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Affordable and best for the companies...
September 10, 2021

Affordable and best for the companies...

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is used by the organization as a key tool for measuring, coaching, and mentoring team members. It was used by the Customer Service Department and addresses the quality of the tickets, statistics, and peer mentoring, coaching sessions.
  • Coaching sessions regarding the new topics to the team members and leads. We have a different set of processes according to business needs. So Playvox will give a better view of understanding and the quiz on every topic.
  • Before the arrival of Playvox, the team members' statistics and rankings will be hard to view in excel, but the tool will help us to view the statistics and rankings of each parameter.
  • While evaluating the responses, each and every parameter was included in the evaluation process. So it would be helpful in reviewing the ticket.
  • The user experience could be much better and innovative.
  • Regarding the recognition badges, there was no description. The badges can be much more motivating rather than the old stuff.
  • If we have raised a dispute and submitted it, but if it was accidental or realized that no need to raise it. So if there is any delete or undo button, then it could be helpful.
  • Playvox has made the business objectives much easier to achieve.
  • Achieving goal consistency.
  • Expenditures and investments that will increase long-term profitability of a business unit.
  • Talkdesk and NICE CXone (formerly NICE inContact)
Playvox beats them in the return on Investment and cost category. Comparing with these tools, Playvox is the best return on investment and is affordable for startups and intermediate firms, with flexibility, fast support regarding queries and errors. Also, Playvox is much has a lot of features that a firm can use to run the team consistently.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Jira Service Management (Jira Service Desk), Slack, HubSpot Marketing Hub
It was suitable for coaching sessions and e-learning. While doing audits, the quality team will find out some misses. So the coaching session will be more helpful and if we don't feel it was right then we can raise a dispute from our end. No need to use different platforms for communication regarding the coaching session.

According to the business requirements, the new process will be implemented and, it would be easy to learn while having a structured format in one place.