Median CoBrowse

Median CoBrowse is a screen sharing and cobrowsing solution offered by Median. According to the vendor, this tool is designed to enhance the support experience for customer support teams by allowing them to visually assist customers in real-time. The product is suitable for companies of all sizes, from small businesses to large enterprises. It is particularly valuable for software companies, call centers, e-commerce businesses, and SaaS companies that require personalized support.

Key Features

See What Your Visitors See: According to the vendor, Median's live visitor dashboard allows support agents to see everyone on the site in real-time. With one click, agents can join any visitor and view their screen without requiring any downloads from the visitors.

Show Cursor: The Show Cursor feature allows support agents to guide customers through the website by putting their mouse on the customer's screen. This functionality enables agents to show customers where to go and what to click by simply moving their cursor on the customer's screen.

Highlight: Median CoBrowse offers a Highlight tool that allows support agents to create a red box over any part of the website they want to bring attention to. The vendor claims that this feature helps draw attention to specific elements or areas on the customer's screen.

Draw: With the Draw tool, support agents can turn the website into a whiteboard and draw on the customer's screen. According to the vendor, agents can use arrows to show customers where to click or add personal touches like smiley faces to enhance the support experience.

Take Full Control: According to the vendor, the Take Full Control feature allows support agents to type and click on the customer's screen with their approval. This feature enables agents to directly interact with the customer's screen, making it easier to troubleshoot and resolve issues.

Phone Mode: Phone Mode is designed specifically for call center teams to start a screen share with callers. The vendor states that by asking the caller to press CTRL 5 times, a code will appear, which can be used to join the screen share session.

Privacy Controls: Median provides privacy controls that allow users to define which parts of the website can be used in the screen share session. According to the vendor, specific areas or pages can be allowed or restricted during the screen share.

Video Streaming: The Video Streaming feature allows support agents to have a video conversation with customers through the website. The vendor claims that this feature adds a personal touch to the support experience and enhances communication.

Audio Streaming: In addition to chat messaging, Median offers Audio Streaming, enabling support agents to have a 1-to-1 conversation with customers directly on the website. According to the vendor, this feature provides a more interactive and efficient support experience.