Orchid Event Solutions

Orchid Event Solutions, provided by Orchid.Events, is a convention housing service designed to streamline and manage the housing management process for events and conferences. This solution caters to events of all sizes and can handle housing management for events with one hotel or multiple hotels. According to the vendor, event planners, convention and conference managers, meeting and event professionals, trade show and exhibition organizers, as well as association and non-profit event managers can benefit from Orchid Event Solutions.

Customized Housing Websites: Orchid Event Solutions creates customized housing websites for events, providing attendees with a booking experience. These websites are branded to match the event and include information on availability, room rates, amenities, and location for each contracted hotel, according to the vendor.

Modifications & Cancellations: Orchid Event Solutions offers a modification and cancellation process for attendees, ensuring a booking experience. Room reservation confirmations are sent with instructions and links for attendees to make changes or cancel their reservations.

Waitlists: Orchid Event Solutions provides a Waitlist Tool to keep attendees booking within the room block. This tool offers extended dates, tracks additional nights, and prevents booking outside the block, ensuring that attendees can reserve rooms on all requested nights at the desired hotel, according to the vendor.

Customer Service: Orchid Event Solutions offers personalized customer service backed by management teams and an in-house customer service center. Each event is assigned a dedicated toll-free number for attendees to call and make, modify, or cancel hotel reservations, according to the vendor.

Fees: Orchid Event Solutions' fees are generally tied to the number of reservations delivered to each hotel or the number of room nights consumed by attendees. The responsibility for paying the fee is typically spelled out in the hotel contracts, according to the vendor.

Hotel Communication: Orchid Event Solutions takes care of hotel communication by providing hotel rooming lists and ensuring hotels have access to the Reservation System. The reservation system displays the assigned room block and pickup to contracted hotels, alerting them when reservations are processed, according to the vendor.

Housing Management: Orchid Event Solutions assigns a dedicated team led by an experienced Account Manager to oversee the housing management process. The team advises on strategies for hotel room block management, oversees the reservation process, and simplifies sub-block management for special groups, according to the vendor.

Technology Performance: Orchid Event Solutions offers customized housing websites built with Passkey and Meetingmax, two widely used group reservation system providers. These technology platforms enhance the efficiency and performance of Orchid's housing services, providing real-time updates, reports, and post-event audits, according to the vendor.