Overall Satisfaction with Playvox
The website promotes a free trial and other sites (TrustRadius) have a link to a free trial. On signing up I was taken to a blank page. I gave all my details and went to a blank page. I repeated and still a blank page. I was then sent an email asking for some questions which I answered and replied to. On the meeting invite there were no meeting details, the location was blank. At the time of the meeting no phone call. I then emailed and was given a phone number to call. The agent then asked me to reply to his email about the questions (which I had already done). I then asked for a free trial which he said he would not do. Basically, you can not get a free trial as advertised. I am not using Klaus.
Klaus offers a free trial as advertised and is very easy to setup
Do you think Playvox delivers good value for the price?
Are you happy with Playvox's feature set?
Did Playvox live up to sales and marketing promises?
Did implementation of Playvox go as expected?
Would you buy Playvox again?
Can not get a free trial. [In my opinion,] Support is rude.
Support and onboarding is terrible. Signup process does not work They offer a free trial but do not have one. They organise and introduction call, provide no details to join the call.
Problems left unsolved
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Could not even get a free trial or introduction call.