PayPro has been a game changer
November 06, 2020
PayPro has been a game changer

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paypro Workforce Management
We started using Paypro primarily for payroll. We have challenges with being a small company but having employees in many states. PayPro has helped us with payroll taxes in both new states and when we no longer have employees in a given state. Last year we expanded our services with PayPro to include the HR services. We now onboard new employees in PayPro Workforce. Our employees are able to enroll in benefits and annual enrollment right through PayPro which flows directly into payroll.
Pros
- Payroll Taxes
- Payroll General Ledger Support
- Reporting
Cons
- Ability for administrators to run more reports without needing to go through PayPro
- Admin functionality can be difficult and not intuitive - ex. setting up 401K
- Their system is missing some basic checks such as not allowing 401K deductions to exceed the IRS guidelines. There should be more IRS guidelines built into their systems that flag any discrepancies that aren't unique to the individual client.
- When an employee moves, it needs to automate their taxes and flag a need for new forms (if needed). We had issues with employees updating their address and the taxes not updating. Apparently this is not automatic and there isn't a flag. Also they don't have a report to audit if everyone is receiving their correct taxes based on location.
- HR onboarding needs to be more user friendly and intuitive.
- They have been very helpful in helping us set up employees in states where we haven't had employees before
- It has been a huge time save that employees can enroll in benefits in Workforce and it will flow directly into payroll.
We used to use PayChex which we were not satisfied with and did not meet our needs.
Do you think Paypro Workforce Management delivers good value for the price?
Yes
Are you happy with Paypro Workforce Management's feature set?
Yes
Did Paypro Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Paypro Workforce Management go as expected?
No
Would you buy Paypro Workforce Management again?
Yes
Comments
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