Luigi's Box

Score9.6 out of 10

51 Reviews and Ratings

What is Luigi's Box?

Luigi’s Box solutions understand customer behavior, and use data to provide better search results, recommend relevant products, and enhance the shopping experience to boost your e-commerce conversion rates and average order values.

Search and Autocomplete
Recommender
Product Listing
Shopping Assistant
Analytics

Categories & Use Cases

Media

the main dashboard that analyzes search effectiveness, highlights trends, and flags lost or no-result queries. This is used to add synonyms or include sought-after products and services.

an overview that presents a timeline of query performance along with a heatmap of the most clicked products.

a funnel chart that shows impressions, clicks, and conversions for each recommendation, with options to analyze assisted or direct conversions.

the Product Listing overview, which shows data like conversions, transactions, clicks, and more. Explore conversion rates by category or product, and analyze low-traffic products.

a screenshot that demonstrates how Notino utilizes Luigi's Box to suggest relevant products to users.

a showcase of how Ledvance uses Luigi's Product Listing to enhance product filtering.

a showcase of how KiK leverages Luigi's Box to deliver fast and relevant search results.

a showcase of how 11Teamsports uses Luigi's Box to show relevant search results.

an illustration of how Škoda Auto uses Luigi's Box Autocomplete to display relevant results instantly, even before clicking "Show all products."

An overview that evaluates Shopping Assistant's performance and efficiency on a website.

how Luigi's Box Assistant is integrated on Muziker online store.

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Tara Hunter View profile

Operations Manager in Customer Service at Ergonomic Designs Ltd (11-50 employees employees)

Use Cases and Deployment Scope

We use Luigi's Box to improve searching on our website via the search bar, and use the analytics section to find out what are trending searches and what are non-converting searches. The searching is intuitive and displays results for the customer quickly and clearly. The ability to recognise synonyms and mis-spellings to still show accurate results is great for our customers. This is especially helpful for our customers who don't have the time to search through sections on our website looking for the products that they need, and leads to more conversions overall. The customization tools are also very good.

The analytics section allows us to improve product development for trending products, and also for using the boost function to get the products that we know are likely to convert in front of the customer.

Pros

Recognising synonyms and mis-spellings to still show our customers accurate and relevant search results.
Great analytics section showing trending searches and non-converting searches, aiding in future product development and our priorities for what products we want to show the customer.
The boost function which allows us to prioritise showing customers certain products over others, which improves conversions.

Cons

More payment options, such as being able to pay by direct debit would be advantageous.
Even further customization options for displaying results.
Search results could be even more specific and narrowed down.

Return on Investment

The analytics section has allowed us to use the boost function to show popular products based on trending searches, leading to increased order conversions.
The analytics section showing trending searches has been useful to us in deciding future product development which will hopefully help to increase sales as well
By showing our customers relevant search results quickly and easily, this has also helped to keep customers on our site for longer and leading to more successful sales

Usability

Alternatives Considered

Clerk

Other Software Used

LiveAgent

Wojciech Siebierański View profile

D2C Channel Poland Manager in Sales at SFD S.A. (201-500 employees employees)

Use Cases and Deployment Scope

Our previous search engine had a problem with searching (however that sounds). The search engine from Luigi's Box has very advanced search scripts, including contextual search. It is a very modern tool that supports sales. As a user, you have access to a wide panel of analyses that significantly support sales. The tool allows for many customization options - a helpful team customizes the appearance and filters and constantly supports the implementation and functioning of the search engine.

Pros

Wide access to the analysis panel that supports sales and helps analyze user behavior.
Adapting functionality to the partner's needs, which confirms the flexibility of the tool.
The boost function which allows us to prioritise showing customers certain products over others, which improves conversions.

Cons

Some things need to be set up by support, we can't do them ourselves

Return on Investment

A search engine that finally searches - until now, customers had trouble finding the product they needed but didn't know what it was called.
A helpful analysis panel that supports sales programming.

Usability

Alternatives Considered

Prefixbox

Other Software Used

Google Analytics

Krystian Szewczyk

head of ecommerce at riff.net.pl (201-500 employees employees)

Use Cases and Deployment Scope

The implementation has significantly improved the percentage of users using the search engine. At first we launched it on one store, then we decided to explain it to another two. the standard search engine built into presta shop did not meet our company requirements and made it difficult for users to use the service. I rely on Luigi's Box

Pros

The implementation has significantly improved the percentage of users using the search engine
A multitude of settings regarding the operation of the search engine. We could prepare it for the preferences of our consumers
improving search results

Cons

Some things need to be set up by support, we can't do them ourselves

Return on Investment

Some things need to be set up by support, we can't do them ourselves
a significant increase in users using the search engine compared to the standard solution

Usability

Alternatives Considered

Doofinder Site Search

Beth O'dell

Customer Service Manager in Customer Service at ergonomic designs (11-50 employees employees)

Use Cases and Deployment Scope

Luigi's Box resolves several problems for our business. The product resolves the issue of customer mispelling their search terms or the customer calling the item something different to what we call it, for example the cusotmer may call it a sink plug, and we name it a basin waste, with our previous search facility this would not have found the items the customer was looking for as it was very specific, Luigi's Box resolves this as it will pull what the customers looking for via its smart technology. Luigi's Box also helps us to discover what search terms are being commonly looked for so if we do not sell these items we can look to expand our range to include popular things our customers are looking for.

Pros

Luigi's Box finds a choice of products to display to the customers based on their search term.
Luigi's Box picks up on spelling mistakes and similar terms to help the customers find what they need without frustration
this helps us find out what the customers are regularly searching for and what our potential customers need.

Cons

More choice for customisation and layout would be good.
More payment options for example the choice to pay via direct debit.

Return on Investment

This has had a positive impact meaning more sales have been made by customers as they have found what they needed far easier.
The search box also allows us to find items very quickly when customers have enquiries etc meaning we can process an order far quicker.

Usability

Other Software Used

ChoiceView Live Agent

Gavin Hunter View profile

Director in Sales at Ergonomic Designs Limited (11-50 employees employees)

Use Cases and Deployment Scope

We needed an ecommerce search solution that worked well out of the box, did not require weeks worth of IT work and provided a great search functionality to our customers. Luigi's Box provided all of these things and more. In ecommerce, search is vital to help customers find the right product quickly so they don't jump off the site and we lose a sale. Luigi's Box's search system has been brilliant, it did not need much set up time and worked well without any customisation.