Best Service Desk Outsourcing Companies
How your business treats each customer can have a lasting impact. High-quality customer service helps ensure brand loyalty and can even help generate new customers. Providing excellent customer service is an important part of any organization. Due to the cost and drain on internal resources, many businesses turn to service desk outsourcing companies to fill their customer service needs. These companies specialize in customer service and can customize themselves to fit specific business needs. Increases...
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The vendor states enterprise organizations partner with GHDSi to significantly improve their level of IT service, maturity and percentage of tickets resolved…
Futwork helps companies to scale up their outbound calling teams without adding any fixed costs. Futwork works with customers such as Flipkart, Amazon, InMobi, Khatabook to enable outbound calling at scale.
Futwork customers pay per minute…
Mindy Support is an outsourcing partner for several Fortune 500 and GAFAM companies, and busy start-ups worldwide. The vendor boasts being one of the largest BPO service providers in Europe, with 2,000 employees in 6 offices throughout Ukraine. They build team…
Aunalytics provides managed components that aim to offer stability and security to the environments of financial institutions. Their managed services offering is powered by a data platform in order to provide data-driven IT answers and embedded security that focuses on people and…
Paris headquartered IT service company Capgemini offers service desk outsourcing. They state their Intelligent Service Center leverages data and analytics to build business intelligence and drive continuous improvement.
Overview
With overall 33 years in IT, ScienceSoft has 14-year experience in IT support, including the support of complex software.
Their help desk team speaks 7+ languages, and adheres to mature ITSM processes and ITIL principles.
By outsourcing IT help d…
CDW Amplified™ Support services deliver custom warranty, maintenance and support services that augment the customer's IT staff so they can focus on maximizing business outcomes. From extending or managing warranty and maintenance contracts to creating a unique customer help desk…
American Help Desk headquartered in Addison offers helpdesk services available for outsourcing, with a dedicated call center, offering helpdesk services including technical support and customer service.
Its offering on Offshore Intelligence Center is a niche of its kind and different from traditional BPO service. The Offshore Intelligence Center™ represents the pinnacle of the firm's commitment to providing innovative solutions in today's globalised business landscape. It is a hub where Argus Consulting leverages technology and talent to help businesses set up and operate intelligence centers offshore. These centers serve as strategic assets, enabling organisations to tap into global resources, stay agile, and make informed decision…
TeleDirect provides on-demand software solutions for the contact center industry. With an on-demand contact center, TeleDirect provides online scripting, reporting and lead delivery tools. TeleDirect helps with call script design, work flow and all the key pieces of information an…
Advanced's range of Managed IT Services are specifically designed to help customers align their IT functions to their core business requirement. These services can support everything from individual applications through to an entire infrastructure environment, across a range of platforms…
BolsterBiz offers customer support outsourcing service to help drive sales pipeline with B2B appointment setting, as well as digital marketing services that help business leaders stay organized through virtual assistant service.
ModSquad is a Customer Experience (CX) Service provider offering customer support, content moderation, trust and safety, community management, and social media services to brands arounds the globe.
Operating since 2007, ModSquad states they embrace the remote model, and steer clear of cubicles in soulless call centers. They secure their distributed team with Cubeless, the company's own patent-pending security platform. They deploy services by the hour rather than FTEs, which they describe as inefficient. T…
Everise offers enterprises CX outsourcing services that they describe as high performing, scalable, secure, agile, and boast fluency in 32 languages, to help brands to create seamless customer, product, digital, and home experiences. They operate in seven markets to enable customers…
Collegis Education is a provider of managed technology services for the higher education market headquartered in Bloomington. Their specific skills allow universities to deploy technology throughout their business processes to digitally transform friction points and compete effectively.…
Kyndryl open Digital Workplace Platform integrates uses cognitive analytics and automation to provide a modern digital workplace with advanced security capabilities. Kyndryl measures and optimizes the employee digital experience, and proactively secures and fixes things before they…
Sapta Global headquartered in Woodbridge, New Jersey offers IT professional services and technology solutions as well. Their professional are available for a range of tasks (administration, technical writing, etc.) or for product implementation (SAP, SAS, Oracle, Documentum, IBM…
HPE offers data center maintenance business support with HPE Pointnext Tech Care, a service that provides operational IT support. Designed to go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing the business to adapt more…
IT services company Wipro headquartered in Bangalore offers service desk outsourcing.
IT services company Ciber, headquartered in Greenwood Village, Colorado, offers service desk outsourcing.
Learn More About Service Desk Outsourcing Companies
What are Service Desk Outsourcing Companies?
How your business treats each customer can have a lasting impact. High-quality customer service helps ensure brand loyalty and can even help generate new customers. Providing excellent customer service is an important part of any organization.
Due to the cost and drain on internal resources, many businesses turn to service desk outsourcing companies to fill their customer service needs. These companies specialize in customer service and can customize themselves to fit specific business needs. Increases in remote working have greatly increased the demand for outsourced IT and customer service.
One large advantage of using outsourced customer service is guaranteed 24/7 availability. For most businesses, offering 24/7 availability to talk with human agents isn’t feasible.
Service Desk Outsourcing Company Features
Some of the most common features service desk outsourcing companies offer include:
24/7 desk support service
Computer Training Services
Easy and flexible to use
Email Integration
Managed Services
Problem Management
Secure Software
System Updates
Technical & Non-Technical Services
Web-based/browser access
Service Desk Outsourcing Companies Comparison
Before deciding to outsource your customer service needs, consider the following key points:
SLA: Upon being hired, the service desk outsourcing company will act as a representative of your business. Thus, it is important to note the service-level agreement (SLA) you will receive with the outsourcing company. This can impact how quickly the outsourced agents respond to your customers, what the protocol is for triaging tricky customer inquiries, how they prioritize customer requests, etc. You want to make sure the service committed by the vendor is going to live up to the standards you have in order to properly represent your business.
Location: The location of the outsourcing company can make a difference. A vendor located closer to the region of your business might understand your clientele better, or they may work better within the same time zone. For completely remote businesses that do not cater to a specific region, this factor may not make a difference. It is beneficial, however, to note the location of the vendor prior to purchasing.
Business Type: The industry you are in could play a factor in which outsourcing company to choose from. Even if the vendor claims to work with all business types, it may serve you best to choose a company that has experience within your industry to ensure the best and most knowledgeable service.
Pricing Information
The pricing for most service desk outsourcing companies is unique according to the contract agreement with the business. Most vendors charge by the minute, monthly incident volume, or hours of coverage. For exact pricing, contact the company for a quote customized for your business type and service demands.
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Frequently Asked Questions
What do service desk outsourcing companies do?
What are the benefits of using service desk outsourcing companies?
What are the best service desk outsourcing companies?
The top-rated service desk outsourcing companies include: