Q: What are NiCE CXone's top competitors?

Five9 , Talkdesk , and Genesys Cloud CX are common alternatives for NiCE CXone.

Question 1

What is NiCE CXone?

Accepted Answer

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

Question 2

What are NiCE CXone's top competitors?

Accepted Answer

Five9, Talkdesk, and Genesys Cloud CX are common alternatives for NiCE CXone.

Question 3

What is NiCE CXone's best feature?

Accepted Answer

Reviewers rate Warm transfer highest, with a score of 9.8.

Question 4

Who uses NiCE CXone?

Accepted Answer

The most common users of NiCE CXone are from Enterprises (1,001+ employees).

NiCE CXone Competitors and Alternatives

Most Commonly Comparedto NiCE CXone

Genesys Cloud CX

Amazon Connect

Microsoft Dynamics 365

3CX

Five9

Sprinklr Service

Zendesk Suite

Webex Contact Center

Salesforce Agentforce Service

Genesys PureConnect (discontinued)