Item: PanTerra Networks
Rating: 5
Author: Verified User

Overall Satisfaction with PanTerra Networks

Use Cases and Deployment Scope

We use the Streams phone systems. The primary use is web and app, to either answer phone calls through the streams app/phone’s built in ringing (ie it rings without having to open the app). The other use is to change the phone from regular ringing to weekend plans.

Pros and Cons

Pros

Streams app rings through well on the phone without opening the app
You can access many settings from the app
The customer service has been very helpful

Cons

In my opinion, it takes a lot of cumbersome steps in order to transfer calls (ie leave early for the day)
It would be very nice if you could not show streams calls/missed/ignored calls on the call history screen of a phone. It makes it hard to see “real” calls missed.
Customer service is helpful, but I think if the website was more user friendly you wouldn’t have to call for easy things (adding a phone user etc)
I think the process to save simple settings or changes is very convoluted

Return on Investment

In my opinion, it honestly could be a better product, I would say it does not necessarily make my job easier.
I only really have this system because it would be difficult to switch to a more user friendly service. Ie: putting someone on hold to the main hold line requires you to type *68 instead of “hold” button. To page someone, it’s *96ext, instead of just clicking an extension.
Customer service has been very helpful to add users, delete users, and adjust which people’s extensions show up on the screen of the phone.

Support Rating

While they were very helpful, it took over 2 hours total on the phone to update the things I needed updated. I think things could be much simpler on the web app, sooo much simpler. It’s a pain to forward phones, add users, update peoples phone screens. When all else fails they do a factory reset on the phone, and that causes you to lose all saved contacts.

Alternatives Considered

Grasshopper

I only used Grasshopper with a smaller team so I’m not sure if it would scale. I did not select PanTerra Networks but have been using it for 4+ years. It does work, but I think it could be better.

Key Insights

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PanTerra Networks go as expected?

I wasn't involved with the implementation phase

Would you buy PanTerra Networks again?

Likelihood to Recommend

We have not used the personal/online fax any if at all so I could not speak to that. We only use it to forward calls, or to answer calls from the app. I think that if the website was more user friendly I would be more apt to recommend the product.

In my experience, it takes several steps to forward calls when it could be its own button or saved setting.

Comments

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Tessa Chablais
(Vendor Representative) commented 9 months ago
Thanks for the honest feedback. Were glad support has been helpful and really appreciate you highlighting areas where the experience could be simpler this helps us improve.

Good product that could be better