MediCall

MediCall, developed by TelTech Systems Inc., is a patient communication platform aimed at enhancing patient engagement and optimizing practice efficiency in the healthcare industry. This versatile solution caters to medical practices, hospitals, and healthcare organizations of various sizes. According to the vendor, MediCall is widely utilized by professionals in fields such as podiatry, primary care, ophthalmology, medical imaging, and gastroenterology.

Key Features

Appointment Reminders Voice, Text and Email: MediCall offers automated appointment reminders through voice calls, text messages, and emails. According to the vendor, these reminders can be personalized based on factors such as location, doctor, appointment type, or multiple appointments. The confirmations are seamlessly integrated into the practice management system, allowing staff to easily track and manage them.

Two-Way Patient Chat: MediCall includes an online portal and chat application that enables patients to respond to appointment reminders and engage in two-way communication with office staff via SMS. The vendor claims that this feature promotes efficient and convenient communication, enhancing patient engagement and satisfaction. Patients can ask questions, provide additional information, or request appointment changes through the chat application.

Broadcast Messaging: MediCall facilitates the quick dissemination of last-minute appointment changes, weather delay notifications, and emergency alerts to both patients and staff. The vendor states that the broadcast messages can be targeted based on provider, appointment time, or location, ensuring that the right recipients receive timely and relevant information. This feature aims to improve operational efficiency and ensure effective communication during unexpected events.

Post Appointment Review & Survey: MediCall allows practices to send customized patient surveys after appointments, enabling them to gather valuable feedback and assess patient satisfaction. According to the vendor, these surveys can be tailored to specific patient groups, providing targeted insights for practice improvement. Instant online access to survey results enables prompt evaluation of patient satisfaction and identification of areas for growth and improvement. Positive reviews collected through the survey can be shared on social media platforms to attract new patients.

Patient Recalls: MediCall's recall reminder service assists practices in scheduling follow-up appointments with patients. The vendor claims that this service ensures that patients remember to schedule their necessary recall appointments without requiring additional effort from the staff. By maintaining continuity of care, this feature aims to improve patient retention and overall satisfaction.

Test Results: MediCall provides an efficient way to notify patients about their test results. According to the vendor, patients can receive notifications to call the office when results are received or access a provided link to view their results. Streamlining the communication of test results through this feature aims to enhance patient engagement and ensure timely access to critical information.

Soft-Pay Reminders: MediCall helps practices remind patients of current and past due balances through gentle or strong bill payment notifications. According to the vendor, patients receive reminders when an invoice is due, improving the collection of payments and reducing outstanding balances. This feature aims to contribute to improved practice revenue and financial management.

Pre-Appointment Questionnaires: MediCall enables practices to provide patients with pre-appointment questionnaires to complete before their visit. The vendor states that patients can fill out necessary questions and forms prior to their appointment, minimizing in-office waiting time and enhancing efficiency. This feature aims to improve patient flow within the practice and ensure a smooth and streamlined experience.