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The benefits of Playvox
September 09, 2021

The benefits of Playvox

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is mainly used by the CX department (CX stands for Customer Experience). It's basically a knowledge base for the whole sector, in which we can consult helpful information for our job. Besides this, we also use it to review our work and control our quality on answering the client's demands.
  • Compiling information.
  • Smooth navigation.
  • Manage quality evaluations.
  • The community area.
  • The notifications.
  • The profile area.
  • Return on investment.
  • Efficiency.
  • Quickness.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

The platform as a work tool is very useful. It really helps the team to develop great work. Playvox gives a lot of independence to the employees because we no longer have to consult our superior in order to find a guideline about how to act or make a decision.