We do not recommend

We use 85 phone lines from PanTerra Networks in 8 offices. We started using it a year ago. First of all, in my experience, their onboarding process is extremely slow, and the assigned tech for us was awful. I felt that he ignored our emails and phone calls. Even if he answered, he knows less. The charge starts on the contract day, and the porting takes a couple of weeks to a month. I feel like we have to pay the first month's fee for nothing. The sales guy will give some credit as if we get free months, but since they take so long to transport everything and provision the numbers and extensions, the free months do not mean anything. They give us Yealink phones, but the software integrations are bad, and we can not use the full functions of Yealink phones. Overall, I personally feel that, this company is awful, and we will change the provider as soon as the 3-year contract is over.

So we wanted to use text but to enable the text, we have to have some policy update on our website otherwise they do not want to work with us. Though the sales guy talks like the text function will come with phone line and we do not need to activate or anything.