Support and Onboarding is very poor
Overall Satisfaction with Playvox
The website promotes a free trial and other sites (TrustRadius) have a link to a free trial. On signing up I was taken to a blank page. I gave all my details and went to a blank page. I repeated and still a blank page. I was then sent an email asking for some questions which I answered and replied to. On the meeting invite there were no meeting details, the location was blank. At the time of the meeting no phone call. I then emailed and was given a phone number to call. The agent then asked me to reply to his email about the questions (which I had already done). I then asked for a free trial which he said he would not do. Basically, you can not get a free trial as advertised. I am not using Klaus.
Pros
- Good reviews
Cons
- Onboarding
- Support
Klaus offers a free trial as advertised and is very easy to setup
Do you think Playvox delivers good value for the price?
Not sure
Are you happy with Playvox's feature set?
No
Did Playvox live up to sales and marketing promises?
No
Did implementation of Playvox go as expected?
No
Would you buy Playvox again?
No
Playvox Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Could not even get a free trial or introduction call.
Comments
Please log in to join the conversation