NiCE CXone

We use it daily to take patient calls. There are not many problems, just common workplace call service. We use this daily with all team members, and it helps us keep track of our daily statistics!

N/A cannot complain; it helps us do our job! It’s already helpful with statistics to know where we, as agents, need to improve with our calls.

I use it to take calls as an interpreter/translator/customer service and take notes of the call. I can also manage/see the calls in my queue and transfer calls. It is connected to the Internet, which is more reliable than my phone. I can also connect and talk to my teammates internally.

Overall, this is good software to use as it has basic options, is straightforward and is not too confusing. The connection is perfect, and I love that I can take notes during calls. I can also see the quality of my Internet connection, which is a plus. I hope to see the history of all my calls on the main screen.

We use this as our main for system handling inbounds and outbounds and analytics. It's a comprehensive solution that meets our organizational needs and helps us improve where we are weak.

Well suited for Low to medium volume queues, it can be difficult/ inconvenient to monitor the queue capacity & wait time on occasion. I also think this is well suited for smaller to medium teams, the search directory is very convenient but offers limited information which can be a downfall on larger teams where not everyone is known to each other. I think this system would be outgrown quickly with a higher volume of calls.

We utiilize NICE CXone Mpower in our day to day operations for customer service calls, conferencing and tracking calls and times. It is amazing how everything is locked into one place without using more than one system. There are many settings and features that ensure I can reach any of my staff or leadership with the click of a button. Monitoring using this system for quality assurance has been great.

NICE CXone Mpower is well suited for monitoring calls and conferencing calls or everyday customer service calls. It is less appropriate if you are not on a call for a while and it logs you out.

I use NICE CXone Mpower on a daily basis. It is used as an online telephone channel to communicate with internal and external parties. What I enjoy most about NICE CXone Mpower is the ease of use and the capability to record voicemails which is then emailed to my outlook. This allows for greater claims file organization for me and my colleagues.

It is well suited where someone is required to utilize the telephone as part of their business. I think it is less appropriate when individuals are required to travel for certain adjusters.

I communicate with customers to assist them with making bill payments, reporting emergencies, and addressing concerns with account data. This is the system provided by my employer and we also help process activating new services and transferring or deactivating current account service. I also communicate with my leaders and inter departments with this system

I would not recommend this system to anyone using this at scale since there are a lot of glitches and things that need to be addressed in the functions of this system. I am not a fan of this and I hope that my employer finds a new phone system to replace this one as soon as possible

We use this for our integrated softphone system and it works great. I prefer this over Cisco's system. Easy to navigate and track time of everyone. Auxes are easy to switch between and issues can be reported right away. I recommend this software to all virtual call centers as it definitely streamlines the processes required to keep a call center running.

NICE Cxone Mpower is great for a virtual call centers but can also be used in a regular call center setting. It gives details report of agents downtimes which is great for tracking productivity. A great way to being together workers in the workforce. You can easily find and lookup other agents and extensions as well.

Our company uses NICE CXone Mpower to make workflow smoother and faster for the agent and customer. With NICE CXone Mpower we can have valid information on the screen by the time the customer gets to us. Systems help decrease the number of customers who are transferring around.

The system is user friendly

Describe how you use NICE CXone Mpower in your organization: Over WebRTC and integrated within MS teams.

What are the business problems the product addresses: Product is still buggy which requires reboot. Some important features from MAX like submit feedback, queue counter for agents is still missing. Call history is buggy. Directory option is not as user friendly as MAX. No option to save A/V notifications config.

What is the scope of your use case? Replacement for MAX for inbound and outbound queue calls, personal calls. MAX is still stable and user friendly.

NICE CXone Mpower is still trying to catch up mighty MAX agent. It is still missing important features that you would expect with new release. Migrating from MAX to NICE CXone Mpower would be difficult adjustment.

The site is as trustworthy as anything I have ever worked with before. The ease of use and the tones we receive when we get a new item is amazing.

The program is flawless. We have been using it as a company for a few months now an haven't had one issue. The ability to work as good as it has for this long is nothing short of amazing. I would recommend this to anyone and everyone I can come in contact with.