PanTerra Networks Reviews and Ratings

Rating: 8.3 out of 10

Score

8.3 out of 10

Community insights

TrustRadius Insights for PanTerra Networks are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless Integration: Reviewers have praised the system for its seamless integration and intuitive client setup, making tasks easy to perform. The ease of integrating the system into existing workflows has been highlighted as a key benefit by users.

Reliable Service: Users value the system's reliability, infrequent outages, and accessible support from both sales and customer service teams. This consistent reliability has contributed to a positive user experience and increased overall satisfaction.

Effective Communication Features: The phone system is noted for enhancing communication through features like ring, internal communications, and voicemail to email. These features have proven valuable in facilitating efficient and effective communication within teams.

Reviews

91 Reviews

Poor Service, Overpriced, and Technical Issues

Rating: 1 out of 10

Incentivized

January 14, 2026

Use Cases and Deployment Scope

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Pros

nice staff

Cons

poor follow up
poor issue resolution
restrictive and high priced plans

Likelihood to Recommend

Poor follow-up. Staff are unable to resolve issues or provide credit from my experience. It took months to resolve the issue. Price increases when you request to explain new lines at higher process. Want to lock you into long-term contracts without any flexibility for lines I feel. Proposals are not competitive. They trashed the competitors and said everyone is moving to them.

Verified User

Manager in Human Resources (1-10 employees)

Vetted Review

4 years of experience

PanTerra Networks Use Review and Recommendation

Rating: 9 out of 10

Incentivized

August 13, 2025

Use Cases and Deployment Scope

We are a church/non profit and we've had the PanTerra Networks System for 3 years. I've been here for 2 years and the system and features have been pretty easy to use. I like the voicemail to email feature. They offer us an affordable service and I think that is the biggest benefit because the monthly cost is very affordable.

Pros

Call Transfers
Voice Recording Quality and Delivery
Easy to Use Automation System/Auto Attendant

Cons

I don't like having to login to download invoices

Likelihood to Recommend

We're not a super high tech operation. We're not a large organization. We have 5 phones in our 5 administrative offices. So the system is appropriate for us and I imagine it would be fine for someone looking to scale. I set up the phones and they work great. So does the auto attendant and the rest of the features that we use.

Connie Jones

Office Coordinator at Central United Methodist Church (1-10 employees)

Vetted Review

2 years of experience

We do not recommend

Rating: 1 out of 10

August 6, 2025

Use Cases and Deployment Scope

We use 85 phone lines from PanTerra Networks in 8 offices. We started using it a year ago. First of all, in my experience, their onboarding process is extremely slow, and the assigned tech for us was awful. I felt that he ignored our emails and phone calls. Even if he answered, he knows less. The charge starts on the contract day, and the porting takes a couple of weeks to a month. I feel like we have to pay the first month's fee for nothing. The sales guy will give some credit as if we get free months, but since they take so long to transport everything and provision the numbers and extensions, the free months do not mean anything. They give us Yealink phones, but the software integrations are bad, and we can not use the full functions of Yealink phones. Overall, I personally feel that, this company is awful, and we will change the provider as soon as the 3-year contract is over.

Cons

We are not able to use some of Yealink phone functions. change them
We are suppose to be able to answer a phone that is ringing in other desk even if mine is not ringing with Yealink phones, but I was told no.

Likelihood to Recommend

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Networks and Systems Administrator

Rating: 9 out of 10

Incentivized

July 8, 2025

Use Cases and Deployment Scope

PanTerra Networks plays a central role in our organization’s unified communications strategy. We utilize its all-in-one cloud-based platform (voice, file sharing and faxing service) to streamline internal and external collaboration across our teams and clients.

PanTerra’s unified approach and exemplary technical support team has significantly improved productivity, and enhanced responsiveness to clients and partners.

Pros

Techincal Support

Cons

needs to make interface simpler
ease of use

Likelihood to Recommend

PanTerra Networks’s built-in security, HIPAA compliance, and audit-ready features have been invaluable for ensuring our communications meet regulatory standards without relying on third-party integrations

Verified User

Administrator in Information Technology (11-50 employees)

Vetted Review

1 year of experience

Uninterrupted service with PanTerra Networks

Rating: 10 out of 10

Incentivized

July 8, 2025

Use Cases and Deployment Scope

We use PanTerra Networks for our phone service over the internet. We haven't had any phone issues since implementation.

Pros

answer our questions promptly
accurate billing
provided new phones
uninterrupted service

Cons

i am still learning the features of the phone; I need a short cheat sheet.

Likelihood to Recommend

We are a medical office, so it is well suited. Any business that needs reliable phone service would be a good fit.

Verified User

Director in Corporate (1-10 employees)

Vetted Review

1 year of experience

Streams by PanTerra Networks Lifeline

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We use PanTerra Networks for our day-to-day communication with our clients. We have not integrated PanTerra Networks Streams in to a CRM but I’m sure it would be easy to do so. We take and make calls using PanTerra Networks Streams, text messages, internal chats, and meetings, we use storage space to share official documents, and every user has their own storage. Works perfectly on cellphone, computer app and on web as well.

Pros

Groups
Reporting
Individual user management

Cons

Working on Theme/UI could give the users a better feel. To me it’s okay, but frequent users are looking for more appealing UI
The mute button glitch came back in the new update for iOS

Likelihood to Recommend

Well tbh, people around me, ask me that why don’t I use Ring Central, 8x8 or Open Phone. To them my answer is that PanTerra Networks is affordable, Reliable and Robust like us. It’s more customizable than any of the mentioned providers. And I have never had complaints mostly from my team

Zeeshan Ahmed

CEO at Robust LLC (1-10 employees)

Vetted Review

Reseller

2 years of experience

View profile

5-Year PanTerra Networks Streams Review

Rating: 9 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We use the PanTerra Networks Streams platform as an outbound/inbound PBX for third-party debt collections. We have an inbound IVR set up that directs callers to different areas of the business. Each of these groups has different call routing rules set up; for example, some staff receive inbounds in round-robin fashion. We also use the internal messaging system extensively since many staff members have worked remote since 2020.

Pros

Call Routing - routing is airtight and there are many options to choose from, including the ability to "waterfall" inbounds
Price - we signed on in 2020 and got a good deal for an internal messaging platform, IVR, phone system with extensions, hunt groups, and unlimited inbound/outbound calling.
Reporting - KPIs are really important to our company, and we have never had to ask PanTerra Networks for custom reporting. All the data exists in the Report Manager that we could want for robust analysis.
Security - the platform boasts HIPAA/PCI/etc compliance, which is necessary in our industry. They also have excellent role-based access controls; we are able to give access to certain admin functions only to administrators

Cons

Video Meetings - PanTerra Networks Streams has a "Connect" section of the platform that was difficult to use so we went with another option (Zoom/Teams). We have not attempted to use it since 2020, however.
Phone Number Management - as a collection company, we have many phone numbers and rotate them regularly. Streamlined systems for provisioning phone numbers, applying them to specific routes, etc, exist, and PanTerra Networks Streams is not one of them. They also do not offer number management outsourcing like other companies in the space.
Recording Management - we record all of our calls, and there are some management features (automatic download, FTP, metadata exfiltration) that does not exist and would be useful for handling recordings at scale.

Likelihood to Recommend

One of the main draws of PanTerra Networks Streams is the unlimited calling, which was very enticing. We chose the platform over other models (per-call for example) because they simplified billing. While the video conferencing and messaging feel bare-bones or underdeveloped in comparison to other players in the market, the fact that the messaging is seamlessly integrated into the PBX makes it easy to use. The call routing systems are especially robust, which in the collections world is very important to be able to segment calls to different users.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

5 years of experience

Great teaming app

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We are a pediatric speech clinic and we use PanTerra Networks for our phone service, team chats and text messages with families.

Pros

Team Chats
Text messages
Missed call display

Cons

Would like to see a feature that automatically texts a missed call.
Would like the ability to tag a person in a main line thread so you don't have to forward through email.
Would like the ability to link a google page to leave a review.

Likelihood to Recommend

We absolutely love the texting feature and the fact it comes with an app. This way each of our therapists can contact families with a direct line without using their personal cell phone.

Laura Yoder

Office Manager in Professional Services at Pediatric Interactions (1-10 employees)

Vetted Review

3 years of experience

Need a reliable and easy to use phone system with great data points PanTerra Networks is right for you.

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We used PanTerra Networks as our main phone system for handling customer inquiries and internal communication. Overall, we saw nearly no downtime and had great call quality. Our only "problem" was we needed our phone system to integrate with a specific software application to link all of our customer service systems together. We had a great experience with PanTerra Networks.

Pros

Call / System reliability.
Quick resolutions from support.
Plenty of data points for analytics
Ease of updating system (holiday hours, audio messages for auto-attendant, etc.)

Cons

Integration with Gorgias software
Accounting had asked me to mention the way the bills are shown in the invoices can be confusing as to how it is broken out and what each charge is for. She mentioned wishing it was a little more detailed.
Virtual test environment would be nice. When testing if there is an outage or testing updates, it would be cool to either be able to hear what a customer would hear and make sure things are working in the system without interrupting customer service. This is small, but a feature that would be cool to utilize.

Likelihood to Recommend

If someone wants a VOIP system that is reliable and easy to use, PanTerra Networks is the answer. Anytime we had issues, support promptly got back to us and either resolved the issue for us or pointed us in the right direction if it was something we preferred to resolve ourselves. Both desk and softphone options worked great for us depending on our needs. The stats were easy to isolate and export for analysis and the admin was easy to navigate to make updates as needed. Anyone who signs up for PanTerra Networks should rest easy knowing their phone system is going to be reliable and easy to use.

Chris Near

Technology Analyst in Information Technology at Mirrormate (11-50 employees)

Vetted Review

3 years of experience

Good product that could be better

Rating: 5 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We use the Streams phone systems. The primary use is web and app, to either answer phone calls through the streams app/phone’s built in ringing (ie it rings without having to open the app). The other use is to change the phone from regular ringing to weekend plans.

Pros

Streams app rings through well on the phone without opening the app
You can access many settings from the app
The customer service has been very helpful

Cons

In my opinion, it takes a lot of cumbersome steps in order to transfer calls (ie leave early for the day)
It would be very nice if you could not show streams calls/missed/ignored calls on the call history screen of a phone. It makes it hard to see “real” calls missed.
Customer service is helpful, but I think if the website was more user friendly you wouldn’t have to call for easy things (adding a phone user etc)
I think the process to save simple settings or changes is very convoluted

Likelihood to Recommend

We have not used the personal/online fax any if at all so I could not speak to that. We only use it to forward calls, or to answer calls from the app. I think that if the website was more user friendly I would be more apt to recommend the product.

In my experience, it takes several steps to forward calls when it could be its own button or saved setting.

Verified User

Manager in Finance and Accounting (11-50 employees)

Vetted Review

4 years of experience

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Reviews and Ratings

5-Year PanTerra Networks Streams Review

Rating: 9 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

Pros

Call Routing - routing is airtight and there are many options to choose from, including the ability to "waterfall" inbounds
Price - we signed on in 2020 and got a good deal for an internal messaging platform, IVR, phone system with extensions, hunt groups, and unlimited inbound/outbound calling.
Reporting - KPIs are really important to our company, and we have never had to ask PanTerra Networks for custom reporting. All the data exists in the Report Manager that we could want for robust analysis.
Security - the platform boasts HIPAA/PCI/etc compliance, which is necessary in our industry. They also have excellent role-based access controls; we are able to give access to certain admin functions only to administrators

Cons

Video Meetings - PanTerra Networks Streams has a "Connect" section of the platform that was difficult to use so we went with another option (Zoom/Teams). We have not attempted to use it since 2020, however.
Phone Number Management - as a collection company, we have many phone numbers and rotate them regularly. Streamlined systems for provisioning phone numbers, applying them to specific routes, etc, exist, and PanTerra Networks Streams is not one of them. They also do not offer number management outsourcing like other companies in the space.
Recording Management - we record all of our calls, and there are some management features (automatic download, FTP, metadata exfiltration) that does not exist and would be useful for handling recordings at scale.

Likelihood to Recommend

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

5 years of experience