TrustRadius Insights
UserGuiding is a versatile platform that has been widely used to enhance user onboarding and improve digital adoption. With its …
Starting at $99 per 2000 monthly active users
View PricingOverview
What is UserGuiding?
UserGuiding helps companies to improve product adoption by designing interactive user onboarding flows. Non-technical people can create step by step product walkthroughs, without any coding. UserGuiding also provides analytics to track the performance of the tours, segmentation to create more…
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Pricing
Start-up Plan
$99.00
Cloud
per 2000 monthly active users
Growth Plan
$249.00
Cloud
per 5000 monthly active users
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://userguiding.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
AppSumo Labs Presents: Userguiding Demo & Walkthrough Webinar
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is UserGuiding?
UserGuiding helps companies to improve product adoption by designing interactive user onboarding flows. Non-technical people can create step by step product walkthroughs, without any coding. UserGuiding also provides analytics to track the performance of the tours, segmentation to create more personalized experiences, NPS for capturing feedback, and onboarding checklists for a wholesome onboarding experience. From Red Ventures to Young Capital, thousands of companies trust UserGuiding.
UserGuiding Features
- Supported: Zero Coding Required
- Supported: Interactive User Onboarding Guides
- Supported: Onboarding Checklists
- Supported: Analytics
- Supported: Segmentation
- Supported: Personalization
- Supported: NPS
- Supported: Customization
UserGuiding Screenshots
UserGuiding Video
Better User Onboarding without Coding
UserGuiding Integrations
UserGuiding Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
UserGuiding Customer Size Distribution
| Consumers | 30% |
|---|---|
| Small Businesses (1-50 employees) | 30% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(4)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
UserGuiding is a versatile platform that has been widely used to enhance user onboarding and improve digital adoption. With its interactive user guides, checklists, NPS surveys, and communication features, UserGuiding has proven effective in guiding users through complex workflows and ensuring they understand the product's value proposition. Users have reported significant reductions in onboarding time and new user churn with the help of UserGuiding. The software has also been instrumental in onboarding new clients, employees, and interns by providing a seamless and self-serve onboarding experience. By offering short videos, UserGuiding enables users to understand the website without the need for extensive help center support. Overall, UserGuiding has empowered users to navigate product journeys more efficiently, decreased variability in onboarding experiences, and collected valuable NPS data.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
We used it to target new members so we could give them customized 'walk-through' training. We were also going to use it to target new product announcements toward specific user types and track which new members completed training modules (or how far they got), as well as build out the modules to be branded to their specific company logo and colors.
- Good price
- Responsive CS and sales team
- Had all of the features we were looking for
- The initial setup process isn't as transparently intuitive as it was sold
- It's a fairly large barrier to entry for one person to get the guides set up
- We weren't instructed how to 'turn off' the URL hits until we had our parameters segmented so the first two months we hit our limits before anything was even launched on our end. That made testing hard.
- Targeting segments of our database
- Building automated walk-throughs
- Tracking completion rates of training modules
- We lost two months due to running out of 'hits' before we were able to target the right fields. This was partly our fault for not having enough time to dedicate to it, but it would have been helpful to have a 'pause' button or be told to look out for this scenario.
- We canceled our account after 4 or 5 months because I, as the sole user on our team, didn't have nearly enough time to build out the guides the way we had envisioned. It wasn't quite as easy to understand as I'd hoped. It was doable, but a slow process and I got too busy with other pressing issues with my company.
- It would have been a good ROI for the available features and price if I'd had a solid amount of time to really build it out and understand it better. The training options could have been a lot more user-friendly to help bridge that knowledge gap.
By far the best price for the available features. They had a really easy demo scheduling process (and had availability to demo within a day or two where some of the other products were a week+ to schedule). You can build unlimited guides and if you don't hit your user limit because you failed to identify target parameters at the start, that is a huge selling point ;)