What users are saying about
Adobe Experience Manager
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183 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 183 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 16 reviews and ratings
Likelihood to Recommend
Adobe Experience Manager
Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.

Verified User
Team Lead in Marketing
Non-Profit Organization Management Company, 10,001+ employeesMedallia
Any customer service industry would benefit from implementing Medallia. This is your one-stop-shop for everything surveying and data analytics. I have personally seen this successfully implemented in both software companies and retail. Medallia offers multiple integration options to create connected applications in your business. This is designed as an enterprise solution, smaller businesses may find it difficult to justify the cost.

Verified User
Director in Customer Service
Retail Company, 10,001+ employeesFeature Rating Comparison
Security
Adobe Experience Manager
8.2
Medallia
—
Role-based user permissions
Adobe Experience Manager
8.2
Medallia
—
Platform & Infrastructure
Adobe Experience Manager
8.0
Medallia
—
API
Adobe Experience Manager
7.9
Medallia
—
Internationalization / multi-language
Adobe Experience Manager
8.1
Medallia
—
Web Content Creation
Adobe Experience Manager
7.3
Medallia
—
WYSIWYG editor
Adobe Experience Manager
6.8
Medallia
—
Code quality / cleanliness
Adobe Experience Manager
6.9
Medallia
—
Admin section
Adobe Experience Manager
7.1
Medallia
—
Page templates
Adobe Experience Manager
7.7
Medallia
—
Library of website themes
Adobe Experience Manager
7.6
Medallia
—
Mobile optimization / responsive design
Adobe Experience Manager
7.7
Medallia
—
Publishing workflow
Adobe Experience Manager
7.6
Medallia
—
Form generator
Adobe Experience Manager
7.0
Medallia
—
Web Content Management
Adobe Experience Manager
7.2
Medallia
—
Content taxonomy
Adobe Experience Manager
7.9
Medallia
—
SEO support
Adobe Experience Manager
6.6
Medallia
—
Bulk management
Adobe Experience Manager
6.9
Medallia
—
Availability / breadth of extensions
Adobe Experience Manager
7.2
Medallia
—
Community / comment management
Adobe Experience Manager
7.4
Medallia
—
Pros
Adobe Experience Manager
- Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
- Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
- Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Customer Success Manager
AccenutureInformation Technology and Services, 10,001+ employees
Medallia
- Integration with Salesforce: Medallia can be fully integrated with Salesforce or other CRM systems with all the data in both places and Account Managers/Sales, CSM's, Support, Onboarding, executives, etc., never have to leave SF and they have a Dashboard in SF tailored to their role. All data is available in real-time.
- Closed loop: Great closed-loop where alerts are sent out to the right person in real time if there is a detractor or dissatisfied customer. This means you can contact the customer within 24 hours, which wows your customers and makes it easy to move to customers from a Detractor to a Promoter.
- Actionable insights: Medallia has amazing dashboards, that give you the data you need along with text analytics to make changes based on your customer needs, pain points and trends. It gives you all the tools you need to take the right actions to improve you customer experience and the bottom-line.
Senior Director Voice of the Customer
BlueJeans NetworkComputer Software, 501-1000 employees
Cons
Adobe Experience Manager
- Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
- Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
- There isn't a good backup system, particularly one that can be scheduled to run reliably.
Senior System Administrator
University of Georgia College of AgricultureHigher Education, 10,001+ employees
Medallia
- Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
- Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.

Verified User
Program Manager in Professional Services
Financial Services Company, 1001-5000 employeesLikelihood to Renew
Adobe Experience Manager
Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
CQ5 Developer
TravelocityLeisure, Travel & Tourism, 51-200 employees
Medallia
No score
No answers yet
No answers on this topic
Usability
Adobe Experience Manager
Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Software developer
Axis41Computer Software, 51-200 employees
Medallia
Medallia 10.0
Based on 1 answer
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.

Verified User
Director in Customer Service
Retail Company, 10,001+ employeesSupport Rating
Adobe Experience Manager
Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.

Verified User
Project Manager in Information Technology
Computer Software Company, 51-200 employeesMedallia
Medallia 10.0
Based on 1 answer
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs

Verified User
Director in Customer Service
Retail Company, 10,001+ employeesImplementation Rating
Adobe Experience Manager
Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Software developer
Axis41Computer Software, 51-200 employees
Medallia
No score
No answers yet
No answers on this topic
Alternatives Considered
Adobe Experience Manager
I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Team Lead
Search DiscoveryInformation Technology and Services, 1001-5000 employees
Medallia
If you have a very large business with multiple outlets, Medallia is a reasonable choice to make because of the major scalability and the vast amounts of data you can collect. If you are a small, one-off, or independent business, it can be very costly and not all of the tools are necessary for you. I do not like the user experience or report visualizations as much as the reports on Revinate and TrustYou. Revinate is my favorite of the three so far.
Director of Digital Presence
Greenwood HospitalityHospitality, 1001-5000 employees
Return on Investment
Adobe Experience Manager
- Our brand requires a high level of polish and crisp functionality. AEM provides that for us. We do look as good as possible and it reflects well on our brand.
- We can product new pages rapidly with our modules and so we can keep our content fresh and relevant.
- Our brand value has risen considerably since we polished our web properties with AEM.
Director of Marketing
Cylance Inc.Computer Software, 501-1000 employees
Medallia
- You have full visibility into what your customers are thinking on a wide spectrum, allowing you to get out of specific anecdotes and really determine your strengths and weaknesses.
- You'll be able to make your customers feel more valued in asking for their feedback in improving, adding another layer of positive to the customer experience.
- Medallia will help your employees learn what they're doing well and where they can get better, automatically helping to keep all of your employees continuously improve.
Consultant
CapgeminiComputer Software, 1001-5000 employees
Pricing Details
Adobe Experience Manager
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Medallia
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No