Excellent software, user-friendly.
February 09, 2025

Excellent software, user-friendly.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone Mpower

I use it to take calls as an interpreter/translator/customer service and take notes of the call. I can also manage/see the calls in my queue and transfer calls. It is connected to the Internet, which is more reliable than my phone. I can also connect and talk to my teammates internally.

Pros

  • Good call quality.
  • Notes options.
  • High quality connection.

Cons

  • Sometimes I got locked out for no reason and I have to connect again.
  • I hope to sign into the Agent portal directly and not have to see a pop window.
  • I can take notes during calls.
  • Call quality is excellent.
  • I can check my queue.
I have limited options, so I could not customize my interface, but I did not need it either. Overall, I like NICE CXone Mpower's user-friendly interface; there are options for me to take notes. I hope to get more options to customize my settings.
Yes - Bria.

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone Mpower go as expected?

Yes

Would you buy NiCE CXone Mpower again?

Yes

Overall, this is good software to use as it has basic options, is straightforward and is not too confusing. The connection is perfect, and I love that I can take notes during calls. I can also see the quality of my Internet connection, which is a plus. I hope to see the history of all my calls on the main screen.

NiCE CXone Mpower Feature Ratings

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