Napo.ly

Napo.ly is a social media management platform provided by NapoleonCat Inc. According to the vendor, the platform helps businesses of all sizes manage and optimize their social media presence. It offers a comprehensive set of tools for moderating, publishing, analyzing, and engaging with customers across various social media platforms. Napo.ly is suitable for small businesses, eCommerce companies, agencies, and enterprise-level organizations. Marketing professionals, social media managers, customer service teams, digital agencies, and eCommerce businesses can benefit from Napo.ly's features.

Key Features

Social Inbox: According to the vendor, Napo.ly allows users to track and respond to messages, reviews, and comments from various social media platforms in one dashboard. It provides a centralized location for managing customer service, marketing, and audience engagement. Users can collaborate with team members and clients on social media conversations.

Auto-moderation: The vendor claims that Napo.ly offers an auto-moderation feature that automatically moderates comments on Facebook and Instagram ads, including sponsored content. Users can set up rules to manage offensive or spam comments. This feature aims to enhance customer experience by automating responses to common questions.

Social CRM: According to the vendor, Napo.ly provides a social CRM feature that allows users to create user profiles for individuals who contact them on social media. It enables personalized interactions by utilizing internal notes, conversation history, and personal contact information. Users can collaborate with team members and clients on customer conversations.

Publishing: Napo.ly offers a publishing feature that enables users to schedule and post content across multiple social media platforms. According to the vendor, users can customize content for each platform, including images, videos, and UTM tags. The platform includes a content calendar for planning and organizing social media strategy.

Analytics: The vendor states that Napo.ly allows users to track performance metrics such as engagement rates, reach, follower growth, and demographics. These insights help users understand the effectiveness of their content and identify the best-performing platforms. Users can also monitor team activity to ensure excellent social customer service.

Reporting: Napo.ly provides an automatic reporting feature that generates customizable social media analytics reports in PDF format. Users can create detailed reports for Facebook, Instagram, and LinkedIn profiles, including competitive analysis. Reports can be scheduled and shared with stakeholders on a weekly, monthly, or quarterly basis.

Integration with Facebook and Instagram Ads: According to the vendor, Napo.ly integrates with Facebook and Instagram Ads, allowing users to track and respond to comments under sponsored content. Users can effectively manage and moderate comments on these ads, optimizing marketing spend and improving customer engagement.

Integration with Google Reviews: Napo.ly offers integration with Google Reviews, enabling users to monitor and respond to reviews for multiple Google locations. The vendor claims that users can efficiently manage and moderate a large volume of reviews. This integration helps users maintain a positive online reputation and engage with customers.

Social Media Scheduling: According to the vendor, Napo.ly enables users to schedule posts in advance across multiple social media platforms. Users can create and schedule posts for platforms such as Facebook, Instagram, Twitter, LinkedIn, and Pinterest. The scheduling feature includes options for setting specific dates and times for each post, as well as the ability to repeat posts at regular intervals.

Content Calendar: Napo.ly provides a comprehensive content calendar that allows users to plan and organize their social media content. Users can view their scheduled posts, make edits, and rearrange the content directly on the calendar interface. The content calendar provides a visual overview of the content plan, facilitating easy visualization of the distribution and timing of posts.