Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
For the latest information on pricing, visit https://www.playvox.com/pricing
The following is a quick overview of editions offered by other software in similar categories
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand…
JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global…
automatically generated while it shows up its end-user results. We can buy with High price products if we are satisfied with their features and performance. Prior Experience
control, whether by employees, supervisors, or quality monitors who are in charge of watching employees and determining whether or not they have solved the
maintaining, and regulating agents' performance. This tool provides great value in terms of coaching and feedback from our agents and it is very user-friendly
maintaining, and regulating agents' performance. This tool provides great value in terms of coaching and feedback of our agents and it is very user-friendly
Interactions Deliver Feedback, Coaching And Training Understanding the Company Values and Mission … unified solutions that seamlessly exchange information and deliver incremental value beyond the sum of the parts Playvox and Dial pad have integrated their industry-
resent me because I am a small company, but it started big and the investment prices in it are few, but its profit is very big and it works to improve the quality
someone for immediate follow-up and discount the original service to show you value the customer’s time People already dread waiting for service providers to
which that prevent us to make it again it depends on our work to have extra charges
User management is fairly simple in comparison to other tools. It is a cost-effective platform for all the audit needs.
return on Investment and cost category. Comparing with these tools, Playvox is the best return on investment and is affordable for startups and intermediate
Cost. Quality of training. Quality evaluation.
Rapid agent development. Expensive.
Sometimes, when I try to see the rewards, the page stops charging and stays in a loop.
the other tools on the market, Playvox excelled from the others due to the price and ease of implementation.
supervisors to fill and check scorecards grows and the process becomes more expensive. We could not connect Playvox usage with the increase or decrease of agents'
yet to identify a scenario where Playvox has not provided some level of value within the customer service industry. From calibrations to coaching and development
