NetApp FAS series Reviews

In my opinion, NAS workloads and data protection are two of the strongest points that Netapp has. It sounds a kind of obvious as they created the NAS concept. A NetApp FAS cluster suits very well for scenarios/companies where the unstructured data (users CIFS shares) are one of the most important workloads. This is our scenario in many of our sites and this is why it was selected to be our standard solution. It also handles SAN workloads very well, but maybe you`d rather go with an HCI solution for block workloads.

NetApp support in Brazil is managed by its partners. We know in other countries, such as the US and NO, they have support directly from Netapp. We have a very good NetApp partner working with us since the beginning, on both the implementation and daily support. Very few cases needed to be escalated to NetApp support, most of the cases are handled and satisfyingly closed by the partner.

NetApp FAS systems are extremely scalable and therefore, in my opinion, they can have a place in any environment. The built-in software has some great use cases including recovery and mitigation of ransomware attacks. The speed of backups and restoration is incredible. The ability to restore a single file out of millions is also incredibly handy.

I've said it before. I'll say it again. NetApp has fantastic support. The Hardware Universe and the Auto Support websites give you incredible information. This info is not just generic model info but it is driven by the data sent by your actual filer. When you get on a support call they can see everything currently in place in your environment.

Best suited as a good alternative to typical Windows virtual file servers. It is less appropriate as a virtual machine repository.

NetApp, as far as the storage itself goes, is quite fine. It was very competitively priced when we looked at it, so it's probably good for medium to large businesses. Smaller businesses could probably get by with a much cheaper solution, possibly even just a NAS device. It would also be good for any offsite backup as well.

Among the worst support we've ever had. The reason I say this is we had one of our 2 controller boards die completely. They sent a technician out, which was obviously a 3rd-party contracted person, and he didn't know much about NetApp, but was able to swap the board out. He contacted support and handed the phone over to me, and the technician walked me through reassigning disks to the new controller, but he had me assigning the wrong disks, which caused our whole SAN to go down, and we lost connectivity to all our 220+ servers for many hours. It was a complete nightmare. Then this past October out of the blue we get an alert that the controllers have lost high availability. Basically, they aren't communicating with each other. Also, keep in mind these controllers aren't connected to each other via a cable, they are both contained in the same chassis, so it must be a bug. I've been working with support still since then, almost going on 1 year! They constantly miss our calls, ignore my emails/calls, etc. It's very frustrating to deal with.

This platform is perfectly suited for any size virtual environment. As a backend to the production servers, these devices truly excel. If you are a busy IT person, running the department, doing the work too, doing project management, etc., then you simply can't beat the support provided by this company. They monitor remotely and have an excellent SLA. I would not recommend this product to small businesses, as the entry point is very high, and you do need technical know-how to have these devices in play.

It is ideal for large organizations that have a variety of different business scenarios and locations from small to large. It is flexible and can grow.

NetApp FAS is a great platform to solve a large variety of different problems. It is ideal for large organizations that have a variety of different business scenarios and locations. This ability allows global support organizations to have standard tools and methods even in a variety of use cases and site sizes. On the flip side, this flexibility is also sometimes the weakness of the platform. In very specialized use cases/areas such as low latency with flash this can be a detriment. We still seem to use specialty arrays to solve these point requirements.