nps.today

nps.today is a solution used to automate a company's customer experience program across all IT systems, touchpoints and communication channels. It can be used to generate surveys from Zendesk or Salesforce, send them by e-mail or text message, or even embed them in an online communication, to ensure connectivity. nps.today offers plug-and-play solutions for customer engagement systems like Microsoft Dynamics, Salesforce or Zendesk, to ensure visible NPS data on both contact and account level.

nps.today features:

• Surveys - The number of surveys or reminders from nps.today as well as incoming replies from other channels, such as in-store stands, QR codes, embedded surveys, or pop-ups on a website.
• Licenses - Number of separate companies or affiliates (unique VAT numbers) or areas where separate licenses are preferred including for eNPS.
• Admin users - Number of admins or users with authorization to set up and administrate campaigns in nps.today.
• Additional SMS surveys - The number of surveys and reminders through text messages.
• NPS coach - Assistance during the subscription period for ordinary implementation, setups of campaigns, categorization, alarms, expansion of new survey channels, and general best practices.
• Customer Success Manager - Assistance during the subscription period for overall collaboration, help to achieve a company’s long-term goals, and review of your Customer Experience strategy.
• Additional channels - Number of additional channels to perform surveys through e.g. website pop-ups, In-app, QR code, In-store stands, or embedded NPS.
• NPS end user clients (Outlook clients) - Number of users needing NPS for Outlook.
• SMS module - Setting up service for surveys via text message.
• API module - Integration with other systems and dataflows between systems e.g., PowerBI, Office 365, Teams, or Zapier.
• Plug-in for customer system - Plug-in for relevant CRM or customer service systems. See separate function descriptions for each system under integrations.
• PowerBI - NPS App for PowerBI with the option of quick search and analysis of NPS results. Can be used for further development. Requires API module.
• Connectors - Using fully fletched integration templates for e.g. a multitude of known marketing and customer service systems.
• Power Dashboards (one-time payment) - Ready-to-use NPS App for PowerBI with the option of quick search and analysis of NPS results. Can be used for further development (requires API/Flow Module).