Paypro is a payroll managers dream!
September 24, 2020

Paypro is a payroll managers dream!

Debra Hughes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paypro Workforce Management

We use Paypro for our payroll as well as our medical/dental. We use the system across the entire organization. The associates at Paypro make the payroll process a pleasure.
  • Customer service is exceptional
  • The flow of the software is flawless
  • Payroll and benefits in the same package
  • Kronos changed and many of the options for use were moved around. Have to learn to navigate the new platform.
  • Paypro has sped up the payroll process for us - giving us more time to focus on other things on payroll day.
  • Paypro resolves issues swiftly and efficiently.
I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.
Payroll was a horror with ADP. There was never a smooth processing of data. It was almost impossible to get a rep on the phone and when I did - it took no less than an hour (or more) to get the issue resolved. Paypro is a smooth process from beginning to end. If I have a problem I send an email or call a member from out dedicated team and the issue is taken care of quickly.
Paypro made payroll so much easier. We were using a different company when I started doing the payroll and it used to take me over an hour or more to process. With Paypro - it takes me 20 minutes. There are times when it might take a bit longer if it is a week with many changes. Paypro is a pleasure from hiring to terminating.