Name: nps.today
Price: 137 USD
Author: nps.today

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

No-Code Development

Performance Testing

Development

Business Intelligence (BI)

Collaboration

Integrated Workplace Management (IWMS)

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printing

Blockchain Analysis

Cloud Storage

Configuration Management Databases

Data Center Backup

Deception Technology

DevSecOps

Fraud Detection

Graph Database

IT Professional Services

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Troubleshooting

Secure Access Control

Software Asset Management

Testing Services

Vector Databases

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Demand-Side

Digital Content Creation

Email Deliverability

Email Marketing

Influencer Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales

Agriculture

Camp Management

Card Management

Clinical Data Management

Fleet Management

Investment Portfolio Management

Medical Scheduling

PCB Design

Retail Analytics

Shipping

Travel Agency

Warranty Management

Vertical-Specific

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nps.today is a solution used to automate a company's customer experience program across all IT systems, touchpoints and communication channels. It can be used to generate surveys from Zendesk or Salesforce, send them by e-mail or text message, or even embed them in an online communication, to ensure connectivity. nps.today offers plug-and-play solutions for customer engagement systems like Microsoft Dynamics, Salesforce or Zendesk, to ensure visible NPS data on both contact and account level.

Starter

Basic

Business

OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver  customer experiences with complete visibility and precise control.

Reactive

Asissted

Automated

Proactive

CXMEngine by OvationCXM

Startup

Company

Premium

Usersnap

nps.today

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Customer Experience Management Software

nps.today

Overview

What is nps.today?