Nextiva Contact Center Reviews and Ratings

Use Cases and Deployment Scope

We use it to because we are a remote company and all of our employees are in different states. With Nextiva we can keep everything streamlined. Being a small business we mostly use the telephone and fax capabilities. But anyone in the company can be reached and one employee can manage everything.

Likelihood to Recommend

I think best for larger companies. It is also excellent for remote workers. Can be too much for small companies that all share the same space since there is a lot involved.

Use Cases and Deployment Scope

We use it for call center purposes to take calls from patients who need support. The main problem is that we stop receiving calls, but Nextiva support always fixes it.

Likelihood to Recommend

When I call to activate or make an extension unavailable, they provide excellent service, and when the lines stop working, they solve the problem quickly and efficiently.

Use Cases and Deployment Scope

We changed our phone system to Nextiva Contact Center 5 years ago and we are delighted with their service. The audio clarity is impeccable, making every conversation seamless and stress-free. Whether on local or international calls, the quality remains consistently high. We conduct many of our meetings with speaker phones, so service interruptions would be problematic. Gratefully, there has never been any issue in the service.

Likelihood to Recommend

I would wholeheartedly recommend Nextiva Contact Center. Our phones are a non-issue and that is how we like it. They work as they should with no interruptions or problems.

Use Cases and Deployment Scope

We use Nextive Contact Center all of the time for their outstanding customer support in the event my Company needs.

Likelihood to Recommend

Nextiva Contact Center is hands down the best! They are always kind, always available, and always follow up with me to make sure everything has been taken care of!

Use Cases and Deployment Scope

I use the software daily. It’s simple to use and provides advanced features. If anyone would like to ask me about it, I am more than willing to discuss it.

Likelihood to Recommend

Overall, I had great support and ease of getting what I needed. When I have a need for something I don’t do very often and it’s something I could do on my own, the support never has a problem helping me.

Use Cases and Deployment Scope

My office uses Nextiva for all calls and faxing. Nextiva features both a mobile and desktop app, allowing our office to not require a physical phone and to work remotely without the pesky hardware. The faxing feature is online and can be accessed simply with an internet connection, further requiring less physical hardware and improving efficiency.

Likelihood to Recommend

In the past year, my office has experienced way too many bugs within the mobile and desktop apps, dropped calls, loss of call quality, and overall service issues. We've spent way too much time troubleshooting and on call with service that it has made us begin to look into other service companies because we are really done with Nextiva.

Use Cases and Deployment Scope

As the head of our marketing team, I use Nextiva Contact Center to monitor call quality and volume, and perform regular reporting duties. It is difficult to keep a close eye on employee performance and other KPIs without a united call center software, so Nextiva Contact Center makes it easy to log into one program and have all the tools I need at my fingertips.

Likelihood to Recommend

We have over 50 locations and an in-house call center, so having a united platform to perform customer service duties is absolutely critical. Nextiva Contact Center is a very effective solution for large teams and multi-location businesses. If you need to regularly report on call volume and agent performance, it is extremely helpful. A very small team may not benefit from it as much as a medium to large scale one.

Use Cases and Deployment Scope

I use Nextiva Contact Center for call management, reporting, and call recording and monitoring. We use this program daily to handle calls and it helps us with our sales calls and determining areas of progress and improvement. The program is essential for the growth of our company and the call center as a whole.

Likelihood to Recommend

I love the call monitoring especially when it comes to recalling conversations between customer's and the call center representatives. There have been instances where the recorded call has determined what was/wasn't said to a customer for accuracy. This has also helped with legal situations as well. I like that we have this feature to reply on.

Use Cases and Deployment Scope

We use Nextiva across all the channels available, they make it so easy to use through regular phone, chat and on the app.

We have been with them for the past 2 years at 12 locations and we have had no issues compared to the old system we used to have.

Likelihood to Recommend

Nextiva is very easy to work with and has help improve our productivity.

We have yet to encounter any issues really but whenever we have questions they are very attentive and our rep has been wonderful these past two years of partnership and we have no intentions on making a change.

Use Cases and Deployment Scope

We use Nextiva Contact Center to handle all of our calls coming in. We forward calls to other departments. We also create the users and assign phones to each user. We set up the voicemails and helped them use the app on their phones. We really don't have any business problems since switching.

Likelihood to Recommend

Nextiva Contact Center will save businesses lots of money. They are very affordable and cannot be matched by anyone else. They are the best simple as that.