Name: MarbleFlows
Author: Marble Technologies Oy

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Corporate Learning Management

Employee Recognition

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HR Management

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Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

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AI Governance

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Data Collaboration

Data Mapping

Density-Optimized Servers

Email Encryption

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

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Telecom Expense Management (TEM)

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Revenue Operations

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### Workflow Management
Users generally appreciate MarbleFlows for its efficient workflow management capabilities. The platform's ability to automate repetitive processes and streamline manual tasks has been a significant improvement in their work routines. Users value the flexibility offered by MarbleFlows in customizing and adjusting each workflow according to specific needs. While some users find the tool easy to use and intuitive, others note that there are areas for improvement, such as the need for more comprehensive user guides and simplification of certain configurations. Despite some minor drawbacks, the consensus among users is that MarbleFlows excels in enhancing workflow management efficiency.

### Course Creation and Management
Users generally find Marble to be an effective and user-friendly tool for creating and managing online courses. The platform is praised for its simplicity and flexibility in course creation, allowing for quick and easy setup of courses with various multimedia content. However, some users have expressed concerns about the basic features of the platform, such as limited options for creating quizzes and assessments. Despite these limitations, users appreciate Marble's potential for creating bite-sized courses and its upcoming features that aim to enhance the course creation experience.

### Learning Management Systems (LMS
Users generally praise Marble for its robust features and ease of use in creating online courses for learning academies and marketing businesses. The sentiment towards Marble's learning management systems (LMS) is predominantly positive, with users highlighting its ability to streamline course creation, integrate various content types, and offer features like quizzes and certificates for student assessment. While some users mention limitations such as the need for more integrations with other platforms and desired enhancements like marketing automation and CRM integration, overall, Marble's LMS capabilities are viewed favorably for their user-friendly interface and efficient course management functionalities.

### User Engagement and Interaction
While some users appreciate the simplicity and ease of use of MarbleFlows for user engagement and interaction, others find the features to be too basic and lacking in necessary options for more advanced courses. The limited customization options for quizzes and interactions with students have been highlighted as areas for improvement. Despite the mixed feedback, users acknowledge the platform's potential and are optimistic about future updates that may enhance user engagement and interaction capabilities.

### Content Personalization and Customization
Users generally praise MarbleFlows for its content personalization and customization features. While some users appreciate the ease of creating personalized workflows tailored to their specific needs, others express concerns about the limitations in fully customizing templates and the inability to include multiple types of content within a single lesson. Despite mixed opinions on the extent of customization options available, users value the platform's ability to personalize content delivery and structure courses according to their preferences.

### User Experience and Interface Design
Opinions on MarbleFlows' user experience and interface design vary among users. While some praise its intuitive interface and ease of navigation, others have highlighted limitations such as the need for more comprehensive user guides and occasional bugs in the system. The platform's flexibility in creating multiple workflows is appreciated, but some users find certain features confusing and in need of simplification. Despite these mixed reviews, MarbleFlows seems to offer a range of tools and templates that cater to different workflow needs, contributing to a generally positive user experience.

### Platform Integration
Users are eagerly anticipating the upcoming PayPal integration to streamline payment processes within the platform. While some reviewers appreciate the ease of course creation and customization options, there is a shared sentiment that the current lack of PayPal integration limits the monetization potential of their courses. Despite the platform's user-friendly interface and customization features, the absence of PayPal integration remains a notable drawback for users looking to efficiently manage payments and course enrollments.

### Micro Learning and Bite-Sized Content
Users unanimously praise Marble's micro-learning and bite-sized content capabilities. They appreciate the ease of setting up courses and the robustness of the platform in integrating various content types. While some limitations exist, such as restrictions on combining different content types in a single lesson, users acknowledge that these constraints align with the vision of micro-learning by keeping lessons concise and focused. The platform's ability to support the creation of bite-sized courses and lessons, along with features like analytics for tracking user and course performance, is widely regarded as beneficial by reviewers.

MarbleFlows has proven to be a valuable tool for various user cases, addressing business problems and enhancing the learning experience. Users appreciate the simplicity and ease of use in creating online courses, allowing them to boost creativity and save time by recording and sharing course topics. This eliminates the need to frequently address common questions, streamlining the teaching process. Educators and businesses find MarbleFlows particularly useful in educating potential clients and growing their marketing businesses.

The ability to customize their academy by whitelabeling it with their own domain and favicon is highly valued by users, as it adds a professional touch to their e-learning courses. The responsive support team and quick load times further enhance the learning experience, ensuring students can access content seamlessly. Additionally, MarbleFlows enables users to keep all the revenue from their courses, distinguishing it from proprietary websites like Udemy.

Users are excited about upcoming features such as the search and grouping function, which will further enhance the usability of MarbleFlows by making it easier to navigate and organize course materials. The product's roadmap for future developments that address user needs has been well-received, providing assurance that MarbleFlows will continue to evolve with their requirements. Furthermore, the ongoing translation of MarbleFlows into different languages, such as Czech, demonstrates an effort to cater to a wider user base and accommodate diverse educational needs.

Simple and Easy to Use: Users have consistently praised MarbleFlows for its simplicity and ease of use, with many stating that it is very intuitive and user-friendly. The software's straightforward design allows users to quickly create templates and generate leads without any hassle.

Helpful Customer Support: Numerous users have expressed their appreciation for the helpfulness of the MarbleFlows team. They have reported that the support team is always available to provide assistance whenever needed, ensuring a smooth experience for customers.

Flexible Content Integration: MarbleFlows offers great flexibility when it comes to linking and embedding content. Users have found this feature valuable as it allows them to seamlessly integrate various types of content such as videos, PDFs, and links into their courses. This versatility enhances the overall learning experience for students.

1. Complex User Interface: Some users have expressed that the user interface of MarbleFlows could be simpler and less confusing in certain areas of the app. They feel that navigating through the software can be challenging at times, potentially impacting the overall user experience.

2. Limited Integration Options: Reviewers have mentioned that there is a lack of integration options with other platforms in MarbleFlows. While it is acknowledged that this feature is currently being worked on, some users hope to see more integrations available in the future to enhance connectivity and workflow efficiency.

3. Lack of Customization Options: Users have highlighted a desire for more customization options within MarbleFlows. Specifically, they would like greater flexibility when it comes to designing the background and home page, allowing them to personalize their learning environment according to their preferences and branding needs.

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MarbleFlows

Customer Success Management is concerned with proactively making sure that SaaS customers get value from their relationship with the vendor. CSM platforms typically give early warning of potential customer churn based on disparate data elements, giving the vendor time to take early action to keep the relationship on track.

Customer Success

MarbleFlows Product Demo

Marble Technologies Oy

Customer Data Extraction / Integration

Product usage

The software integrates with your application to track how customers are using your product.

Help desk / support tickets

The software integrates with your support desk and call center systems to track each customer’s support needs and activities.

Online customer community

The software tracks how each customer interacts with your online customer community or forum.

Billing

The software tracks where each customer stands in terms of billing and payments.

Marketing emails

The software integrates with your email marketing system to track how customers are interacting with your marketing campaigns, e.g., opens, clicks and unsubscribes.

Customer Success Management

NPS surveys

The software facilitates the creation and execution of NPS (net promoter score) surveys, and integrates the results within each customer’s profile.

Sponsor tracking

The software alerts you when a sponsor or admin user changes roles or leaves the company. The software may track this through LinkedIn integration or changes in the user record in your product.

Customer profiles

The software unifies and presents all customer data in one place, so customer success managers can track the health of each of their customers.

Automated workflow

The software allows you to set up automated actions, alerts or tasks to be triggered by particular changes in customer data.

Internal collaboration

The software allows members of your team to communicate and leave notes about any customer issues.

Customer health scoring

The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.

Customer segmentation

The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

Customer health trends

The software allows executives to view customer health trends over time.

Engagement analytics

The software allows you to track and report on how your customer base overall is using your product to surface insights such as how feature adoption correlates with customer retention.

Revenue forecasting

Based on customer health trends, churn rates, etc., the software can predict revenue.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Customer lifetime value

The software can calculate and report on customer lifetime values.

Churn rate

The software can calculate your churn rate, or the rate at which you lose customers.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Integration with Salesforce.com

The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Integration with Marketo

The software can integrate with Marketo bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

Integration with Eloqua

The software can integrate with Eloqua bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

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MarbleFlows

Overview

What is MarbleFlows?