Help Desk

Web and Video Conferencing

Customer Support

AI Development

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Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Online Notary

Enterprise

Accounting

Accounts Receivable

Crypto Tax

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

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Human Resources

3D Printing

AI Governance

Cloud Storage

Custom Software Development Services

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Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

Intranet

Migration

Network Performance Monitoring

Open-Source Database

SaaS Management

Service Virtualization

Time Series Databases

Value-Added Resellers (VARs)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

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Survey & Forms Building

Video Streaming

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Professional Services

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Point of Sale

Sales Enablement

Sales Training

Sales

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Security

Banking

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Equation Editors

Geographic Information

Hospital Management

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Intelligent Document Processing

Medical Office EMR & EHR

Physical Therapy

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Vertical-Specific

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### User Onboarding
User feedback on UserGuiding's user onboarding capabilities is largely positive, with users praising the platform for streamlining the onboarding process and enhancing user engagement. The ability to create onboarding checklists, resource centers, and welcome videos has been particularly well-received. While some users have noted minor drawbacks such as occasional software reloading issues, overall, UserGuiding is recognized for its effectiveness in facilitating a smooth and efficient onboarding experience for new users. The platform's intuitive interface and comprehensive features have contributed to improved user adoption and retention rates.

### Onboarding Flows and Checklists
Users appreciate UserGuiding's onboarding flows and checklists for their ease of use and effectiveness in guiding users through the platform. The ability to create tailored onboarding experiences without the need for coding skills has been a standout feature for many reviewers. Additionally, the flexibility to test and refine onboarding flows before implementation has been a valuable asset for product teams and marketers alike. The quick implementation and smooth functioning of onboarding flows, even in complex scenarios like multi-page onboarding and iframe areas, have garnered positive feedback. Users find that UserGuiding streamlines the process of creating and implementing onboarding flows, saving time and effort compared to manual methods.

### User Experience and Engagement
Users across various organizations have expressed positive feedback regarding UserGuiding's user experience and engagement capabilities. They appreciate the platform's intuitive interface, which simplifies the creation of onboarding processes and enhances user understanding. Additionally, the tool's ability to streamline user training processes and gather valuable insights through NPS surveys has been well-received. While some users have suggested improvements such as more customization options for NPS results and additional survey types, the overall consensus leans towards UserGuiding positively impacting user experience and engagement.

### Product Tours and Guides
User feedback on UserGuiding's product tours and guides functionality is generally positive, with users highlighting the ease of creating interactive guides and walkthroughs. The platform's intuitive interface and customizable features have been well-received, allowing users to quickly deploy guides without extensive technical knowledge. Some users have expressed minor concerns about the need for additional features like time-triggering for guides and improved analysis options. However, overall, UserGuiding's product tours and guides capabilities have been instrumental in enhancing user engagement and facilitating self-service support for clients.

### Interactive Elements and Hotspots
Users consistently praise UserGuiding's interactive features and hotspots functionality. The ability to create personalized guides, tooltips, and hotspots has been highlighted as a significant advantage by many reviewers. They appreciate the ease of use and intuitive nature of these interactive elements, which have proven to be effective in enhancing user engagement and understanding of the product. While some users have mentioned occasional reliability issues, the overall sentiment remains positive towards UserGuiding's interactive elements and hotspots, with users acknowledging their value in improving the onboarding process and highlighting key features.

### User Support and Resources
User feedback on UserGuiding's user support and resources is predominantly positive, with users highlighting the prompt and helpful nature of the customer support team. The integration of the support team with the engineering team has been particularly appreciated, as it ensures quick responses to queries. Some users have mentioned minor inconsistencies in the placement of guides but have commended the support team for providing clear explanations. The resource center feature has been well-received for its ability to group user guides and support tools effectively. While some users found a learning curve in using UserGuiding, they praised the support team and customer success manager for their assistance. Additionally, users have noted that UserGuiding's support has significantly reduced training hours and customer support emails, enhancing overall user experience.

### Training and Education
Users consistently praise UserGuiding's training and education features for their effectiveness and ease of use. The platform's ability to provide specific guides, training videos, and interactive tours has significantly reduced the time spent on training and customer support. Customers appreciate the intuitive nature of UserGuiding, which allows for the creation of tailored training materials without the need for developers. The segmentation feature has been particularly valuable in delivering targeted training to different user groups, leading to improved user engagement and task completion. Additionally, the integration with tools like Segment and Intercom has provided valuable insights into user behavior and preferences, further enhancing the training experience.

### Integration and Customization
While some users appreciate UserGuiding's integration and customization features, particularly the hotspots and tooltips for new features, others express a desire for more integrations with different analytics tools, CRM systems, and user behavior tools. The current dependency on CSS for certain customizations in product tours is also noted as an area for improvement. Despite the mixed feedback, UserGuiding's integration and customization capabilities seem to offer value to users, especially in enhancing awareness of new features and providing insights on customer journeys.

### Technical Aspects and Development
User feedback on UserGuiding's technical aspects and development highlights a generally positive sentiment, with users appreciating the code-free nature of the platform and its intuitive interface. However, there are some concerns raised about the reliability of the Chrome extension and the limitations in CSS customization options. Despite these minor drawbacks, users acknowledge the platform's ability to streamline processes and empower non-technical staff to create effective in-app guides and tooltips. The support team's prompt assistance and the platform's overall ease of use without requiring coding experience are noted as significant advantages by reviewers.

### Analytics and Feedback
User feedback on UserGuiding's analytics and feedback capabilities is quite diverse. While some users appreciate the simplicity and user-friendliness of the analytics tool, others find it lacking in depth and customization options. There are mentions of improvements being made to the analytics features, but some users still feel the need for more comprehensive data analysis directly within the platform. The feedback collection and NPS functionalities receive mixed reviews, with some users highlighting the ease of gathering feedback and others expressing a desire for more survey types and customization options. It seems that UserGuiding's analytics and feedback tools are perceived differently based on individual user needs and expectations.

### Customer Segmentation
User feedback consistently highlights UserGuiding's customer segmentation as a standout feature, with users expressing high satisfaction with the tool's ability to segment users effectively. The ease of setting up and utilizing segmentation, coupled with the platform's intuitive dashboard, has garnered praise from reviewers across various industries. Users appreciate the flexibility and precision offered by UserGuiding's segmentation functionality, enabling them to tailor their communication and engagement strategies to different user groups. The tool's segmentation capabilities have been instrumental in enhancing user engagement, driving adoption of new features, and gathering valuable insights through targeted surveys and feedback mechanisms.

### Marketing and Communication
Users across various industries, from technology to media and marketing, have lauded UserGuiding for its robust marketing and communication capabilities. They appreciate the platform's intuitive design, which simplifies the process of explaining complex features to users and clients. The tool's interactive user education features and tracking functionalities have been particularly beneficial for businesses looking to streamline their communication strategies. Additionally, the clear segmentation options and easy code generation for developers have been highlighted as valuable assets for marketing teams. The consensus is that UserGuiding excels in facilitating effective communication and marketing efforts, ultimately enhancing user engagement and retention.

### Conversion Optimization
Users consistently report that UserGuiding's conversion optimization capabilities have had a positive impact on their businesses. The implementation of in-app tours and guides, along with highlighting key features in the trial-to-paid funnel, has resulted in increased conversion rates and a smoother user experience. Customers have noted a reduction in support tickets, indicating improved user understanding and engagement with the product. The quick and effective support provided by the UserGuiding team has also been highlighted as a significant advantage in optimizing conversions.

- Easy to Use: Users find UserGuiding to be straightforward and easy to use. They feel confident in building guides and getting things set up after just a few sessions. The tool allows them to quickly create professional guides without any coding experience.

- Positive Customer Support: Users highly praise UserGuiding's customer support, describing it as the best support they have received from any software. They appreciate the prompt responses and the helpful tips and tricks provided by the support team. The integration between the customer support and engineering teams also allows for quick responses from engineers.

- Intuitive User Interface: Users find UserGuiding's user interface to be top-class, easy to navigate, and intuitive for non-technical users. They are able to understand how to use and implement different features without having to click through multiple help pages. The dashboard provides valuable insights into user interactions with the created help guides.


UserGuiding is a versatile platform that has been widely used to enhance user onboarding and improve digital adoption. With its interactive user guides, checklists, NPS surveys, and communication features, UserGuiding has proven effective in guiding users through complex workflows and ensuring they understand the product's value proposition. Users have reported significant reductions in onboarding time and new user churn with the help of UserGuiding. The software has also been instrumental in onboarding new clients, employees, and interns by providing a seamless and self-serve onboarding experience. By offering short videos, UserGuiding enables users to understand the website without the need for extensive help center support. Overall, UserGuiding has empowered users to navigate product journeys more efficiently, decreased variability in onboarding experiences, and collected valuable NPS data.

Start-up Plan

Growth Plan

Pendo.io is a product engagement platform with features for in-app analytics,  surveys and feedback, and guidance.

*Free

Base

Core

Pulse

Ultimate

Lemon Learning is a Digital Adoption Platform (DAP) designed to enable users worldwide master their everyday tools. Digital tools are made simpler and more streamlined through its interactive in-app walkthroughs available at the time of need. Lemon Learning is presented as like GPS navigation for any web-based software: users are guided step by step through each business process and each feature of their application, whether a CRM, ERP, HR application or even proprietary in-house tool.

LinkedIn Learning

UserGuiding

Digital Adoption

AppSumo Labs Presents: Userguiding Demo & Walkthrough Webinar

Likelihood to Recommend

🌟 UserGuiding - Onboard your new users, without any coding! 🌟

UserGuiding is the easiest way to show how your product works. Check out for more information: https://userguiding.com/

With UserGuiding, you can:
- Create interactive product tours to onboard new users,
- Highlight new features of your product to boost product adoption,
- Onboard your new employees with pre-created user manuals.

Without a single line of code!

In our latest version, you can create Onboarding Checklists, customize your guides using the Themes and set Goals for your onboarding content.

#useronboarding #producttour #employeeonboarding

Tableau Desktop

ActiveCampaign

Leadpages

UserGuiding 2022-08-24 17:04:57

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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We used it to target new members so we could give them customized 'walk-through' training. We were also going to use it to target new product announcements toward specific user types and track which new members completed training modules (or how far they got), as well as build out the modules to be branded to their specific company logo and colors.

Good price
Responsive CS and sales team
Had all of the features we were looking for

The initial setup process isn't as transparently intuitive as it was sold
It's a fairly large barrier to entry for one person to get the guides set up
We weren't instructed how to 'turn off' the URL hits until we had our parameters segmented so the first two months we hit our limits before anything was even launched on our end. That made testing hard.

Targeting segments of our database
Building automated walk-throughs
Tracking completion rates of training modules

We lost two months due to running out of 'hits' before we were able to target the right fields. This was partly our fault for not having enough time to dedicate to it, but it would have been helpful to have a 'pause' button or be told to look out for this scenario.
We canceled our account after 4 or 5 months because I, as the sole user on our team, didn't have nearly enough time to build out the guides the way we had envisioned. It wasn't quite as easy to understand as I'd hoped. It was doable, but a slow process and I got too busy with other pressing issues with my company.
It would have been a good ROI for the available features and price if I'd had a solid amount of time to really build it out and understand it better. The training options could have been a lot more user-friendly to help bridge that knowledge gap.

WalkMe, Appcues, Whatfix, Pendo.io and Userlane

Tableau Desktop, ActiveCampaign, Leadpages

UserGuiding

Overview

What is UserGuiding?