GoTo Connect vs. NICE CXone Mpower

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Connect
Score 8.3 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$27
per month per user
NICE CXone Mpower
Score 8.4 out of 10
N/A
NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.
$71
per month per user
Pricing
GoTo ConnectNICE CXone Mpower
Editions & Modules
Basic
Starting at $27
per month per user
Standard
Starting at $32
per month per user
CXone Mpower Digital Agent
$71
per month per user
CXone Mpower Voice Agent
$94
per month per user
CXone Mpower Omnichannel Agent
$110
per month per user
CXone Mpower Essential Suite
$135
per month per user
Cxone Mpower Core Suite
$169
per month per user
CXone Mpower Complete Suite
$209
per month per user
CXone Mpower Ultimate Suite
$249
per month per user
Offerings
Pricing Offerings
GoTo ConnectNICE CXone Mpower
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
More Pricing Information
Community Pulse
GoTo ConnectNICE CXone Mpower
Considered Both Products
GoTo Connect
Chose GoTo Connect
OUr company still uses both NICE, I only have to use GoTo in my current role. GoTo is slightly more reliable than NICE, but NICE has the added features of being able to collect detailed data, and record calls. We used to use Google Voice & other programs that didn't have all …
Chose GoTo Connect
GoTo Connect has been night and day better than vonage enterprise. With vonage enterprise we were fighting with their support on a daily basis either over a problem/outage or a mistake made when making a change to our system. There are more options available in GoTo Connect …
Chose GoTo Connect
GoToConnect is a great early tool for a startup business. As the business needs and support burdens grow you will eventually need to upgrade to a more robust platform if you are on the support side of things like myself. On our sales side of things, they continue to use …
NICE CXone Mpower

No answer on this topic

Top Pros
Top Cons
Features
GoTo ConnectNICE CXone Mpower
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
8.5
177 Ratings
6% above category average
NICE CXone Mpower
-
Ratings
Hosted PBX8.9138 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.7121 Ratings00 Ratings
User templates7.9124 Ratings00 Ratings
Call reports8.0149 Ratings00 Ratings
Directory of employee names8.8158 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
8.5
187 Ratings
1% above category average
NICE CXone Mpower
-
Ratings
Answering rules8.8165 Ratings00 Ratings
Call recording8.5143 Ratings00 Ratings
Call park8.2133 Ratings00 Ratings
Call screening8.2139 Ratings00 Ratings
Message alerts8.9165 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
8.2
149 Ratings
3% above category average
NICE CXone Mpower
-
Ratings
Video conferencing7.8108 Ratings00 Ratings
Audio conferencing8.4148 Ratings00 Ratings
Video screen sharing7.994 Ratings00 Ratings
Instant messaging8.888 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Connect
7.6
161 Ratings
6% below category average
NICE CXone Mpower
-
Ratings
Mobile app for iOS7.8137 Ratings00 Ratings
Mobile app for Android7.5121 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
GoTo Connect
-
Ratings
NICE CXone Mpower
9.1
583 Ratings
9% above category average
Agent dashboard00 Ratings9.5561 Ratings
Validate callers00 Ratings9.3472 Ratings
Outbound response00 Ratings9.5492 Ratings
Call forwarding00 Ratings9.1444 Ratings
Click-to-call (CTC)00 Ratings8.9404 Ratings
Warm transfer00 Ratings9.5533 Ratings
Predictive dialing00 Ratings9.1318 Ratings
Interactive voice response00 Ratings9.6378 Ratings
REST APIs00 Ratings8.2303 Ratings
Call scripts00 Ratings8.2323 Ratings
Call tracking00 Ratings9.2512 Ratings
Multichannel integration00 Ratings9.2365 Ratings
CRM software integration00 Ratings9.1366 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
GoTo Connect
-
Ratings
NICE CXone Mpower
8.9
558 Ratings
8% above category average
Inbound call routing00 Ratings8.8513 Ratings
Omnichannel inbound routing00 Ratings8.6375 Ratings
Recording00 Ratings9.3497 Ratings
Quality management00 Ratings8.7482 Ratings
Call analytics00 Ratings8.5488 Ratings
Historical reporting00 Ratings9.2481 Ratings
Live reporting00 Ratings9.1467 Ratings
Customer surveys00 Ratings8.3300 Ratings
Customer interaction analytics00 Ratings9.4320 Ratings
Best Alternatives
GoTo ConnectNICE CXone Mpower
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo ConnectNICE CXone Mpower
Likelihood to Recommend
8.5
(199 ratings)
9.4
(615 ratings)
Likelihood to Renew
4.4
(25 ratings)
9.9
(28 ratings)
Usability
7.9
(78 ratings)
8.9
(589 ratings)
Availability
8.9
(2 ratings)
8.3
(10 ratings)
Performance
9.4
(2 ratings)
7.9
(10 ratings)
Support Rating
8.3
(53 ratings)
8.7
(7 ratings)
In-Person Training
-
(0 ratings)
7.7
(6 ratings)
Online Training
-
(0 ratings)
8.3
(8 ratings)
Implementation Rating
7.8
(89 ratings)
8.0
(12 ratings)
Configurability
-
(0 ratings)
8.3
(7 ratings)
Ease of integration
-
(0 ratings)
7.2
(7 ratings)
Product Scalability
9.4
(2 ratings)
7.5
(10 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(9 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(9 ratings)
User Testimonials
GoTo ConnectNICE CXone Mpower
Likelihood to Recommend
GoTo (formerly LogMeIn)
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
Read full review
NICE Systems
NICE CXone Mpower offers a great suite of products and tools appropriate for contact centers. It is a one stop shop for all of the monitoring, scheduling, reporting, and quality tools a large or small contact center may need. It is very feature rich and has many components, some of which we haven't even grown to adopt yet but may in the near future.
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Pros
GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
NICE Systems
  • Organizes everyone's interactions within the platform
  • Shows interactions real time with productivity stats
  • Makes Chat/Call quality a breeze with customizable quality forms
  • Easy to share an interaction within the company for others to review
  • Keeps everyone on track with scheduled lunches/breaks/meetings so you don't have to remember yourself and never miss another event again!
Read full review
Cons
GoTo (formerly LogMeIn)
  • I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
  • Better integration of GoTo Meeting, which we also use (and like)
  • Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
Read full review
NICE Systems
  • There can be changes in interface of the app, however it's still very good
  • I would appreciete detailed web page with all necessary information, but when I need anything, the customer support is very quick and provide all the information
  • Hardly to find any other :)
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Likelihood to Renew
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Read full review
NICE Systems
1. NICE provides responsive, knowledgeable support, ensuring any issues are quickly resolved and minimizing downtime. 2. NICE continuously updates and expands capabilities, ensuring we stay ahead of the curve in customer experience and contact center technology. 3. CXone's cloud-based architecture (Script) and modular design allow us to easily scale and adapt to changing business needs.
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Usability
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Read full review
NICE Systems
The lack of written SOPs makes some features (WFM / Performance management) very difficult to use. The training provided by NICE is extensive, but it's hard to remember everything shared in the hour. We spend so much time on the platform just trying to figure out how to use the features; it would be much easier with written instructions and screenshots.
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Reliability and Availability
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review
NICE Systems
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
Read full review
Performance
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Read full review
NICE Systems
I never had any problems with performance at nice. None of my systems or computer are heavy with nice, I can work perfectly with it open and I never worried about it making my desktop heavy. The pages are changed very quickly, a single point that presents an error is when I make a call and the page doesn't move, showing the options that appear when I'm in contact. As a result, I can't disconnect the connection and I often need to close the application and reopen it.
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Support Rating
GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
Read full review
NICE Systems
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
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In-Person Training
GoTo (formerly LogMeIn)
No answers on this topic
NICE Systems
I'd rate the in-person training a 9 out of 10! The trainers were fantastic, conveying complex ideas in an engaging and easy-to-understand way. The hands-on exercises and real-world examples were incredibly helpful. We left feeling empowered and confident in our ability to use NICE CXone Mpower to its full potential.
Read full review
Online Training
GoTo (formerly LogMeIn)
No answers on this topic
NICE Systems
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
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Implementation Rating
GoTo (formerly LogMeIn)
The implementation of GoTo Connect was easy from the day of the kick-off call where a short brief was given about the company, a discussion around the project timelines, and the data dependencies on us to set up the platform. The updates around the project during the implementation and the hand holding after go-live is really appreciated
Read full review
NICE Systems
We love the use of our new tools. However, NICE staff turnover was frustrating. We lost ground each time a new team took over. Some people were good some were not as much. Some people did great training while others were not as helpful
Read full review
Alternatives Considered
GoTo (formerly LogMeIn)
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features
Read full review
NICE Systems
When it comes to this specific situation (cell centers) NICE definitely has an ADP beat. The analytics, scheduling, and forecasts are extremely well-tailored for this situation. ADP has a more comprehensive solution in my opinion - I feel their UI and mobile app are also more user-friendly. But in terms of performance management functionality, NICE has a more robust system and is able to create additional metrics if we need them When I used ADP there were no custom options available.
Read full review
Scalability
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review
NICE Systems
I rated 10, because Nice CX one is very much functional. You can simply acess it by website Nice, in any navigator, desktop, notebook or mobile, so you can in a fast way run on every departament of the company.
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Return on Investment
GoTo (formerly LogMeIn)
  • This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
  • As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
  • We were able to view attendee analytics and send messages for re-engagement
Read full review
NICE Systems
  • NICE CXone has allowed us the ability to, on specific teams, not have to back fill positions due to attrition.
  • NICE CXone has provided us insight into data metrics that we did not have before.
  • NICE CXone provides us with visibility into the productivity of our offshore agents which we did NOT have prior to our partnership.
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call Menu

NICE CXone Mpower Screenshots

Screenshot of a holistic view of omnichannel call center metrics, with insights for everyone in the contact center. The CXone Mpower Dashboard aggregates both real-time and historical cross-domain data.Screenshot of CXone Mpower Copilot, which empowers agents with smarter interactions, personalized coaching, and automation opportunities.Screenshot of CXone Mpower Workforce Management, used to anticipate business demands and optimize workforces, is an omnichannel forecasting and scheduling engine.Screenshot of CXone Mpower Studio, a tool that does not require programming skills, but instead empowers everyone—from business user to routing flow programmer—to build and manage routing flows for all channels.Screenshot of CXone Mpower Interaction Analytics, used to get actionable insights from every voice, digital, and self-service customer interaction.Screenshot of CXone Mpower Performance Management, which aligns employee performance, contact center goals, and customer expectations with continuous improvement.