Park Place Third Party Maintenance

Park Place Third Party Maintenance is a solution designed to provide third-party maintenance and support for data center hardware, including storage, server, and network equipment. According to the vendor, this product is aimed at small, medium, and large enterprises across various industries. It is intended for use by IT professionals, data center managers, network administrators, system administrators, and professionals in the healthcare, finance, and accounting sectors.

Key Features

Next-Gen Data Center Support: According to the vendor, this feature offers proactive monitoring of storage maintenance, server support, and network hardware support, along with 24/7 Level 3 support. Users can access self-service options through a mobile app and benefit from the First-Time Fix™ Guarantee for hardware issues.

Storage Maintenance: The vendor claims that this feature provides expert support for various storage hardware brands, including Dell EMC, HPE, Hitachi, IBM, Lenovo, NetApp, Overland Storage, Pure Storage, Sun Oracle, and Supermicro.

Server Maintenance: According to the vendor, this feature offers reliable support for server hardware brands such as Brocade, Cisco, Dell EMC, Fujitsu, HPE, Hitachi, IBM, Lenovo, Sun Oracle, and Supermicro.

Network Maintenance: The vendor states that this feature ensures the smooth operation of networks with support for network hardware brands like Brocade, Cisco, Dell EMC, F5, HPE, and Juniper.

Service Level Agreements that Fit Your Needs: According to the vendor, this feature provides flexible SLAs tailored to meet specific performance standards.

Support for IT Hardware Still Under Warranty: The vendor claims that this feature includes ParkView First Call™, which acts as the point of contact for equipment covered by the OEM warranty. Park Place Technologies can also open hardware support tickets on behalf of the customer.

One Partner Across OEMs, Across the World: According to the vendor, this feature offers multi-vendor hardware support in 190 countries, allowing for the consolidation of maintenance partners and simplified IT maintenance.

Extend the Life of Hardware: The vendor states that this feature provides End of Service Life (EOSL) support to maximize ROI and keep investments running longer.

Fully Automated Maintenance Experience: According to the vendor, this feature includes ParkView Hardware Monitoring™ for 24/7 incident monitoring and automatic ticket creation. IT support dispatch is based on issue triage.

Follow-the-Sun Support in 170 Languages: According to the vendor, this feature offers multi-lingual customer support, including Level 3 support, available in 170 languages.