Service Desk Outsourcing Companies

Service Desk Outsourcing Companies Overview


How your business treats each customer can have a lasting impact. High-quality customer service helps ensure brand loyalty and can even help generate new customers. Providing excellent customer service is an important part of any organization.


Due to the cost and drain on internal resources, many businesses turn to service desk outsourcing companies to fill their customer service needs. These companies specialize in customer service and can customize themselves to fit specific business needs. Increases in remote working have greatly increased the demand for outsourced IT and customer service.


One large advantage of using outsourced customer service is guaranteed 24/7 availability. For most businesses, offering 24/7 availability to talk with human agents isn’t feasible.


Service Desk Outsourcing Products

(1-25 of 55) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

TELUS InternationalService Desk

TELUS International, formerly Xavient Digital before that company was acquired by TELUS in 2018, offers a service desk outsourcing solution for enterprises.

TCS Service Desk Outsourcing

Tata Consultancy Services (TCS) offers service desk outsourcing via its TCS IT Service Desk Solutions.

LimTC

LimTC (or Limitless TC) headquartered in Kyiv provides outsourcing services encompassing sales, marketing, as well as help desk or IT service desk, depending on company needs. The vendor states that Limitless TC is a partner of bpm'online CRM, Nectar Desk and eKomi Inc, and that…

Global Help Desk Services, Inc

The vendor states enterprise organizations partner with GHDSi to significantly improve their level of IT service, maturity and percentage of tickets resolved at the help desk. They further state first-call resolution is a priority to return customer's employees to work more quickly,…

Managed

Managed (formerly Managed 24/7) is a UK company providing 24x7 IT Service Desk capability delivered from the United Kingdom. Specialists in Outsourced 247 UK IT Help Desks and managed IT support, the vendor states they are the winners of CRN Managed Service Provider of the Year for…

rediManage

rediManage from ATSG in New York is a Managed IT Service to operate, monitor and optimize IT environment and infrastructure, 24x7xAlways. From Tier 1 Enterprise Service Desk and Tier 2 Technical Operations, through Tier 3 Engineering, vendor management and governance; also, managed…

SupportNinja

SupportNinja headquartered in Austin provides customer experience and back-office support services for tech companies and startups around the world. The vendor states that outsourcing customer service and technical support helps users focus on growing the company.

Digital Minds BPO

Digital Minds BPO Services is a Philippines’ business process outsourcing companies. Unlike some BPO companies, they state they offer more than just telemarketing services. Instead, Digital Minds focuses on providing comprehensive solutions to B2B and B2C business owners, partnering…

Peak Support

Peak Support provides customer service outsourcing to high-growth companies. They offer an array of services including customer support, sales operations, and business process outsourcing. They state their global delivery model enables users to provide service from the Philippines…

CAI (Computer Aid)

CAI is a business technology services firm committed to helping private and public organizations drive value‭, ‬improve productivity‭, ‬and enhance customer experience‭. ‬The firm specializes in digital transformation services‭, ‬including application management‭, ‬strategy and consulting‭…

DXC Service Desk Outsourcing

IT services company DXC Technologies (formerly CSC) offers service desk outsourcing.

Siemens Global Business Services

Siemens Global Business Services (GBS) is a portfolio featuring end-to-end services to support procurement, HR (hire to retire, payroll, etc) temporary personnel and service augmentation, and related services.

IGATE Service Desk Outsourcing

Global company IGATE, headquartered in New Jersey, offers service desk outsourcing.

Maintech Service Desk Outsourcing

Maintech in New Jersey offers service desk outsourcing services.

Unisys Intelligent Workplace Services (IntelliServe)

Unisys Intelligent Workplace Services is a service desk managed services made to transform the traditional service desk to align with a user-centric digital workplace. The platform provides an integrated suite of technologies that provide omnichannel support, advanced analytics,…

T-Systems Service Desk Outsourcing

German headquartered T-Systems offers service desk outsourcing.

Verizon Service Desk Outsourcing

Verizon offers service desk outsourcing.

Wipro Service Desk Outsourcing

IT services company Wipro headquartered in Bangalore offers service desk outsourcing.

HCL Service Desk Outsourcing

Management consulting company HCL Technologies offers service desk outsourcing.

Getronics Service Desk Outsourcing

IT services company Getronics in the UK offers service desk outsourcing. Getronics acquired Pomeroy; former Pomeroy service desk outsourcing is now performed by Getronics.

Collegis Education

Collegis Education is a provider of managed technology services for the higher education market headquartered in Bloomington. Their specific skills allow universities to deploy technology throughout their business processes to digitally transform friction points and compete effectively.…

ScaleMill

Scalemill is a sales and lead generation company offering expert outsourcing and sales consulting services. Founded in 2015, they are a B2B SaaS sales lead generation companies with a workforce of around a hundred employees, dedicated to providing results and quality sales to clients.…

Envera Health

Envera Health offers full healthcare call center outsourcing for healthcare organizations and systems. They can assist with day-to-day patient access needs and transitions of care after discharge. Envera also helps healthcare organizations run consumer engagement and activation campaigns…

Sapta Staff Augmentation Services

Sapta Global headquartered in Woodbridge, New Jersey offers IT professional services and technology solutions as well. Their professional are available for a range of tasks (administration, technical writing, etc.) or for product implementation (SAP, SAS, Oracle, Documentum, IBM…

Aunalytics Managed Services

Aunalytics provides managed components that aim to offer stability and security to the environments of financial institutions. Their managed services offering is powered by a data platform in order to provide data-driven IT answers and embedded security that focuses on people and…

Learn More About Service Desk Outsourcing Companies

What are Service Desk Outsourcing Companies?


How your business treats each customer can have a lasting impact. High-quality customer service helps ensure brand loyalty and can even help generate new customers. Providing excellent customer service is an important part of any organization.


Due to the cost and drain on internal resources, many businesses turn to service desk outsourcing companies to fill their customer service needs. These companies specialize in customer service and can customize themselves to fit specific business needs. Increases in remote working have greatly increased the demand for outsourced IT and customer service.


One large advantage of using outsourced customer service is guaranteed 24/7 availability. For most businesses, offering 24/7 availability to talk with human agents isn’t feasible.


Service Desk Outsourcing Company Features


Some of the most common features service desk outsourcing companies offer include:


  • 24/7 desk support service

  • Computer Training Services

  • Easy and flexible to use

  • Email Integration

  • Managed Services

  • Problem Management

  • Secure Software

  • System Updates

  • Technical & Non-Technical Services

  • Web-based/browser access



Service Desk Outsourcing Companies Comparison


Before deciding to outsource your customer service needs, consider the following key points:


  • SLA: Upon being hired, the service desk outsourcing company will act as a representative of your business. Thus, it is important to note the service-level agreement (SLA) you will receive with the outsourcing company. This can impact how quickly the outsourced agents respond to your customers, what the protocol is for triaging tricky customer inquiries, how they prioritize customer requests, etc. You want to make sure the service committed by the vendor is going to live up to the standards you have in order to properly represent your business.


  • Location: The location of the outsourcing company can make a difference. A vendor located closer to the region of your business might understand your clientele better, or they may work better within the same time zone. For completely remote businesses that do not cater to a specific region, this factor may not make a difference. It is beneficial, however, to note the location of the vendor prior to purchasing.


  • Business Type: The industry you are in could play a factor in which outsourcing company to choose from. Even if the vendor claims to work with all business types, it may serve you best to choose a company that has experience within your industry to ensure the best and most knowledgeable service.



Pricing Information


The pricing for most service desk outsourcing companies is unique according to the contract agreement with the business. Most vendors charge by the minute, monthly incident volume, or hours of coverage. For exact pricing, contact the company for a quote customized for your business type and service demands.


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Frequently Asked Questions

What do service desk outsourcing companies do?

Service desk outsourcing companies provide businesses with the ability to hire an outside agency or service to take care of their customer service needs (i.e. inbound customer service requests). Outsourced help desks have grown more popular, as the demand to maintain high-quality customer service at every organization size has exploded.

What are the benefits of using service desk outsourcing companies?

The biggest advantage of employing an outsourced service desk is that it frees up time for your business. This saves your employees valuable time that can be better spent on more strategic and revenue-generating activities. Outsourced help desks can also provide the business with helpful insights and analytics gained from customer interactions that could benefit them in their approach to productivity.

What are the best service desk outsourcing companies?

The top-rated service desk outsourcing companies include:

How much do service desk outsourcing companies cost?

Most service desk outsourcing companies have unique prices according to the contract agreement with the business. Interested buyers should contact service providers directly for a customized quote.