Item: Paypro Workforce Management
Rating: 9
Author: Debra Hughes

Overall Satisfaction with Paypro Workforce Management

Use Cases and Deployment Scope

We use Paypro for our payroll as well as our medical/dental. We use the system across the entire organization. The associates at Paypro make the payroll process a pleasure.

Pros and Cons

Pros

Customer service is exceptional
The flow of the software is flawless
Payroll and benefits in the same package

Cons

Kronos changed and many of the options for use were moved around. Have to learn to navigate the new platform.

Return on Investment

Paypro has sped up the payroll process for us - giving us more time to focus on other things on payroll day.
Paypro resolves issues swiftly and efficiently.

I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.

Alternatives Considered

ADP Workforce Now

Payroll was a horror with ADP. There was never a smooth processing of data. It was almost impossible to get a rep on the phone and when I did - it took no less than an hour (or more) to get the issue resolved. Paypro is a smooth process from beginning to end. If I have a problem I send an email or call a member from out dedicated team and the issue is taken care of quickly.

Likelihood to Recommend

Paypro made payroll so much easier. We were using a different company when I started doing the payroll and it used to take me over an hour or more to process. With Paypro - it takes me 20 minutes. There are times when it might take a bit longer if it is a week with many changes. Paypro is a pleasure from hiring to terminating.

Comments

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Paypro is a payroll managers dream!