5-Year PanTerra Networks Streams Review
April 23, 2025
5-Year PanTerra Networks Streams Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PanTerra Networks
We use the PanTerra Networks Streams platform as an outbound/inbound PBX for third-party debt collections. We have an inbound IVR set up that directs callers to different areas of the business. Each of these groups has different call routing rules set up; for example, some staff receive inbounds in round-robin fashion. We also use the internal messaging system extensively since many staff members have worked remote since 2020.
Pros
- Call Routing - routing is airtight and there are many options to choose from, including the ability to "waterfall" inbounds
- Price - we signed on in 2020 and got a good deal for an internal messaging platform, IVR, phone system with extensions, hunt groups, and unlimited inbound/outbound calling.
- Reporting - KPIs are really important to our company, and we have never had to ask PanTerra Networks for custom reporting. All the data exists in the Report Manager that we could want for robust analysis.
- Security - the platform boasts HIPAA/PCI/etc compliance, which is necessary in our industry. They also have excellent role-based access controls; we are able to give access to certain admin functions only to administrators
Cons
- Video Meetings - PanTerra Networks Streams has a "Connect" section of the platform that was difficult to use so we went with another option (Zoom/Teams). We have not attempted to use it since 2020, however.
- Phone Number Management - as a collection company, we have many phone numbers and rotate them regularly. Streamlined systems for provisioning phone numbers, applying them to specific routes, etc, exist, and PanTerra Networks Streams is not one of them. They also do not offer number management outsourcing like other companies in the space.
- Recording Management - we record all of our calls, and there are some management features (automatic download, FTP, metadata exfiltration) that does not exist and would be useful for handling recordings at scale.
- Improved Reliability - in 5 years, we have only had a handful of system outages. Outages can be counted in real dollars lost for a collection company like ours.
- Price - our previous providers were more expensive and did not have an internal messaging platform attached, so we saved on costs there.
PanTerra Networks Streams provides a cheaper alternative to Teams/Zoom/Slack while also being the native PBX. It is useful enough as a collaborative messaging tool versus waiting for email or a chat-only program. Some quality-of-life features are missing. On the surface, features like muting groups or select notifications is an edge-case. For remote workers where this is their main form of communication to the whole company, QOL features have an outsized impact. I remember that Read-Only chats only became available a couple years back, for example.
Do you think PanTerra Networks delivers good value for the price?
Yes
Are you happy with PanTerra Networks's feature set?
No
Did PanTerra Networks live up to sales and marketing promises?
Yes
Did implementation of PanTerra Networks go as expected?
Yes
Would you buy PanTerra Networks again?
Yes
Comments
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