What users are saying about

Adobe Experience Manager

Top Rated
147 Ratings

Medallia

9 Ratings

Adobe Experience Manager

Top Rated
147 Ratings
Score 8 out of 101

Medallia

9 Ratings
Score 8.9 out of 101

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Likelihood to Recommend

Adobe Experience Manager

If the employees in charge of creating pages are not developers, this is a great platform since everything is easy and drag and drop style. For a developer, this might be more frustrating since small code tweaks are not as accessible.
Vanessa Suarez profile photo

Medallia

Medallia can be used as a stand-alone customer experience management system but I find great value in using Medallia completely integrated with Salesforce. It then creates a force to be reckoned with. In B-to-B this it is very important to have a real-time customer experience system so that you know what your customers are saying at any given minute. And I can't begin to tell you how important this is for a SaaS company.
Noomi Codon profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.1
Medallia
Role-based user permissions
Adobe Experience Manager
8.1
Medallia

Platform & Infrastructure

Adobe Experience Manager
7.7
Medallia
API
Adobe Experience Manager
7.5
Medallia
Internationalization / multi-language
Adobe Experience Manager
7.9
Medallia

Web Content Creation

Adobe Experience Manager
7.1
Medallia
WYSIWYG editor
Adobe Experience Manager
8.3
Medallia
Code quality / cleanliness
Adobe Experience Manager
6.9
Medallia
Admin section
Adobe Experience Manager
7.2
Medallia
Page templates
Adobe Experience Manager
6.9
Medallia
Library of website themes
Adobe Experience Manager
5.8
Medallia
Mobile optimization / responsive design
Adobe Experience Manager
8.0
Medallia
Publishing workflow
Adobe Experience Manager
7.8
Medallia
Form generator
Adobe Experience Manager
6.0
Medallia

Web Content Management

Adobe Experience Manager
6.3
Medallia
Content taxonomy
Adobe Experience Manager
7.2
Medallia
SEO support
Adobe Experience Manager
6.9
Medallia
Bulk management
Adobe Experience Manager
5.4
Medallia
Availability / breadth of extensions
Adobe Experience Manager
6.5
Medallia
Community / comment management
Adobe Experience Manager
5.3
Medallia

Pros

  • It's a drag and drop kind of platform, so building pages is very easy and you don't need coding abilities.
  • The ability to copy existing blocks and section from other pages is excellent! Instead of creating content from scratch, you can actually copy the section you want from an existing page, and paste it in your new page and update the content. This saves a lot of time!
  • The block/brick system is very clean and the results look very good!
  • You can easily embed videos from Youtube only by adding the Youtube ID. Very easy!
Vanessa Suarez profile photo
  • Sorting features of reports
  • Collecting guest surveys
  • Sentiment reports
Emily Penfold Dailey profile photo

Cons

  • The move to the new interface for authoring is drastically different from the previous interface. Moving has been difficult.
  • Since it is so customizable, a talented web dev team is needed to make all the parts.
  • It is not easy to tell if the page is live or draft in the new interface.
  • Integration with non-Adobe marketing automation tools is very difficult.
No photo available
  • Integrating with more tools.
  • Automating reports, to deliver them without having to run them manually.
  • Adding functionality to manually edit web tool designs.
No photo available

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
Adobe CQ has training classes that you can be in or watch to get a better understanding. They have some of the best customer support so if you run into any problems you can just contact them put a ticket in and they will fix it or work with you to fix the problem or issue you are running into.
No photo available
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Websphere is antiquated
Nadia Sweeting, MS profile photo
I reviewed a number of platforms and Medallia was at the top for a B-to-B environment and had an easy way to integrate with Salesforce and have all that was needed right in Salesforce.
Noomi Codon profile photo

Return on Investment

  • Difficult to calculate ROI, which would likely only be measured by time savings and improved SEO.
  • Takes time, which lowers productivity, to get up and running smoothly when first adopted.
  • Ensures we're using best practices, including maximizing SEO and more, through check lists and evaluations/ratings.
Courtney E. Howard profile photo
  • Positive impact on client satisfaction
No photo available

Screenshots

Adobe Experience Manager

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Experience Manager More Information

Medallia

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Medallia More Information