Name: Napo.ly
Author: Napo.ly

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Document Management

Enterprise Asset Management

Environmental Health and Safety (EHS)

Policy Management

Enterprise

Accounting

Expense Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Recognition

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Cloud Cost Management

Cloud Storage

Content Delivery Networks (CDN)

Data Center Outsourcing (USA)

Data Mapping

Firewall Security Management

Fraud Detection

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

MLOps

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Product Implementation Services

Software Defined Networking (SDN)

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Click Fraud

Content Management

Data Cleansing

Email Marketing

Event Management

Gamification

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Sales

Database Security

GDPR Compliance

Video Surveillance

Security

Civil Engineering

Hotel Management

InsurTech

Lease Management

Multiple Listing Service (MLS)

Oil and Gas

Pharmacy

Public Transportation

Scholarship Management

Vendor Neutral Archive (VNA)

Vertical-Specific

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Napo.ly is a social media management platform provided by NapoleonCat Inc. According to the vendor, the platform helps businesses of all sizes manage and optimize their social media presence. It offers a comprehensive set of tools for moderating, publishing, analyzing, and engaging with customers across various social media platforms. Napo.ly is suitable for small businesses, eCommerce companies, agencies, and enterprise-level organizations. Marketing professionals, social media managers, customer service teams, digital agencies, and eCommerce businesses can benefit from Napo.ly's features.

## Key Features

**Social Inbox**: According to the vendor, Napo.ly allows users to track and respond to messages, reviews, and comments from various social media platforms in one dashboard. It provides a centralized location for managing customer service, marketing, and audience engagement. Users can collaborate with team members and clients on social media conversations.

**Auto-moderation**: The vendor claims that Napo.ly offers an auto-moderation feature that automatically moderates comments on Facebook and Instagram ads, including sponsored content. Users can set up rules to manage offensive or spam comments. This feature aims to enhance customer experience by automating responses to common questions.

**Social CRM**: According to the vendor, Napo.ly provides a social CRM feature that allows users to create user profiles for individuals who contact them on social media. It enables personalized interactions by utilizing internal notes, conversation history, and personal contact information. Users can collaborate with team members and clients on customer conversations.

**Publishing**: Napo.ly offers a publishing feature that enables users to schedule and post content across multiple social media platforms. According to the vendor, users can customize content for each platform, including images, videos, and UTM tags. The platform includes a content calendar for planning and organizing social media strategy.

**Analytics**: The vendor states that Napo.ly allows users to track performance metrics such as engagement rates, reach, follower growth, and demographics. These insights help users understand the effectiveness of their content and identify the best-performing platforms. Users can also monitor team activity to ensure excellent social customer service.

**Reporting**: Napo.ly provides an automatic reporting feature that generates customizable social media analytics reports in PDF format. Users can create detailed reports for Facebook, Instagram, and LinkedIn profiles, including competitive analysis. Reports can be scheduled and shared with stakeholders on a weekly, monthly, or quarterly basis.

**Integration with Facebook and Instagram Ads**: According to the vendor, Napo.ly integrates with Facebook and Instagram Ads, allowing users to track and respond to comments under sponsored content. Users can effectively manage and moderate comments on these ads, optimizing marketing spend and improving customer engagement.

**Integration with Google Reviews**: Napo.ly offers integration with Google Reviews, enabling users to monitor and respond to reviews for multiple Google locations. The vendor claims that users can efficiently manage and moderate a large volume of reviews. This integration helps users maintain a positive online reputation and engage with customers.

**Social Media Scheduling**: According to the vendor, Napo.ly enables users to schedule posts in advance across multiple social media platforms. Users can create and schedule posts for platforms such as Facebook, Instagram, Twitter, LinkedIn, and Pinterest. The scheduling feature includes options for setting specific dates and times for each post, as well as the ability to repeat posts at regular intervals.

**Content Calendar**: Napo.ly provides a comprehensive content calendar that allows users to plan and organize their social media content. Users can view their scheduled posts, make edits, and rearrange the content directly on the calendar interface. The content calendar provides a visual overview of the content plan, facilitating easy visualization of the distribution and timing of posts.

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Overview

What is Napo.ly?