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Trio 8800 great for audio, and works well with Logitech SmartDock
January 29, 2018

Trio 8800 great for audio, and works well with Logitech SmartDock

Andy Saleen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

8800

Overall Satisfaction with Polycom Trio

We have 3 Polycom Trio 8800s deployed in our 3 conference rooms which connect to Skype for Business online cloud PBX. The Trio devices serve as the main mic and speakerphone for our conference rooms and allow our organization to have crystal clear audio communications, enabling better communication and group collaboration.
  • The mic has excellent range and noise canceling , which is really important for conference rooms.
  • The speaker is loud enough for a large room and has great quality.
  • The trio is very versatile. We originally deployed them as part of the RealPresence Trio which paired with the Visual+ device over POE. After Skype Room Systems came out, we purchased 3 Logitech SmartDocks and now run the Trio's in Skype USB optimized mode as the Smartdock's mic/speaker.
  • It was frustrating to not be able to share a user's desktop in a Skype for Business meeting using the People+Content.
  • From a design perspective, I don't like how the USB port is on the side. Now that we're running in Skype USB optimized mode, we are unable to hide the USB that connects to the SmartDock.
  • I wish that it had a secondary option in addition to POE to provide power to the unit. Running one powered usb cable from the Smartdock to the trio would be ideal.
  • The Trios really have been tanks and continue to meet our audio conferencing needs. Having our entire phone system running through Skype for Business, including our conference rooms simplifies things for both IT and our end users.
It is excellent as a standalone conference phone for small to medium-sized rooms. In larger conference rooms with more people (12+), the speaker and mic work surprisingly well but it picks up every little sound made by the attendees, and the more attendees the more distracting it can be for the people on the other end of the call. We purchased the extender mics, more to extend the mute button around the table than for the extra mics, but the cords are so short, they are almost pointless.

The Trio works really well in a Skype Optimized USB mode, even with the Logitech SmartDock.