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Ongair has proven to be a reliable solution for resolving customers' account-related queries in a timely manner. Customers have praised …
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Product Details
- About
- Tech Details
What is Ongair?
Ongair Features
- Supported: Customizable Branding
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
- Supported: Alerts/Escalation
- Supported: Live Chat
- Supported: Queue Management
- Supported: Surveys & Feedback
Ongair Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Ongair has proven to be a reliable solution for resolving customers' account-related queries in a timely manner. Customers have praised its ability to integrate customer service tools in WhatsApp seamlessly, allowing them to interact easily through their mobile phones. With its user-friendly interface and features like auto response and predefined texts, Ongair simplifies the process of managing customer inquiries and provides real-time support.
For insurance clients, Ongair has been an invaluable tool for communication and resolution. The platform assists in handling customer queries efficiently, ensuring that no request goes unanswered. By streamlining the communication process, Ongair helps insurance companies deliver a high level of service and satisfaction to their clients.
One of the standout features of Ongair is its ability to simplify the implementation of live chat solutions for business websites. Users have found it easy to set up and customize the live chat feature, empowering them to engage with website visitors in real-time and provide assistance whenever needed. By offering this innovative platform for customer interaction and support, Ongair has become a go-to solution for businesses looking to enhance their online customer service capabilities.
Cost-efficient and convenient: Users have found Ongair to be a cost-effective tool, offering a cheaper alternative compared to its competitors. Several reviewers have mentioned the affordability of Ongair, making it an attractive option for businesses looking for a budget-friendly solution.
Effective communication: Reviewers appreciate how Ongair facilitates seamless communication between clients and companies. The platform removes barriers and enables businesses to stay connected with their customers across various messaging apps and SMS. This emphasis on communication has made Ongair a must-have tool for businesses prioritizing customer engagement.
Versatility and inclusivity: Ongair's support for all popular instant messaging platforms, including WhatsApp, has received positive feedback from users. This feature expands the reach and accessibility of the platform, allowing businesses to connect with customers regardless of their preferred messaging app. With this versatility, Ongair proves to be a versatile and inclusive solution suitable for diverse business needs.
Lack of certain services: Some users have expressed disappointment with the software's lack of certain services that could enhance the speed and efficiency of resolving customer queries.
Insufficient support: Several reviewers have mentioned a need for better support from the software, indicating that they have encountered difficulties or challenges while using it.
Unsatisfactory graphical user interface: Users have commented on the need for improvement in the software's graphical user interface, suggesting that the current design may not be intuitive or visually appealing.