NRTC Managed Services

Formerly SecurityCoverage Tech Office

NRTC Managed Services is a solution designed to assist members in operating a reliable and secure network. According to the vendor, this product is targeted at businesses of all sizes, including electric cooperatives, telecommunications operators, broadband providers, rural distribution cooperatives, as well as linemen and technicians in the field. With a focus on operations, billing, and customer care, NRTC Managed Services aims to provide support to professionals in the telecommunications industry, helping them efficiently manage their networks and deliver satisfactory service to their customers.

Key Features

Managed Services: According to the vendor, NRTC Managed Services offers a range of solutions to assist members in operating a reliable and secure network. These services include operations, billing, and customer care, providing comprehensive support for managing telecommunications networks.

Operations Management: The vendor states that NRTC provides support in managing the day-to-day operations of a telecommunications network. This includes monitoring network performance, troubleshooting issues, and ensuring network reliability, with the aim of improving efficiency and enhancing the member experience.

Billing Management: NRTC assists members in managing the billing processes for their telecommunications networks. According to the vendor, this includes billing customers for services, managing payment collections, and handling billing inquiries, streamlining the process and ensuring accurate and timely billing for customers.

Customer Care: The vendor claims that NRTC provides customer care support to assist members in handling customer inquiries and issues. This includes providing technical support, resolving complaints, and addressing service-related concerns, aiming to provide prompt and efficient support to members' customers.

Network Security: NRTC offers managed services to ensure the security of members' networks. According to the vendor, this includes implementing security measures, monitoring network traffic, and detecting and mitigating security threats, protecting networks from unauthorized access, data breaches, and other security risks.