phone...
- call agents seamlessly capture customer IDs (drivers license, electricity bills etc)
- share images & videos
- complete smart forms
- get customer eSignatures in real time.
With Lightico, agents stop redirecting customers to email, fax and scan and boost their first call resolution (FCR) and sales.
Key elements of the value prop include:
- Real-time enablement of call agents to sign documents while they speak to customers on the phone.
- Mobile centric- simple SMS initiated session, No App.
- Ease of use for both for agents and customers
Lightico e-Signatures Features
- Supported: in-call eSigning ( e-Signatures)
- Supported: realtime smart form completion (e-forms)
- Supported: in-call documentation capture (Document Collection)
- Supported: ID Verification (ID & V, KYC)
- Supported: Visual Cart for Telesales (Cart)
- Supported: Collect Payments (Payments)
- Supported: and More!
Lightico e-Signatures Screenshots
Lightico e-Signatures Video
How Insurance businesses use Lightico incall eSignatures
Lightico e-Signatures Integrations
- Zapier
- Zoho CRM
- NICE CXone
- Amdocs CES
- Salesforce
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Many More
Lightico e-Signatures Competitors
- DocuSign
- OneSpan Sign (formerly eSignLive)
- Adobe Sign (formerly EchoSign)
Lightico e-Signatures Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, Canada, United Kingdom, France, Germany, Australia, New Zealand, Brazil, Japan |
| Supported Languages | English, French, German, Russian, Hebrew, Spanish, Portuguese |
Lightico e-Signatures Downloadables
Lightico e-Signatures Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 75% |
| Enterprises (more than 500 employees) | 15% |
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Lightico is a versatile software solution that has been praised by users for its ability to streamline various processes and enhance the overall customer experience. One of the key use cases of Lightico is its capability to simplify the acceptance of terms and conditions documents. Users have found it convenient that they no longer have to read out lengthy terms and conditions during customer interactions, saving time and resulting in more calls being completed. Additionally, Lightico's user-friendly interface enables quick signing of documents without the need for physical presence, further enhancing time efficiency for both customers and advisors.
Another valuable use case of Lightico is its effectiveness in showcasing products and their specifications to customers. This feature has proven particularly beneficial during the pandemic, as it allows sales teams to demo products remotely and engage customers effectively. By providing clear and easy-to-understand information about potential handsets, Lightico helps customers make informed choices, leading to increased sales performance.
Furthermore, Lightico ensures secure capture of customer card details, enabling safe payment processing, which is crucial for businesses. The software simplifies compliance by eliminating the need to read lengthy statements repeatedly, reducing errors and increasing overall compliance rates. Lightico's speed and efficiency make it a valuable tool in various scenarios such as handling missing documents from customers, resolving billing complaints, and ensuring faster processing of necessary edits.
Lightico has also played a significant role in facilitating remote work by enabling signature and customer assertion through link sharing. This feature has simplified the process of finalizing documents for remote employees, eliminating the need for them to come on-site. Moreover, Lightico has made it easier to contact customers in rural areas without requiring them to travel long distances, improving accessibility for both parties involved.
Overall, Lightico's numerous use cases demonstrate its value in improving efficiency, enhancing customer experiences, streamlining processes, ensuring compliance, and enabling remote work. Users appreciate its clarity, ease of use, time-saving capabilities, and ability to enhance communication and understanding between businesses and their customers.
Users commonly recommend Lightico for its ability to facilitate quick customer response and document signing, as well as streamline call handling time and terms and conditions. They also suggest using Lightico as a tool for companies to stay compliant and maintain a competitive edge. Users appreciate the ease of use and efficiency that Lightico offers, such as obtaining e-signatures on forms and swiftly approving terms and conditions. With its excellent performance in improving sales processes, users highly recommend Lightico for faster customer interactions and an enhanced overall experience. Additionally, Lightico is praised for its time-saving capabilities when sharing information with customers, making it a valuable asset for businesses of any size. Users find Lightico customizable, efficient, and easy to navigate without formal training. They highly suggest exploring its features and utilizing the support network when needed. In terms of compliance, Lightico provides a convenient alternative to reading compliance scripts during phone calls. Users emphasize the importance of familiarizing themselves with Lightico's interface to maximize its benefits, which include saving time, ensuring legal compliance, and avoiding regulation breaches. Overall, users highly recommend Lightico for digitally signing documents and forms, improving workflow efficiency, and enhancing employee satisfaction. They find it to be a user-friendly and intuitive solution that simplifies processes and guarantees foolproof agreements.
Reviews
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July 19, 2021
User Friendly
For document signing on accounts for right now. It helps us for communicating in those small rural areas where it’s not always convenient to come to the bank to sign.
- Convenience
- User friendly
- Great functionality
- Saved users functionality
- Less click points
- Easy user interface
- Text and email
- Great customer Service
- Ease of use
- Flexible
Easier to use. More customer friendly and ability use with our other software
We use Lightico to collect e-signatures for loans and collect stips from customers. This is not only an extremely easy and reliable service, but it also adds a layer of security to a collection of stips. It is hard to imagine any of their competition offering such a tremendous value for what we are getting from their service.
- Collects secure signature repository
- User friendly UI makes document signature easy for even the most technically unsavvy people. I am shocked we don't get more calls asking us to talk customers through the documentation.
- Making uploading and retrieval of stips a breeze.
- Adding different levels of users to some people can create docs and some people can just review what has been completed.
- E-signature capability
- Stip uploads
- All in one interface
- Increased our package back percentage, meaning we got a 5% boost in funded loans from using this service as opposed to traditional means of collecting signatures