Name: Consolto
Rating: 8 (1 reviews)
Author: Consolto Sites

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Batch Management Software

Software Configuration Management

Development

Business Intelligence (BI)

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Data Discovery and Visualization

Digital Rights Management (DRM)

Document Management

Dropshipping

Electronic Signature

Operational Analytics

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printing

AI Governance

Application Lifecycle Management (ALM)

Cloud Storage

Consulting and Advisory Services

Content Delivery Networks (CDN)

Data Fabric

Data Recovery Service

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Managed File Transfer (MFT)

Network Performance Monitoring

Office Migration and Repair

Robotic Process Automation (RPA)

System Monitoring

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Blogging

Competitive Intelligence

Content Management

Email Marketing

Local Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Web Analytics

Wholesale Marketplace

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

User and Entity Behavior Analytics (UEBA)

Security

Architecture

Camp Management

Chargeback Management

Dental

Digital Forensics

Nonprofit CRM

Plagiarism Checker

Vertical-Specific

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### Client Interaction
Users generally praise Consolto for its efficient client interaction features. Reviewers consistently highlight the platform's ability to streamline client communications, making it easier to schedule appointments and engage with clients in real-time. The tool's capabilities, such as video chat, screen sharing, and appointment scheduling, have been lauded for enhancing client interactions and improving overall customer satisfaction. While some users have expressed minor concerns about specific functionalities, the general consensus is that Consolto excels in facilitating effective and convenient client interactions.

### Customer and Client Management
Users generally appreciate Consolto's efficient customer engagement features. Reviewers highlight the platform's ability to streamline customer interactions and enhance client management processes. While some users mention minor issues with certain functionalities, overall, Consolto seems to excel in providing a user-friendly experience for connecting with customers and managing client relationships effectively. The platform's customer and client management capabilities appear to be a strong suit, offering a range of tools to facilitate communication and support interactions with visitors and clients.

### Scheduling and Booking
Users consistently praise Consolto's scheduling and booking features for their convenience and efficiency. The platform's ability to streamline appointment scheduling and offer various booking options has garnered positive feedback from users. Many appreciate the ease of setting up meetings with clients and the straightforward process of scheduling calls. Consolto's scheduling tools have been highlighted as a valuable asset for businesses looking to enhance their customer interactions and manage appointments effectively. The platform's integrated scheduling capabilities have been commended for simplifying the booking process and improving overall customer experience.

### Video Communication
Users unanimously praise Consolto's video communication features. They highlight the exceptional video and audio quality, stable performance, and the ease of connecting with clients through live video support. The platform's ability to facilitate HD video calls, screen sharing, and document sharing is lauded for enhancing customer interactions. Additionally, users appreciate the platform's versatility in hosting online meetings, classes, and presentations in high definition. The convenience of scheduling appointments, sending voice messages, and managing guest users further adds to the positive user experience. Despite some minor concerns about system resource usage and room limitations, Consolto's video communication capabilities are widely regarded as a valuable asset for enhancing customer engagement and communication efficiency.

### Live Chat Features
Users consistently praise Consolto's live chat functionality for its simplicity and effectiveness. The live chat feature allows for real-time communication with clients, offering video chat, voice messages, live chat, messenger, WhatsApp, and appointment scheduling all in one platform. Reviewers highlight the clear and smooth video quality, multiple communication channels, and the convenience of scheduling meetings without the hassle of back-and-forth emails. Additionally, the ability to share screens, send and receive files, and record video chats for future reference adds to the overall positive user experience. Consolto's live chat features are seen as a valuable tool for enhancing customer engagement and communication.

### Messaging and Chat Tools
Users are particularly impressed with the messaging and chat tools offered by Consolto. They appreciate the ease of use and the range of features available, such as HD video and audio conferencing, two-way screen sharing, unlimited live chat, and document sharing. The ability to send voice messages and the active engager feature are highlighted as standout functionalities. Additionally, users find the guest pre-call form helpful in collecting leads before initiating conversations. The unlimited appointment scheduling and website widget hits without any caps are also seen as valuable additions. Consolto's messaging and chat tools seem to have garnered positive feedback for their comprehensive features and user-friendly interface.

### Website Integration
Users generally praise Consolto's website integration and communication features. The consensus among reviewers is that Consolto's website integration capabilities are highly efficient and user-friendly. Many users appreciate the ease of setting up the widget on their websites and the ability to engage with visitors in real-time through various communication channels. While some users express a desire for more customization options for the widget's layout, overall, the website integration aspect of Consolto is seen as a valuable tool for enhancing customer engagement and communication on websites.

### User Interface and Experience
Users generally appreciate Consolto's efforts in providing a clean and intuitive user interface, making it easy to navigate and set up. While some users suggest minor improvements to enhance the UI further, overall, the platform's design is well-received for its modern and elegant appearance. The user experience is noted to be organized and efficient, allowing for streamlined communication with customers. Additionally, the platform's customizable features, such as color schemes and logo options, add a personalized touch to the interface. Despite some suggestions for UI enhancements, users find Consolto's user interface and experience to be a strong aspect of the platform, contributing to a positive overall user interaction.

### Mobile and App Support
Users have expressed a mix of opinions regarding Consolto's mobile app support. While some appreciate the app's versatility and ease of installation on WordPress websites, others have encountered issues with the Android app, citing functionality problems and the need for improvements. Consolto's commitment to addressing these concerns and enhancing the mobile experience through upcoming features like group meetings and call recording capabilities has been acknowledged by users. The anticipation for these updates reflects a sense of optimism among users about the future of Consolto's mobile and app support offerings.

### Quality and Performance
Users consistently highlight Consolto's remarkable video and audio quality, describing it as stable, top-notch, and on par with industry leaders like Zoom and Google Meet. The platform's clear and smooth video calls, coupled with its fast and kind support, have garnered widespread acclaim. Customers appreciate the contemporary look and feel of Consolto, emphasizing its ability to meet their online communication needs effectively. The general sentiment among users is that Consolto excels in delivering high-quality video and audio experiences, making it a reliable choice for businesses seeking efficient and affordable communication solutions.

### Analytics and Reporting
Users have expressed mixed opinions regarding Consolto's analytics and reporting capabilities. While some users find the dashboard to be well-organized and efficient for monitoring calls and scheduling, others have highlighted areas for improvement. Feedback suggests that there is a desire for enhanced analytics features, such as detailed user time activities and integration with other services. Additionally, users have pointed out specific issues with the chat center dashboard, including truncated visitor names and sound notification challenges. Despite these concerns, users appreciate the platform's potential and the convenience of having scheduling, video chat, and analytics all in one place.

Users commonly recommend Consolto for its effectiveness in converting web traffic to customers, as well as for consultants who work remotely online. They also highly recommend Consolto for those who sell high ticket products due to its excellent features and great after-sales service. Users find Consolto's video quality clear and smooth. They appreciate the robust platform for online communication. Additionally, users highlight the scheduling feature as a great benefit and emphasize that Consolto is a professional tool that can be customized. They are pleased with the team behind Consolto and believe it will remain a useful tool for years. Users also suggest checking Consolto's roadmap to see its potential for the future.

Easy Embedding: Users find Consolto easy to embed into any webpage, providing a seamless experience. Several reviewers have mentioned that they were able to effortlessly integrate Consolto into their websites without any technical difficulties. 

Comprehensive Communication Solution: The platform offers multiple communication methods and scheduling options, making it a comprehensive solution for managing all types of communication in one place. Many users appreciate the variety of communication channels offered by Consolto, as it allows them to cater to the preferences of their website visitors.

Responsive Customer Support: The Consolto team is highly responsive and provides excellent customer support. Numerous users have praised the promptness and dedication of the support team when addressing their queries or issues, instilling confidence in the reliability of Consolto's service.

User Interface Improvements: Several users have mentioned that the user interface of Consolto could be improved and polished. They feel that there is a need for more branding capabilities and design features to enhance the overall look and feel of the platform.

Android App Issues: Some users have experienced issues with the Android app, mentioning that it is not yet ready for prime time. However, they acknowledge that the Consolto team is actively working on fixing these issues.

Limited Customization Options: Users have expressed a desire for more customization options within Consolto. They would like to have more control over styling the widget and setting it up differently on each website. Additionally, they mention the need for better tabs and exit/welcome triggers to enhance their user experience.

Consolto offers a range of use cases that have been praised by users for their effectiveness in improving customer service and streamlining communication processes. Businesses have found Consolto to be a valuable tool in tracking customer chat history, allowing them to provide high-quality support and personalized assistance. By offering a centralized communication hub, Consolto enables site visitors to choose their preferred method of communication, saving time and enhancing convenience. Real-time responses and the ability to schedule meetings with clients make it an excellent solution for agencies and support representatives, ensuring prompt and efficient interactions.

Consolto's features extend beyond standard chat functions. The software provides insights on website visitor behavior, capturing valuable information on pages visited and time spent on the site. This data helps businesses gain a deeper understanding of their audience and tailor their services accordingly. Additionally, Consolto simplifies communication by offering a single channel for chat, WhatsApp, Facebook, phone, and video calls. This consolidation eliminates the need to juggle multiple platforms and enhances professionalism.

The versatility of Consolto extends its benefits to various industries and professional scenarios. Solopreneurs have recognized its value in delivering a white-glove experience to individuals recommended by others, leading to higher sales conversions. Non-profit organizations have utilized Consolto to offer face-to-face meetings and conversations with interested parties, strengthening connections and fostering engagement. Particularly in light of remote work during the COVID pandemic, businesses have relied on Consolto to seamlessly reach out to clients and provide services without disruption.

Beyond initial contact with website visitors, Consolto facilitates ongoing communication with returning customers, streamlining workflow processes. Its integrated scheduler and chat function eliminate the back-and-forth typically associated with arranging meetings or consultations. Furthermore, security-conscious professionals appreciate that Consolto enables communication without sharing personal phone numbers, ensuring privacy while maintaining a professional image.

Consolto's impact extends to various aspects of business operations. It streamlines client onboarding and sales team processes through features like two-way screen sharing and unlimited live chat. The software's ability to provide video chat without the need for software downloads enhances its reliability and professionalism, making it a trusted solution for consultants. The availability of scheduling tools within Consolto ensures that businesses can effectively manage appointments and consultation schedules, preventing missed opportunities.

In addition to its communication features, Consolto also offers payment integrations that simplify the payment process for both businesses and clients. This seamless integration saves time and provides a convenient and hassle-free experience when making transactions.

Users have

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

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Consolto

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Likelihood to Recommend

Chat Analytics and Reports

Chat history and transcripts

Chat reporting

Chat and web analytics

Consolto Sites

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Enables users to visualize past conversations and notes.

Standard or customizable reports with user engagement metrics.

Analytics that enable the tracking of user website visits and chat box interactions.

Consolto 2024-01-19 09:03:51

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I am a healthcare professionals wanting to grow my online business and offer online health consulting. Consolto is one of the few companies that allows me to easily use 1099 contractors within my team dashboard to provide hippa compliant video services! We can do chat, video, record, and save each client

HIPPA compliant
Video calls from chat
Share commissions easily
Easy to use

More forms and questionnaires
Continue to improve scheduling features

Enabled me to provide services to more people online
Enable me to reach people faster and easier