Item: Paypro Workforce Management
Rating: 8
Author: Ann Marie Spinney

Use Cases and Deployment Scope

We use Paypro Workforce Management across [the] entire organization.

Pros and Cons

Good customer service.
Comprehensive product.
Flexible options for different payroll needs.

Some features are hidden deep in menus.
Sometimes changes are made to the screen view and you don't know about it.

Return on Investment

Time and attendance allows for accurate payment of hours worked.
Adding attestation questions to clock in saves time for COVID screening.
Ease of pulling info out of Paypro Workforce Management for essential labor reporting for manufacturing job costing.

Support Rating

Most answers received in a timely manner. Glad to have a single contact for most questions. Also they have specialist[s] for tax dept, T&A and benefits.

Alternatives Considered

Heartland Payroll

Better customer service.
Better understanding of my corporate environment.
More knowledgeable staff.

Key Insights

Do you think Paypro Workforce Management delivers good value for the price?

Yes

Are you happy with Paypro Workforce Management's feature set?

Yes

Did Paypro Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paypro Workforce Management go as expected?

Yes

Would you buy Paypro Workforce Management again?

Yes

Usability

Is easy to use for payroll professionals.

Likelihood to Recommend

Good for multi-EIN corporations.

solid payroll processing and support

Overall Satisfaction with Paypro Workforce Management