Mindmatrix has a way to go to fix bugs, and functionality
Pros
- Drip campaigns ready to go for several Industries
Cons
- Navigation is confusing, not intuitive.
- Creating and changing users must be done by a ticketing request.
- Horrific support, all email and overseas, rarely talk to anyone.
- There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
- There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.
Return on Investment
- Drip campaigns can be started right away because there are prebuilt templates for our vertical.
Other Software Used
Salesforce.com, QuickBooks Online, ConnectWise
