PayPro has been a game changer
November 06, 2020

PayPro has been a game changer

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paypro Workforce Management

We started using Paypro primarily for payroll. We have challenges with being a small company but having employees in many states. PayPro has helped us with payroll taxes in both new states and when we no longer have employees in a given state. Last year we expanded our services with PayPro to include the HR services. We now onboard new employees in PayPro Workforce. Our employees are able to enroll in benefits and annual enrollment right through PayPro which flows directly into payroll.
  • Payroll Taxes
  • Payroll General Ledger Support
  • Reporting
  • Ability for administrators to run more reports without needing to go through PayPro
  • Admin functionality can be difficult and not intuitive - ex. setting up 401K
  • Their system is missing some basic checks such as not allowing 401K deductions to exceed the IRS guidelines. There should be more IRS guidelines built into their systems that flag any discrepancies that aren't unique to the individual client.
  • When an employee moves, it needs to automate their taxes and flag a need for new forms (if needed). We had issues with employees updating their address and the taxes not updating. Apparently this is not automatic and there isn't a flag. Also they don't have a report to audit if everyone is receiving their correct taxes based on location.
  • HR onboarding needs to be more user friendly and intuitive.
  • They have been very helpful in helping us set up employees in states where we haven't had employees before
  • It has been a huge time save that employees can enroll in benefits in Workforce and it will flow directly into payroll.
Sometimes response time can be a little lagging. I feel that they are sometimes a little thin on people and don't have the manpower to respond quickly.
We used to use PayChex which we were not satisfied with and did not meet our needs.

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Again, it needs to work to make it more intuitive and user-friendly. There is a lot of functionality and it is just a matter of learning all that it can do and how to do it.
Paypro is responsive to any issues. Their tax department and General Ledger support are outstanding. They need to continue to build their platform to make it more intuitive and user friendly. We moved from a very large payroll company and love that PayPro is smaller and responsive.