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Perkville provides businesses with a solution to increase customer loyalty and retention by offering incentives and rewards for various …
Overview
What is Perkville?
Perkville is a customer loyalty program in the health and fitness, retail, spa and salon space from the company of the same name in Oakland. Through readymade integrations with POS systems and extensive API integrations, Perkville automatically rewards customers for…
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What is Perkville?
Perkville is a customer loyalty program in the health and fitness, retail, spa and salon space from the company of the same name in Oakland. Through readymade integrations with POS systems and extensive API integrations, Perkville automatically rewards customers for checking in, driving referrals,…
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What is Perkville?
Perkville Video
Visit https://youtu.be/SS34lQ-8p5s to watch Perkville video.
Perkville Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Perkville provides businesses with a solution to increase customer loyalty and retention by offering incentives and rewards for various activities. Users have found the software instrumental in generating new business and increasing customer engagement by automating the tracking of customer loyalty, referrals, and check-ins. With Perkville, businesses can easily create promotions, offer special sales to their loyal customers, and create a positive experience for customers by offering rewards to incentivize desired behaviors.
The software has helped businesses retain customers by keeping them engaged with various activities such as visiting the gym, posting on social media, purchasing personal training sessions, and referring friends. This positive reinforcement has resulted in an increased motivation for customers to continue using the business's services - leading to better retention rate among members. The ease of automation that Perkville offers has also been instrumental in increasing efficiency and reducing manual tracking efforts for users.
Perkville's loyalty program has helped businesses differentiate themselves from competitors by offering reward incentives for purchases made at their stores. It has enhanced brand loyalty among customers with exclusive rewards like discounts on next purchase or a free gift with purchase increasing customer satisfaction. In addition, the software has enabled businesses to get more insights into customer behavior and effectively target them with promotions based on collected data. Overall, Perkville has proven itself as an effective tool for customer engagement and retention, helping businesses create a positive brand image while building long-term relationships with their customers.
User-friendly software: Users have reported that Perkville is user-friendly for both sales associates and customers, with a wide variety of reward options that are easy to customize. Many reviewers have appreciated the ease in setting up the software and the quick and responsive customer support team.
Highly effective referral tracking feature: The referral tracking feature of Perkville has been highly effective in building a lead funnel and awarding points automatically. Several users have praised this feature as it incentivizes members to refer their family and friends, increasing customer retention rates.
Versatile integration with other software: The software's versatility in integrating with other platforms such as Mindbody and Tek has made it easy to set up, use, and customize point structures and redemption options. This has helped gym owners reward certain behaviors depending on the time of year, making it an excellent retention tool that incentivizes members for things they are already doing.
Slow customer support: Users have reported that customer support has been slow to respond to their inquiries. This has left some feeling frustrated and unsupported.
Difficulty with syncing accounts: Some users have experienced difficulty with syncing accounts and logging in. This has caused issues for those trying to redeem rewards or earn points.
Confusing navigation for rewards redemption: The navigation for rewards redemption can be confusing for some users, causing frustration and a lack of engagement with the program.
Users highly recommend Perkville for small businesses looking to create a reward system for their customers. They praise the platform as a great solution and emphasize its effectiveness in implementing a rewards program. Many users also suggest Perkville as a valuable resource for other companies, highlighting its ability to enhance customer loyalty and engagement.
Furthermore, reviewers recommend partnering with Solutions One Partners alongside Perkville. They consider this combination to be beneficial, as Solutions One Partners provides additional support and expertise in implementing and maximizing the benefits of Perkville.
Users commend the customer support and leadership team at Perkville, considering them strategic partners in their business. They appreciate the assistance provided by the support team and express satisfaction with the leadership's guidance. This positive experience contributes to users' confidence in using Perkville as a long-term solution.
Overall, users strongly advise taking immediate action and setting up Perkville without delay. They emphasize the timeliness of implementation, suggesting that businesses should not wait to leverage the benefits offered by Perkville's reward system.