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N-able Take Control Reviews and Ratings

Rating: 7.7 out of 10
Score
7.7 out of 10

Community insights

TrustRadius Insights for N-able Take Control are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have provided several recommendations for Take Control based on their experiences. Firstly, many users have found Take Control to be an affordable and easy-to-use remote access tool. They appreciate its affordability and user-friendly interface. Secondly, some users suggest using Take Control in conjunction with N-Central for remote access as they believe that these two tools complement each other well and enhance the remote access capabilities. Lastly, users recommend considering Take Control as a viable alternative to Teamviewer, finding that it offers similar features and functionality while being more cost-effective. Overall, users recommend evaluating the cost, flexibility, and usability of Take Control, comparing it to competitors like LMI and Bomgar, and being prepared for a learning curve with its interface.

Reviews

14 Reviews

Allows for quick simple management of your systems.

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We use N-able Take Control to monitor and maintain our servers as well as workstations. It also enables us to remotely control those systems, which really comes in handy.

Pros

  • Patch management
  • Remotely view screens
  • Viewing the health status of systems

Cons

  • The interface feels "busy" and "messy"
  • Patch management needs to be more reliable... As in us admins need to be able to view the progress of patch installations
  • Allow for the installation of any apps (.msi, .exe, etc) by uploading the installation file(s).

Likelihood to Recommend

It just allows for the quick management of servers and workstations.

VU
Verified User
Administrator in Information Technology (51-200 employees)
Vetted Review
N-able Take Control
3 years of experience

N-Able Take Control is the clear choice for my company

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Our company uses Take Control to manage end-user devices, and monitor them for potential issues.

Take control allows us to seamlessly take control over user devices upon request in a matter of minutes, to assist and correct any problems they're having remotely. Thus, allowing them to get back on track in no time.

Pros

  • Remote Control of User End Devices
  • Remote Management of User End Devices
  • Remote monitoring of user End Devices.

Cons

  • Updates (To N-Able Take Control)
  • User End device management options
  • User End device monitoring options and filtering
  • UI/UX

Likelihood to Recommend

In most cases, take control is perfect. I.e. remote offices, or users that are on the road away from the office.

On occasion, it has hiccups where we cannot effectively assist users (remote control doesn't work, unexpected errors, etc., but they are quickly resolved with support from N-Able in a quick and effective manner.

VU
Verified User
Technician in Information Technology (201-500 employees)
Vetted Review
N-able Take Control
2 years of experience

Nearly perfect tool if it wouldn't randomly unregister devices

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We use N-able to take control of the computers remotely. This can be either inside or outside of our network infrastructure. N-able is mostly used by our IT department as a way of support of our end users and is installed by default on all of our domain-joined computers.

Pros

  • Remote control
  • Ease of use
  • Stability

Cons

  • Computer often un-registers for no reason
  • Scripting the agent has only a 50% success rate
  • Network probes necessary

Likelihood to Recommend

N-able is perfectly suited for an IT department and especially for the helpdesk, but seems a bit too expensive for home use.

VU
Verified User
Engineer in Information Technology (501-1000 employees)
Vetted Review
N-able Take Control
3 years of experience

Takle Control enables you to take back control

Rating: 10 out of 10

Use Cases and Deployment Scope

We use Take Control to remotely support our MSP clients, it integrates seamlessly with our RMM platform and allows a quick high performance remote connection to servers and workstations. Biggest improvement over our previous solution is the ability to paste passwords in all scenarios with a dedicated key combo, and with long complex passwords being normal this is a life saver.

Pros

  • Pasting text regardless of remote systems state (i.e UAC)
  • dynamic resize of viewer window, remote resolution always fits on viewer
  • reconnection after reboot
  • file transfer via std key combos

Cons

  • in some scenarios a failed connections will prompt if you want to update proxy details
  • clear text is disabled for while connection is active, this sometimes causes end user concern.

Likelihood to Recommend

I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform.

VU
Verified User
Professional in Information Technology (1-10 employees)
Vetted Review
N-able Take Control
3 years of experience

N-able Take Control

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

N-able Take Control allows myself the ability to take control of any PC within my organization in order to trouble shoot or monitor usage of the PC. Cases such as Malware , Software malfunction or even training gives me total control of the PC to isolate and see what the issue is.

Pros

  • Complete Control of Remote PC within an organisation
  • Easy File Transfer
  • Remote Registry Access
  • Remote Command Prompt Access
  • Complete System Info of Remote PC including processes drives etc

Cons

  • Limit User access with Additional password controls and Logs on high level functions such as Registry and CMD changes

Likelihood to Recommend

N-able Take Control combined with the N-Central AV Suite is a must have for any organization with more than 10 PCs. The ability to monitor and control each PC within the organization allows massive benefit and efficiency in targeting issues before they occur.

MM
Mohammed Mitha
CTO (Chief Technical Officer) in Information Technology at CK Services (11-50 employees)
Vetted Review
N-able Take Control
2 years of experience

Amazing Product

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use it internally to support our internal machines, as well as our customers' machines. It is so quick and easy to log onto a machine and it really helps us as a business.

Pros

  • How quick it is to access machines.
  • The remote background feature is amazing, such a handy feature.
  • File transferring is also very easy and efficient.

Cons

  • I would like it if we could do a bit more on remote background, such as uninstalling software etc.
  • Swapping monitors can be quite glitchy and slow sometimes.
  • A screen recording facility would be AMAZING.

Likelihood to Recommend

If you regularly remote access machines, this product is the one to go for in my eyes. It is so quick and easy

not to mention the various other features Solarwinds offers such as machine checks, tasks etc.

VU
Verified User
Technician in Engineering (51-200 employees)
Vetted Review
Reseller
N-able Take Control
2 years of experience

Great help desk tool that really brings remote access together, with a few caveats

Rating: 4 out of 10
Incentivized

Use Cases and Deployment Scope

We use Solarwinds to take control as part of our RMM platform to access and control remote machines. Additionally, we use Take Control as a tool for our clients to remote into their own machines.

Pros

  • Huge feature set.
  • Relatively reliable connection when connected via P2P.
  • Clear, high quality image.

Cons

  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.

Likelihood to Recommend

In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.

KH
Kevin Hull
RMM Systems Engineer/Exchange Admin in Information Technology at 3C Technology Solutions (51-200 employees)
Vetted Review
N-able Take Control
4 years of experience
View profile

Great software!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Solarwinds is being used by the whole company for remote management. We are able to remotely manage updates, push out software, and so much more.

Pros

  • I love the automation features, the scripting side of it has a very easy user interface that makes writing a policy a breeze.
  • The software is constantly updated making sure we have the best tools available.
  • Very good at making task scheduling easy.

Cons

  • Integration with Office365 could be a little better.
  • It could be better about updating the agent.

Likelihood to Recommend

This software is well suited for any size MSP looking to take their business to the next level.

AM
Austin Metz
Help Desk Technician in Information Technology at Tomorrow's Technology today (11-50 employees)
Vetted Review
N-able Take Control
1 year of experience

Access any time, awesome service

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Solarwinds Take Control is used to monitor and fix issues with clients' machines remotely. It's an awesome system that gives full access remotely. Security is a main concern of our clients and this helps us to fix issues before they become major problems. Solarwinds as a whole is an awesome suite that takes monitoring and problem solving to a full new level.

Pros

  • Accessing registry system to fix issues.
  • Fixing startup issues before they can become serious.
  • Simple tool to use, allows me full access to load and install updates.

Cons

  • I haven't found any shortfalls with the system.

Likelihood to Recommend

Our client had a printer issue late at night and using Solarwinds Take Control helped since I didn't need to go to the office to sort it out. I could reload and reinstall the printer drivers so that the system was up and running within 30 minutes. It would have taken longer just to make it into the office, so it is a good package that saves time, especially if clients need to be running 24/7.

TS
Timothy Smith
IT Consultant in Information Technology at CPC Plus (11-50 employees)
Vetted Review
Reseller
N-able Take Control
1 year of experience
View profile

Solarwinds Take Control Review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Take Control to support our MSP as well as ISP clients both internally and externally. Virtually everyone in the office uses it including our graphic designer if they need to work from home. Being able to use take control in its various capacities allows us to quickly and easily diagnose a multitude of varying issues from misconfigured residential routers to major service outages on our customers systems from anywhere in the world.

Pros

  • Easy to use remote support.
  • Easily and securely access sensitive systems.
  • Easily set-up our end users with the ability to remote access to their own desktops as needed.

Cons

  • The end-user interface could be made to be easier to use and more instructions could be provided.
  • Cannot send password reset requests for end-users.
  • More branding options would be nice for a more seamless customer experience.

Likelihood to Recommend

It is phenomenal as a remote service tool, as well as a Teamviewer alternative for end users. But its per device interface is lacking, as well as how technicians are set-up. Once you learn the ins and outs its quite easy to use from both sides. However, it can be a little quirky when initially set-up.

VU
Verified User
Technician in Information Technology (11-50 employees)
Vetted Review
N-able Take Control
2 years of experience