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PrimeRx has been highly useful for pharmacies to manage their day-to-day tasks, effectively track inventory movement and filing …
Overview
What is PrimeRx?
PrimeRx is the signature pharmacy management system developed by Micro Merchant Systems. The software offers functionality that automates and manages all core pharmacy processes. This includes “fill to bill” capabilities that facilitate every step in the dispensing process – prescription…
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What is PrimeRx?
PrimeRx is the signature pharmacy management system developed by Micro Merchant Systems. The software offers functionality that automates and manages all core pharmacy processes. This includes “fill to bill” capabilities that facilitate every step in the dispensing process – prescription intake and…
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What is PrimeRx?
PrimeRx is the signature pharmacy management system developed by Micro Merchant Systems. The software offers functionality that automates and manages all core pharmacy processes. This includes “fill to bill” capabilities that facilitate every step in the dispensing process – prescription intake and processing, dispensing and labeling, inventory management, patient records, billing, and automatic claims transmission.
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PrimeRx Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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PrimeRx has been highly useful for pharmacies to manage their day-to-day tasks, effectively track inventory movement and filing prescriptions online. The software has helped users to eliminate manual data entry and has made workflows faster and more efficient.
The automated refill feature has been a game-changer for businesses as it takes only one minute to prepare any prescription. The software's customization options generate follow-up reports to ensure patients are contacted about their medication deliveries, improving engagement among patients. PrimeRx has made prescription processing easy in a timely fashion, with e-scripts coming in easily and accurately.
Users have found that the software helps them keep track of previous prices paid for medications, which is beneficial to both patients and techs. The synchronized PrimeRx and Prime Pos system is a great addition that helps track insurance payments, patient profiles, and drug interactions while eliminating the need to search for customers in the POS.
PrimeRx has helped decrease payroll and increase productivity while being easy to deploy in the IT environment. This automation has helped pharmacies keep up with technology without disturbing compliance. The software's delivery integration tools have had some unique problems that users have had to solve; overall, user experiences with PrimeRx have been positive, with many tools available to benefit both patients and pharmacies.
User-friendly Interface: Many users have praised PrimeRx for its user-friendly interface. They find it easy to navigate and teach to new staff members, making the software useful for startup pharmacies. Some reviewers appreciate the shortcuts within the system that allow them to do things like discontinue prescriptions from a mouse right-click.
Excellent Customer Support: Several reviewers have noted that customer support is one of the best features of PrimeRX. The support team is responsive and able to resolve issues quickly. Additionally, some users are impressed with how innovative the developers are in adding new features and functionality when requested.
Useful Workflow Management Tools: A number of reviewers have found PrimeRx's workflow management tools helpful in managing prescription workflows. Users appreciate having access to features such as Queues and live workflow panels on the left side of the screen that make sorting prescriptions easier. Some also note that they appreciate being able to work with the support team to create custom reports if needed.
Technical Issues: Some reviewers have experienced technical issues when the software is used on busy days. These issues include screens not loading or glitches that require the application to be restarted, leading to a loss of work and halting pharmacy operations until resolved by technical support.
Learning Curve: Some users have found it challenging to navigate through the options and tailor them according to state-specific needs, making integration time-consuming.
UI/UX Design: Reviewers have criticized PrimeRx's outdated UI/UX design as needing an upgrade. They claim that workflow, clinical approach, and SMS messages need improvements. Additionally, some users have reported errors in the POS system and inaccurate information in SMS messages about Rx profit.
Users have made several recommendations based on their experiences with Prime Rx. The most common recommendations are as follows:
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Proper Training: Users suggest that all staff members undergo thorough training to fully understand the features and functions of Prime Rx. They believe that some features can be confusing, especially for new users or those with low volume pharmacies. By receiving proper training, staff members can effectively navigate the system and take full advantage of its capabilities.
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More Training Options: While some users found Prime Rx easy to navigate and use even without training, they recommend having more training options available. Users appreciate the software's user-friendly interface but would like additional training opportunities to learn about the software's advanced features.
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Customer Support: Many users appreciate the great and quick customer support offered by Prime Rx. They find the customer support team responsive and helpful whenever they encounter any issues or have questions about the software. This recommendation highlights the importance of reliable support in ensuring a smooth experience for users.
Overall, these recommendations emphasize the significance of training, both initial and ongoing, to optimize the use of Prime Rx. Users value customer support as it helps them overcome any challenges they may face while using the software.