Paypro Workforce Management Reviews and Ratings

Rating: 9.2 out of 10

Score

9.2 out of 10

Community insights

TrustRadius Insights for Paypro Workforce Management are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Workforce One is a versatile solution that allows users to track incidents, accidents, and OSHA recordables, providing a comprehensive view of safety-related data. Users can easily generate OSHA 300 and 300A documents, streamlining compliance reporting. Additionally, Workforce One serves as a centralized resource for managing employee credentials such as driver licenses and professional certifications. This ensures that important qualifications are up-to-date and easily accessible. The software extends its functionality beyond employee management by allowing companies to track assets like cell phones, tablets, and EZPasses. With Workforce One, businesses can efficiently monitor their resources and ensure accountability. Overall, Workforce One is an invaluable tool for maintaining safety standards, managing employee information, and tracking company assets.

Paypro Workforce Management provides a comprehensive suite of tools for Human Resources, Payroll, and Time Management. With its seamless integration with the payroll system, Paypro simplifies the payroll process by handling all aspects from time entry to tax filing. Managers benefit from features such as employee time tracking, attendance management, and the ability to manage time off requests effortlessly. The platform also offers self-service capabilities for employees who can access their pay statements, W2s, benefits days, and even enroll in benefits directly through the system. Paypro's intuitive interface empowers both HR professionals and employees to easily navigate through tasks such as onboarding new hires, administering benefits, generating key reports, and tracking important metrics. Moreover, Paypro's exemplary customer service ensures that users receive prompt assistance when needed. Whether it's enhancing efficiency in time management or streamlining payroll processes across the entire organization, Paypro is a trusted solution for businesses seeking a reliable Workforce Management tool.

Reviews

18 Reviews

Easy, user-friendly software!

Rating: 9 out of 10

Incentivized

December 2, 2020

Use Cases and Deployment Scope

Paypro Workforce Management was used as our payroll company for seven years and used only by our payroll department.

Pros

Reports, building/adding to reports, and exporting to Excel was a plus
The search bar was always on the screen to search any employee--very accessible
Viewing employee information and pay history was very accessible and can be customized
Entering payroll was very user friendly, easy, and had warnings--different reports to view before sending

Cons

Before we stopped using Paypro Workforce Management, they changed the view/setup on the site. The way it was before seemed easier to navigate

Likelihood to Recommend

Paypro Workforce Management has been great in customer service, especially getting someone on the phone (as opposed to other companies where you send an email and wait for a response or getting passed around on the phone).

Verified User

Employee in Finance and Accounting (501-1000 employees)

Vetted Review

7 years of experience

Great for Custom Reports but not User Friendly

Rating: 7 out of 10

Incentivized

December 2, 2020

Use Cases and Deployment Scope

Paypro Workforce Management is used as our HR and payroll system across the entire organization. The system is our only HR admin system and all information is electronically stored here.

Pros

Reports
Phone app for employees and admins
Employee portal

Cons

Complicated onboarding
Workflows are complicated
Ease of use

Likelihood to Recommend

Paypro Workforce Management has custom report building that is easy to use and manipulate for data you need to pull. The onboarding system is overly complicated and not user friendly. Workflows are overly complicated and a workflow for PAFs is non-existent, causing our company to have to use paper PAF forms.

Verified User

Executive in Human Resources (501-1000 employees)

Vetted Review

3 years of experience

solid payroll processing and support

Rating: 8 out of 10

Incentivized

November 8, 2020

Use Cases and Deployment Scope

We use Paypro Workforce Management across [the] entire organization.

Pros

Good customer service.
Comprehensive product.
Flexible options for different payroll needs.

Cons

Some features are hidden deep in menus.
Sometimes changes are made to the screen view and you don't know about it.

Likelihood to Recommend

Good for multi-EIN corporations.

Ann Marie Spinney

Human Resource Manager in Human Resources at The Outdoor Group LLC (51-200 employees)

Vetted Review

2 years of experience

PayPro has been a game changer

Rating: 8 out of 10

Incentivized

November 6, 2020

Use Cases and Deployment Scope

We started using Paypro primarily for payroll. We have challenges with being a small company but having employees in many states. PayPro has helped us with payroll taxes in both new states and when we no longer have employees in a given state. Last year we expanded our services with PayPro to include the HR services. We now onboard new employees in PayPro Workforce. Our employees are able to enroll in benefits and annual enrollment right through PayPro which flows directly into payroll.

Pros

Payroll Taxes
Payroll General Ledger Support
Reporting

Cons

Ability for administrators to run more reports without needing to go through PayPro
Admin functionality can be difficult and not intuitive - ex. setting up 401K
Their system is missing some basic checks such as not allowing 401K deductions to exceed the IRS guidelines. There should be more IRS guidelines built into their systems that flag any discrepancies that aren't unique to the individual client.
When an employee moves, it needs to automate their taxes and flag a need for new forms (if needed). We had issues with employees updating their address and the taxes not updating. Apparently this is not automatic and there isn't a flag. Also they don't have a report to audit if everyone is receiving their correct taxes based on location.
HR onboarding needs to be more user friendly and intuitive.

Likelihood to Recommend

Paypro is responsive to any issues. Their tax department and General Ledger support are outstanding. They need to continue to build their platform to make it more intuitive and user friendly. We moved from a very large payroll company and love that PayPro is smaller and responsive.

Verified User

Employee in Finance and Accounting (51-200 employees)

Vetted Review

2 years of experience

Content. Worth the money.

Rating: 9 out of 10

Incentivized

November 4, 2020

Use Cases and Deployment Scope

We use Paypro Workforce Management in payroll and time clock [for] all employees. It is being used by the whole organization. All manager[s] can see the in and out of employees, can manage their request, [and] can see the benefits days they are entitle[d to]. All employees, if able, can see and look at their benefits days.

Time and attendance help monitor employees time in the bldg. Payroll help[s] me process their pay check, help create all needed report[s] in regards to each employees pay [and] personal information. Easy to produce report like the EEO and many more report that save me time in creating.

Pros

Managing the clock of employees.
Processing the reports, specifically for union Local 6 report on a monthly basis.
Positive pay can be downloaded quickly.
Easy access to all employees info.
Employees request for their updates on their benefits.
Customer representative - Shirley Corcoran.
Creating any report needed by higher management executive.

Cons

Paypro's department that handles unemployment - communication, reporting needed to be improved.

Likelihood to Recommend

We have tried other product like paychex but come back to Paypro Workforce Management - [it] is better in every aspect that the company need like payroll & time and attendance.

It's easy to work, learn and manage the workforce. Every manager uses it well. We run a simple straight-forward payroll, a little complicated rules in time and attendance, and Workforce suit well in all aspect. And most important, they charge less than the other company.

Verified User

Administrator (51-200 employees)

Vetted Review

3 years of experience

Excellent product, highly recommended

Rating: 9 out of 10

Incentivized

October 24, 2020

Use Cases and Deployment Scope

Occupational Training Center uses Paypro Workforce Management for Human Resources, Payroll, and Time Management. We also have our payroll uploaded directly to our General Ledger. Workforce Management has been an excellent product for our company to use. We have a very complex payroll and GL Paypro has been able to meet all of our needs over the years.

We have always had excellent customer service--they will work with you until a problem is resolved. I highly recommend this product!

Pros

Customer service
General ledger upload
All of the payroll functionalities

Cons

At times I am not able to get everything I need in one report

Likelihood to Recommend

We have a very complex payroll and general ledger, but Paypro has gone above and beyond to meet our needs.

Colleen Witten

Controller in Finance and Accounting at OTC of Burlington County (501-1000 employees)

Vetted Review

4 years of experience

Paypro is a payroll managers dream!

Rating: 9 out of 10

Incentivized

September 24, 2020

Use Cases and Deployment Scope

We use Paypro for our payroll as well as our medical/dental. We use the system across the entire organization. The associates at Paypro make the payroll process a pleasure.

Pros

Customer service is exceptional
The flow of the software is flawless
Payroll and benefits in the same package

Cons

Kronos changed and many of the options for use were moved around. Have to learn to navigate the new platform.

Likelihood to Recommend

Paypro made payroll so much easier. We were using a different company when I started doing the payroll and it used to take me over an hour or more to process. With Paypro - it takes me 20 minutes. There are times when it might take a bit longer if it is a week with many changes. Paypro is a pleasure from hiring to terminating.

Debra Hughes

accounting/payroll in Finance and Accounting at BULBTRONICS INC (11-50 employees)

Vetted Review

3 years of experience

Paypro Workforce Management will definitely help you improve your business.

Rating: 10 out of 10

Incentivized

December 31, 2019

Use Cases and Deployment Scope

Our entire company uses Workforce One to manage our payroll and HR. We track incidents and accidents with it, including OSHA recordables, and we use it for OSHA 300 and 300A documents. We track employee credentials, such as driver licenses and professional certifications, and we also track company assets, such as cell phones, tablets, and EZPasses. Workforce One is our resource for all employee information, including a reference for various labor reports when we need to report labor-related information to other parties.

Pros

Setting up new employees is very easy and only takes a couple of minutes.
We have union and non-union employees, and we have both salaried and hourly employees. Workforce One lets us set up rules based on the union CBA, our office holiday schedule, etc., so we don't have to make many adjustments to timesheets when we have situations that deviate from the norm. The rules kick in and handle the situation for us.

Cons

Given that Workforce One is a very complicated system, I believe that Paypro did a very good job making it customizable, where possible, and with simplifying each process. The on-boarding was very thorough and we were even provided with step-by-step direction, complete with screenshots. I can't think of anything specific where I am unhappy with the functionality.

Likelihood to Recommend

Workforce has helped us to better track injuries (including OSHA data and Workers Comp situations), motor vehicle accidents, and other disciplinary incidents. For us, keeping track of these situations pre-Workforce was done using paper/folders, and sometimes creating individual folders to store documents on someone's computer. This system has helped us take better control of several HR-related issues that used to be very cumbersome to handle.

Jack Harder

General Manager in Sales at Harder Services, Inc. (51-200 employees)

Vetted Review

4 years of experience

Good software and an even better partner

Rating: 10 out of 10

December 19, 2019

Use Cases and Deployment Scope

Paypro deployed the software platform that runs our payroll from when we were a startup through present day. The entire organization utilizes it and they were able to customize it to run efficiently despite the fact that our organization has a lot of abnormal pay cycles and pay rates depending on numerous variables associated with each different project.

Pros

Custom payroll adjustments that made sense for the way our industry works.
Excellent support team especially during implementation.

Cons

Software has a lot of extra features we don’t use much, but they do a good job setting up and implementing the ones we use a lot.

Likelihood to Recommend

<div>Paypro is great for any business looking to bring on a partner to help customize and fully integrate how your organization utilizes its payroll/HR software efficiently.</div><div>

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Verified User

C-Level Executive in Finance and Accounting (1-10 employees)

Vetted Review

7 years of experience

Seamless Workforce Management Services, Smart and Friendly Team

Rating: 10 out of 10

December 13, 2019

Use Cases and Deployment Scope

Paypro is being used across the entire organization as our Workforce Management solution on top of our payroll system. Previously, we had to manually manage all of this information across the entire team, and even as a small team we found it to be incredibly difficult to keep up with everything. Paypro came in and provided a high-level of service, taking a lot of the guesswork out of the equation, and walked us through everything in layman's terms. Since then, it has been much smoother and we have an efficient process to follow.

Pros

Service - hands down, their team makes a massive difference across the board.
Benefits management. With Paypro, this is one less thing to worry about for us, and our team benefits greatly as it helps us attract/retain talent.

Cons

I think overall it took me a bit of time to full understand their breadth of their solution, so simplifying parts of the implementation process (but, it's tough, since they do quite a bit)

Likelihood to Recommend

I think it fits well for both small businesses and mid-sized companies from what I can tell. However, it appears they have a healthy mix of clients regardless of size.

Verified User

C-Level Executive in Professional Services (1-10 employees)

Vetted Review

1 year of experience