Name: Median CoBrowse
Author: Median

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Continuous Integration

Feature Management

Development

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

SaaS Spend Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Management

Cloud Storage

Configuration Management

Custom Software Development Services

Cybersecurity Consulting

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Detection and Response (MDR)

Managed Public Cloud Infrastructure

Mobile Data Security

Network Behavior Analysis

Network Performance Monitoring

Sensitive Data Discovery

Service Desk Outsourcing

Software Composition Analysis (SCA)

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Cloud Security Posture Management

Secure Service Edge (SSE)

Security

Banking

Church Management

Financial Services CRM

Geographic Information

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Voting

Revenue Cycle Management (RCM)

Vertical-Specific

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Median CoBrowse is a screen sharing and cobrowsing solution offered by Median. According to the vendor, this tool is designed to enhance the support experience for customer support teams by allowing them to visually assist customers in real-time. The product is suitable for companies of all sizes, from small businesses to large enterprises. It is particularly valuable for software companies, call centers, e-commerce businesses, and SaaS companies that require personalized support.

## Key Features

**See What Your Visitors See**: According to the vendor, Median's live visitor dashboard allows support agents to see everyone on the site in real-time. With one click, agents can join any visitor and view their screen without requiring any downloads from the visitors.

**Show Cursor**: The Show Cursor feature allows support agents to guide customers through the website by putting their mouse on the customer's screen. This functionality enables agents to show customers where to go and what to click by simply moving their cursor on the customer's screen.

**Highlight**: Median CoBrowse offers a Highlight tool that allows support agents to create a red box over any part of the website they want to bring attention to. The vendor claims that this feature helps draw attention to specific elements or areas on the customer's screen.

**Draw**: With the Draw tool, support agents can turn the website into a whiteboard and draw on the customer's screen. According to the vendor, agents can use arrows to show customers where to click or add personal touches like smiley faces to enhance the support experience.

**Take Full Control**: According to the vendor, the Take Full Control feature allows support agents to type and click on the customer's screen with their approval. This feature enables agents to directly interact with the customer's screen, making it easier to troubleshoot and resolve issues.

**Phone Mode**: Phone Mode is designed specifically for call center teams to start a screen share with callers. The vendor states that by asking the caller to press CTRL 5 times, a code will appear, which can be used to join the screen share session.

**Privacy Controls**: Median provides privacy controls that allow users to define which parts of the website can be used in the screen share session. According to the vendor, specific areas or pages can be allowed or restricted during the screen share.

**Video Streaming**: The Video Streaming feature allows support agents to have a video conversation with customers through the website. The vendor claims that this feature adds a personal touch to the support experience and enhances communication.

**Audio Streaming**: In addition to chat messaging, Median offers Audio Streaming, enabling support agents to have a 1-to-1 conversation with customers directly on the website. According to the vendor, this feature provides a more interactive and efficient support experience.

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RealVNC® Connect is a secure remote access solution from RealVNC. It can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it.

Essentials

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Median CoBrowse

Remote Support

Median

Remote Access

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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Median CoBrowse

Overview

What is Median CoBrowse?