NX Digital

NX Digital is a suite of solutions designed to optimize and enhance customer service and call center operations. It is claimed to be suitable for businesses of all sizes, ranging from small enterprises to large corporations. According to the vendor, NX Digital caters to the needs of call center and customer service professionals, contact center managers, sales and marketing teams, as well as businesses in the retail, e-commerce, and financial services sectors.

Key Features

According to the vendor, NX Digital offers the following key features:

Centralize customer communication: NX Digital allows businesses to consolidate customer communication across multiple channels, including voice, email, chat, and social media. This is intended to provide a seamless and consistent customer experience.

Omnichannel capabilities: The vendor claims that NX Digital enables businesses to engage with customers through various channels, such as phone, email, SMS, and social media platforms, ensuring that they can reach customers wherever they prefer to interact.

URA integration with query: NX Digital integrates an intelligent interactive voice response (URA) system with query capabilities, enabling customers to access information and perform self-service tasks without requiring human intervention, as per the vendor's claims.

Focused campaigns: The vendor states that NX Digital empowers businesses to run targeted campaigns using SMS, voice, and email, leveraging strategic data to optimize campaign effectiveness.

SAC preparation: NX Digital provides tools and features to prepare businesses for SAC 2.0, 3.0, and 4.0, aiming to ensure they are well-equipped to handle customer inquiries, complaints, and support requests effectively.

Ticket management: NX Digital offers a comprehensive ticket management system, enabling businesses to track and manage customer inquiries, complaints, and support requests from initiation to resolution, according to the vendor.

Complete insights: According to the vendor, NX Digital provides in-depth reports and analytics, offering businesses comprehensive insights into their customer interactions, agent performance, and overall customer satisfaction levels.

Appointment scheduling bot: NX Digital includes a bot that can handle appointment scheduling for businesses in the healthcare industry, streamlining the process and improving efficiency, as claimed by the vendor.

SMS campaigns: The vendor states that NX Digital enables businesses to run targeted SMS campaigns, allowing them to engage with customers, promote offers, and generate sales opportunities through this popular communication channel.

Integration with external systems: According to the vendor, NX Digital seamlessly integrates with various external systems, such as CRM platforms and other business tools, streamlining workflows and enhancing data synchronization.