Great teaming app
April 23, 2025

Great teaming app

Laura Yoder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Networks

We are a pediatric speech clinic and we use PanTerra Networks for our phone service, team chats and text messages with families.

Pros

  • Team Chats
  • Text messages
  • Missed call display

Cons

  • Would like to see a feature that automatically texts a missed call.
  • Would like the ability to tag a person in a main line thread so you don't have to forward through email.
  • Would like the ability to link a google page to leave a review.
  • Allows all team members to be connected without an actual phone.
  • Losing calls by not being able to automatically connect with patients if we aren't able to answer the phone manually.
  • Keeping an open line of communication throughout the day with therapists (even when they are offsite) by using the chat.
Anytime I have ever needed assistance I can type support in the chat option and I am immediately connected to a team member that can provide assistance on the spot. Very time saving feature.
Keeps the team connected to each other and families in real time.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PanTerra Networks go as expected?

I wasn't involved with the implementation phase

Would you buy PanTerra Networks again?

Yes

We absolutely love the texting feature and the fact it comes with an app. This way each of our therapists can contact families with a direct line without using their personal cell phone.

Comments

  • Tessa Chablais | TrustRadius Reviewer
    Tessa Chablais
    (Vendor Representative) commented 7 months ago
    Thank you Laura Were so glad PanTerra helps your team stay connected and makes communication with families easier. Your feedback on missed call auto-texting and tagging is appreciated well pass it along to the product team

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