Support and Onboarding is very poor
January 06, 2022

Support and Onboarding is very poor

George Plummer | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

The website promotes a free trial and other sites (TrustRadius) have a link to a free trial. On signing up I was taken to a blank page. I gave all my details and went to a blank page. I repeated and still a blank page. I was then sent an email asking for some questions which I answered and replied to. On the meeting invite there were no meeting details, the location was blank. At the time of the meeting no phone call. I then emailed and was given a phone number to call. The agent then asked me to reply to his email about the questions (which I had already done). I then asked for a free trial which he said he would not do. Basically, you can not get a free trial as advertised. I am not using Klaus.
  • Good reviews
  • Onboarding
  • Support
Klaus offers a free trial as advertised and is very easy to setup

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?


Did implementation of Playvox go as expected?


Would you buy Playvox again?


Can not get a free trial. [In my opinion,] Support is rude.

Playvox Support

Support and onboarding is terrible. Signup process does not work They offer a free trial but do not have one. They organise and introduction call, provide no details to join the call.
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Could not even get a free trial or introduction call.