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Amazing product for Accounts Receivable + Collections
March 29, 2022

Amazing product for Accounts Receivable + Collections

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mixmax

I use it for accounts receivable and to make sure that customers are receiving and reading emails. It helps me push on customers that are ignoring us when they owe us money. It helps me keep our internal team on top of things and I can see when people are reading my emails but not responding.
  • tracking email clicks and reads
  • the icons are easy to understand and I like the hover over the lightning bolt feature
  • easy to use and understand
  • Sometimes it doesn't track emails and I'm not exactly sure why -- sync issues with google?
  • sometimes the side bar doesn't load the options
  • tracking of clicks and opens on emails
  • Improving communication internally
  • Improving communication and follow up on customers - particularly on AR
I have only used Mixmax.

Do you think Mixmax delivers good value for the price?

Yes

Are you happy with Mixmax's feature set?

Yes

Did Mixmax live up to sales and marketing promises?

Yes

Did implementation of Mixmax go as expected?

Yes

Would you buy Mixmax again?

Yes

I love to use it for cold-emailing customers or escalating AR situations and being able to see if the recipient has opened and read the email. I get a lot of responses on emails when I do call them out as "seeing the email" but not responding. It gives me visibility on communication and how to pursue it.