onvico

onvico is an online video consulting tool developed by TWT On GmbH. According to the vendor, it is designed to facilitate personalized and secure 1-to-1 video consultations between businesses and their customers. With onvico, businesses can engage in real-time communication through voice, video, and chat, regardless of the device or location. This versatile tool caters to businesses of various sizes, from small startups to large enterprises. It is used by professions and industries such as transportation companies, energy providers, specialty retail, telecommunications, and real estate agents.

Key Features

Video- und Textchat: According to the vendor, onvico enables businesses to engage in real-time communication with their customers through video and text chat. Whether it's a spontaneous conversation or a scheduled appointment, businesses can connect with their customers seamlessly. Additionally, onvico offers a convenient click-to-connect feature that allows customers to join the consultation without the need for installation or registration. Customers also have the option to request a callback.

Website-Integration: According to the vendor, onvico allows for easy integration into an existing website. Businesses can customize the tool to match their corporate identity, ensuring a seamless and branded experience for their customers.

Anrufgruppen (Call Groups): According to the vendor, businesses can connect callers directly with the appropriate specialist or advisor using onvico's call groups feature. Different call groups can be created with defined service hours for specific topics, enhancing customer satisfaction by providing them with access to the right expert for their inquiries.

ISO/IEC 27001-Zertifizierung (ISO/IEC 27001 Certification): According to the vendor, onvico ensures the highest security standards and data encryption. With hosting in German server locations, businesses can confidently use onvico in data-sensitive areas.

Screensharing: According to the vendor, onvico supports screen sharing, allowing businesses to provide interactive online consultations on any device. This feature facilitates in-depth explanations by enabling the sharing of documents, websites, and other materials.

Leichte Bedienung (Easy Operation): According to the vendor, onvico requires no installation or registration for customers, making it incredibly user-friendly. Customers can connect with a single click, streamlining the consultation process.

Terminbuchung (Appointment Scheduling): According to the vendor, onvico provides a calendar module that allows customers to independently book consultation slots, providing them with flexibility and convenience.

Expertenchat (Expert Chat): According to the vendor, onvico enables businesses to plan consultations with multiple persons, ensuring comprehensive and collaborative discussions. Additionally, businesses can add additional experts during ongoing consultations for a more dynamic and inclusive experience.

Virtueller Hintergrund (Virtual Background): According to the vendor, onvico allows for the customization of a virtual background during video consultations. This feature provides flexibility in choosing the working location while maintaining a professional appearance.

Screensharing und sicherer Dateiaustausch (Screensharing and Secure File Exchange): According to the vendor, onvico enables businesses to engage in collaborative document viewing through screensharing. Additionally, the tool facilitates secure and encrypted file exchange with customers, ensuring the privacy and confidentiality of sensitive information.