Item: NiCE CXone
Rating: 10
Author: Verified User

Overall Satisfaction with NICE CXone Mpower

Use Cases and Deployment Scope

The site is as trustworthy as anything I have ever worked with before. The ease of use and the tones we receive when we get a new item is amazing.

Pros and Cons

Pros

time management
great overview
flawless operation

Cons

The sounds could be altered
the visibility of the new emails could be better
the location of the browser could be bigger

Return on Investment

make it louder
make it available for outbound calls
add more responses in the pre made responses

I thought the ease of learning the program was a smooth transition. It also helps a lot when everything is upfront on the menus to choose. Overall it is a very solid program that i an my colleagues enjoy using on a day to day basis. I have seen a lot of programs come an go but this one will be her to stay.

Products Replaced

Yes - The email system we had before needed to be replaced it was old an outdated. The software towards the end had issues we had no understanding of. It was terribly outdated. It was like that from the day i started to the day we got rid of it. Lets just say i don't miss it.

Key Insights

Do you think NiCE CXone delivers good value for the price?

Yes

Are you happy with NiCE CXone's feature set?

Yes

Did NiCE CXone live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone go as expected?

Yes

Would you buy NiCE CXone again?

Yes

Other Software Used

Microsoft 365, Microsoft Teams, Outlook4Gmail

Likelihood to Recommend

The program is flawless. We have been using it as a company for a few months now an haven't had one issue. The ability to work as good as it has for this long is nothing short of amazing. I would recommend this to anyone and everyone I can come in contact with.

NiCE CXone Feature Ratings

Comments

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I use CXone every day. It is an amazing program