Name: Ongair
Author: Ongair

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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Cost-efficient and convenient: Users have found Ongair to be a cost-effective tool, offering a cheaper alternative compared to its competitors. Several reviewers have mentioned the affordability of Ongair, making it an attractive option for businesses looking for a budget-friendly solution.

Effective communication: Reviewers appreciate how Ongair facilitates seamless communication between clients and companies. The platform removes barriers and enables businesses to stay connected with their customers across various messaging apps and SMS. This emphasis on communication has made Ongair a must-have tool for businesses prioritizing customer engagement.

Versatility and inclusivity: Ongair's support for all popular instant messaging platforms, including WhatsApp, has received positive feedback from users. This feature expands the reach and accessibility of the platform, allowing businesses to connect with customers regardless of their preferred messaging app. With this versatility, Ongair proves to be a versatile and inclusive solution suitable for diverse business needs.

Lack of certain services: Some users have expressed disappointment with the software's lack of certain services that could enhance the speed and efficiency of resolving customer queries. 

Insufficient support: Several reviewers have mentioned a need for better support from the software, indicating that they have encountered difficulties or challenges while using it. 

Unsatisfactory graphical user interface: Users have commented on the need for improvement in the software's graphical user interface, suggesting that the current design may not be intuitive or visually appealing.

Ongair has proven to be a reliable solution for resolving customers' account-related queries in a timely manner. Customers have praised its ability to integrate customer service tools in WhatsApp seamlessly, allowing them to interact easily through their mobile phones. With its user-friendly interface and features like auto response and predefined texts, Ongair simplifies the process of managing customer inquiries and provides real-time support.

For insurance clients, Ongair has been an invaluable tool for communication and resolution. The platform assists in handling customer queries efficiently, ensuring that no request goes unanswered. By streamlining the communication process, Ongair helps insurance companies deliver a high level of service and satisfaction to their clients.

One of the standout features of Ongair is its ability to simplify the implementation of live chat solutions for business websites. Users have found it easy to set up and customize the live chat feature, empowering them to engage with website visitors in real-time and provide assistance whenever needed. By offering this innovative platform for customer interaction and support, Ongair has become a go-to solution for businesses looking to enhance their online customer service capabilities.

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

Ongair

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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