Mixmax

Score9.5 out of 10

72 Reviews and Ratings

Community insights

TrustRadius Insights for Mixmax are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Helpful Platform for Email Tracking and Engagement: Users have found Mixmax to be a valuable platform for managing email tracking and engagement. Many reviewers appreciate the convenience of creating a centralized pool within their own email inbox, eliminating the need to transfer data to other systems.

Seamless Scheduling Integration: The scheduling integration in Mixmax receives high praise for its ease of use for email recipients. Several users mention that it only takes one click for recipients to schedule an event from a user-friendly meeting time list interface.

Intuitive and Well-Designed User Interface: The user interface of Mixmax is highly regarded for its exceptional design and intuitiveness. Numerous users find it effortless to learn the software and seamlessly incorporate it into their workflow.

Reviews

25 Reviews

Mixmax Saves Sales Managers Tons of Time!

Rating: 10 out of 10

Incentivized

June 17, 2023

Use Cases and Deployment Scope

My org structure and team uses mixmax for mass reaching out to clients with pre set templates and sequences. We upload csv files to reach out to multiple emails at once, like a mail merge. We also use it for client calls and logging calls to salesforce. It is great for us and works very well with its salesforce sync capabilities.

Pros

Logging Calls
Syncing with your Google Calendar
Sending Templates

Cons

Occasionally calls don't sync to salesforce accounts
Customer service could be quicker /easier to access
Suggestions via AI maybe on templates?

Likelihood to Recommend

Mixmax is very useful for reaching out to multiple clients at once, when you have to send them a similar message and get that message out as quickly as possible. It is also great for scheduling emails to go out later, such as when you are Out of Office or want to send something during the weekend.

Verified User

Account Manager in Sales (5001-10,000 employees)

Vetted Review

1 year of experience

Absolutely brilliant system

Rating: 10 out of 10

July 1, 2022

Use Cases and Deployment Scope

I use Mixmax to remind me of email follow-ups with sales or communications with clients. It helps us stay organized and keep us on track with communications with our clients. We love how easy it is to use navigate and operate. Other than that we email each other and it helps us track and strategize our daily activities.

Pros

Organize
Remind
Structure
Simplicity

Likelihood to Recommend

Reminders structures

Derrick Wiles

Sales consultant in Sales at Eposnow (501-1000 employees)

Vetted Review

View profile

Mixmax review

Rating: 9 out of 10

Incentivized

July 1, 2022

Use Cases and Deployment Scope

I use Mixmax to help automate email sending and to track who has opened my emails.

Pros

Tracking when someone has opened your emails
Reminders to follow up with people when they haven't responded
Automating emails

Cons

The remind/follow-up feature: show the email address that needs to be follow-up with, not just the message. If you are sending the same email to multiple people, it's impossible to see which email address you need to follow up with. If I could just see the actual email then I could search that email and find the message to follow up on. Also, having a better notification system to alert you to follow up instead of sending an email that crowds your inbox.

Likelihood to Recommend

Really great at automating emails and making that easy to do in the future as well. Also helpful for following up with people that don't respond.

Verified User

Employee in Marketing (501-1000 employees)

Vetted Review

1 year of experience

Amazing product for Accounts Receivable + Collections

Rating: 10 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

I use it for accounts receivable and to make sure that customers are receiving and reading emails. It helps me push on customers that are ignoring us when they owe us money. It helps me keep our internal team on top of things and I can see when people are reading my emails but not responding.

Pros

tracking email clicks and reads
the icons are easy to understand and I like the hover over the lightning bolt feature
easy to use and understand

Cons

Sometimes it doesn't track emails and I'm not exactly sure why -- sync issues with google?
sometimes the side bar doesn't load the options

Likelihood to Recommend

I love to use it for cold-emailing customers or escalating AR situations and being able to see if the recipient has opened and read the email. I get a lot of responses on emails when I do call them out as "seeing the email" but not responding. It gives me visibility on communication and how to pursue it.

Verified User

Manager in Finance and Accounting (201-500 employees)

Vetted Review

2 years of experience

Simply the best!

Rating: 9 out of 10

Incentivized

March 28, 2022

Use Cases and Deployment Scope

I primarily use Mixmax for the email template feature as I confirm many orders daily and send many payment inquiries requiring similar verbiage. I also utilize the activity feed feature, especially to see if a recipient has opened an email, as it gives me a good indicator for when to follow up with them.

Pros

Email templates - Love this feature!
Activity feed - to track if an email is opened by the recipient - Brilliant!
Contacts list

Cons

Analytics
Branding
Meeting templates

Likelihood to Recommend

I utilize Mixmax daily and find it an indispensable tool in the sales environment. It has an email template feature and tracks the sent emails activity to let me know when the recipient opens my correspondence. It integrates wonderfully with Google mail, and I love its convenience!

Verified User

Administrator in Sales (201-500 employees)

Vetted Review

1 year of experience

A lifesaver!

Rating: 10 out of 10

Incentivized

March 26, 2022

Use Cases and Deployment Scope

We use Mixmax to schedule and check analytics for our emails and pitches to reporters. It addresses how well our emails and pitches are doing by seeing who opens and how many times. It also enables us to pitch at certain times of the day and schedule for the recipient's best time - all of which helps the success of our campaigns.

Pros

Copying sequences for others to use
Email reminders
Sending for the optimal time
Notifying right when someone opens/clicks an email

Cons

More intuitive features to make it user friendly
Being able to "undo" email sequences when set to "send ASAP" for emergency situations
Schedule for each recipients best time when sending email sequences

Likelihood to Recommend

Mixmax is a lifesaver when it comes to checking for opens/clicks/general email analytics, sending emails for the recipient's best time, and also scheduling email sequences to a large number of people. The only thing is that I wished it was a bit more user-friendly and info icons to show what the functions mean.

Verified User

Account Manager in Social Media (1-10 employees)

Vetted Review

1 year of experience

Great tool that combines communication with clients/customers and helpful metrics, to improve internal processes!

Rating: 10 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

MixMax is great to keep track of customers' communication, when to follow up and when they're more responsive. This is conveniently included within the email provider (added as an extra email in the thread). I use the app on a daily basis for templates creation, any edits related, and to share them with the team; the templates resource also comes with metrics which is amazing for team alignment and for workflow updates. It also includes placeholders to facilitate rapport and to make emails more personalized without big efforts. Its UI is very intuitive even for newbies in the CRM world (*myself last year*)and when in need of help, there's a built-in tool to interact with their team. The resources are also extremely clear and helpful! MixMax was included in the toolkit of my company since I joined and it's still incredibly helpful to this day, even if we changed some internal processes. I highly recommend it.

Pros

Ready to go email templates
Email tracking masters
Open/Read/Clicked rates that are visibly pleasing

Cons

A preview of the template before sending it would be helpful
There are no shortcuts. These can be helpul

Likelihood to Recommend

Using shortcuts and previews in other CRM apps, I find that they can make the difference for MixMax to establish the product as a full leader, as the work can be concentrated all in one tool and one place only, instead of navigating between different tabs.

Federica Bua

Branding and Payment Specialist in Customer Service at Worksuite (formerly Shortlist) (51-200 employees)

Vetted Review

1 year of experience

View profile

Mixmax, my office hero!

Rating: 10 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

I use Mixmax templates to standardize communications to applications during our recruiting seasons, of which we have 3-4 per year. I also use the "send later," reminder, and mail tracking features on a daily basis. Mixmax acts like my digital personal assistant when it comes to inbox management, and that is an invaluable gift to me and my work!

Pros

Ease of use for all features
Features are relevant across multiple industries
Customer service is FANTASTIC

Cons

N/A. I've been fully satisfied with my Mixmax experience!

Likelihood to Recommend

Mixmax is well-suited for using email templates (WAY better than Gmail templates!), for returning an email to the inbox unread via the reminder feature (I much prefer Mixmax Reminders to Gmail "Snoozing" as well), and for tracking who has opened an email or not. It makes those "per my email" moments extra spicy because I can actually tell when someone has read it!

Hannah Geraci

Care Pastor at Fellowship Church (11-50 employees)

Vetted Review

5 years of experience

Mixmax is a strong tool for scheduling and email management!

Rating: 10 out of 10

March 25, 2022

Use Cases and Deployment Scope

I use Mixmax for email campaigns to contact and groom over 5000 electrical contractors across the US. I set up email campaigns with customized cadences dependent on response rates. At the organization level, we use Mixmax integrated with Gmail to determine contact approaches with clients and potential clients. I personally use Mixmax to share availability with clients and automatically schedule meetings based on a clients' click and choice of my availability.

Pros

Mixmax availability - automatically invite any email listed.
Mixmax availability - scheduling on another linked calendar.
Custom Fields - require additional information when booking a meeting.

Cons

In window templates do not always populate when composing a new email via Gmail.
PDF preview is not always the best approach for sharing a PDF.
Mixmax web app is cluttered for a new user - takes a little time to understand where everything is located in the web app.

Likelihood to Recommend

Mixmax is very well suited for sharing calendar availability via email with a client. Multiple time blocks can be shared, and the bridge between Gmail and other colleagues allows you to hold a meeting time on calendars to prevent overbooking with colleagues. This is extremely helpful when scheduling a large call and juggling many people's schedules.

Derek L. Stack

Lead Project Engineer in Engineering at Enertiv (11-50 employees)

Vetted Review

5 years of experience

View profile

Mixmax has boosted productivity for me and my team.

Rating: 9 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

This is used for another member of the management team to track email opens and clicks, to send sequences, and to automatically track emails via Salesforce.

Pros

Easily allows you to send sequences to follow up with contacts a set number of business days after an initial email.
Allows you to track clicks and opens.
Allows for a better read rate on emails because it typically sends like a normal email and doesn't go to a promotion or spam folder.

Cons

I wish that it would allow you to schedule sequences at a set time and not a general time frame.

Likelihood to Recommend

If you ever need to send a similar email to a large number of people which many people do, the mail merge feature is easy to use and a huge time saver. Tracking clicks is also helpful and the sequence feature has boosted productivity for me and my team.

Verified User

Director in Professional Services (51-200 employees)

Vetted Review

3 years of experience

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