ProcessMaker serves as a comprehensive platform for business process automation and management, with 60% of reviewers leveraging it to streamline operations and create automated workflows using its BPMN modeler. Organizations also utilize the platform for application development, with 40% migrating existing applications or building new solutions like document and vendor contract management to reduce costs. Its capabilities extend to reporting and monitoring, allowing for real-time trend identification and delivery of critical business insights. The platform demonstrates particular strength in its integration capabilities, with 60% of reviewers noting its effectiveness in connecting with third-party applications and managing diverse software landscapes. ProcessMaker also excels in process development and execution, praised by 60% of reviewers for its efficiency in managing libraries and executing scripts. These operational efficiencies contribute to significant cost reductions and enhanced productivity, with 40% of reviewers detailing financial benefits and improved workflow management. Reviewers generally report positive experiences with ProcessMaker's support and services. The responsiveness of the support team is a notable highlight, commended by 60% of reviewers for providing quick and helpful assistance. Additionally, 40% of reviewers appreciate the comprehensive self-help documentation, including knowledge bases and tutorials, which foster user autonomy. While support is highly effective for immediate issues, one reviewer noted a perceived lack of emphasis on upskilling users for long-term self-sufficiency. This suggests an area where ProcessMaker could further enhance its value proposition by empowering users beyond reactive problem-solving. Overall, ProcessMaker offers a robust solution for organizations seeking to automate processes, develop applications, and achieve tangible cost savings through operational optimization.

Pros

Effective integration with third-party applications
Efficient process development and execution, including script and library management
Significant cost reduction and operational efficiency gains
Responsive and helpful customer support
Comprehensive self-help documentation and resources

Cons

Perceived lack of emphasis on user upskilling for self-sufficiency

What positive or negative impact (i.e. Return on Investment or ROI) has ProcessMaker had on your overall business objectives?

From 5 reviews

Summary

ProcessMaker has demonstrated a positive impact on business objectives, primarily through enabling cost reductions and enhancing operational efficiency. Reviewers frequently highlighted the platform's ability to generate significant cost savings, with 2 of 5 reviewers explicitly detailing financial benefits derived from migrating existing processes or systems to ProcessMaker. This financial advantage is often coupled with improvements in workflow management and task automation. The platform's capacity to streamline operations and automate routine tasks was also noted by 2 of 5 reviewers, suggesting a direct correlation between its implementation and increased productivity. These benefits collectively contribute to a favorable return on investment by optimizing resource allocation and accelerating business processes. The consistency of these positive observations, even within a small sample of 5 reviews, indicates that ProcessMaker effectively addresses key operational challenges, leading to tangible improvements in an organization's overall business performance.

Related topics

Cost Savings Efficiency and Automation

Top Quotes

Cost Savings

“15 applications have currently been moved to ProcessMaker, which is a cost saving for us”

Efficiency and Automation

“Increased efficiency with workflows”

ProcessMaker is committed to delivering exceptional support and services to help customers succeed. How has your experience with ProcessMaker’s support and services been?

From 5 reviews

Summary

Reviewers generally report positive experiences with ProcessMaker's support and services, particularly highlighting responsiveness and the availability of self-help resources. A significant majority of reviewers, 3 out of 5, commend the responsiveness of the support team, noting quick and helpful assistance for critical issues. This indicates a strong operational performance in addressing immediate user needs. Furthermore, 2 of 5 reviewers appreciate the comprehensive self-help documentation and resources provided. These include a well-maintained knowledge base, product certifications, and educational tutorials, which contribute to user autonomy and understanding. While support responsiveness is highly praised, one reviewer mentioned a perceived lack of emphasis on upskilling users for self-sufficiency, suggesting a potential area for enhancing the long-term value of support interactions beyond immediate problem resolution. Overall, the evidence points to a service framework that is effective in both reactive problem-solving and proactive resource provision.

Top Quotes

Support Responsiveness

“What stands out here is how responsive support is. Help is quick and friendly.”

Self-Help Resources

“These services include a well documented and updated knowledgebase, certifications are available on products to help display administrative knowledge as well as excellent tutorials that are available.”

Describe how you use ProcessMaker in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 5 reviews

Summary

ProcessMaker is primarily utilized by organizations for comprehensive business process automation and management, with three of five reviewers highlighting its role in streamlining operations. Reviewers leverage the platform to create forms, manage processes, and automate workflows using its Business Process Model and Notation (BPMN) modeler. Beyond core process management, two of five reviewers report using ProcessMaker for application development, migrating existing applications to the platform to reduce costs and build new solutions like document management and vendor contract management. The platform also serves a crucial function in reporting and monitoring, as noted by two reviewers, enabling real-time trend identification and delivery of reports to management teams. Furthermore, two reviewers detailed specific use cases, including task mining to identify inefficiencies and using the product as a checklist for deal closings, demonstrating its versatility in addressing diverse operational needs.

Top Quotes

Process Automation and Management

“ProcessMaker is used to run various applications in our organization.”

Reporting and Monitoring

“We have integrated ProcessMaker with Google Workspace, Azure, and Netsuite to monitor requests from our over 500 retail locations to identify trends in real time.”

Application Development

“We have now created Document management, Reimbursement , Vendor Contract Management and many other applications on the platform”

Please provide some detailed examples of things that ProcessMaker does particularly well.

From 5 reviews

Summary

Reviewers frequently highlight several areas where ProcessMaker demonstrates particular strength, with the most commonly cited being its ability to integrate with other applications and its robust capabilities for process development and execution. Three of 5 reviewers specifically noted the product's effective integrations with third-party platforms, enabling seamless connection of activities across diverse software landscapes. Similarly, 3 of 5 reviewers praised the platform's efficiency in handling process development, including its ability to manage libraries and execute scripts effectively. Beyond core process management, ProcessMaker also received positive remarks from 2 of 5 reviewers for its activity and event tracking features, which provide detailed insights into user interactions. The platform's reporting and delivery mechanisms, as well as its customization options and intuitive interface, were also positively mentioned by 2 of 5 reviewers, contributing to an overall positive perception of its operational capabilities.

Top Quotes

Integrations with other apps

“Integrations with other 3rd party apps”

Process development and execution

“ProcessMaker runs scripts efficiently and the error codes are very clear to understand”

Activity and event tracking

“Identify copy / paste events, including the source system / application being copied from and the target.”

Reviews

11 Reviews

Robust product for task mining could do with some updates to the dashboarding features

Rating: 8 out of 10

Incentivized

August 1, 2025

Use Cases and Deployment Scope

We are currently using the Task Mining component from ProcessMaker to evaluate our business processes and identify inefficiencies, opportunities for streamlining the process and to implement automation. We look at processes which have a very significant number of manual process steps which involve activities outside of our core system landscape, or when there are many different applications involved.

Pros

Connecting activities across applications which are not part of the core landscape (e.g. Excel, MS Teams)
Being able to identify activities being performed such as typing into a form, reading content on pages, or navigating between pages in an application.
Identify copy / paste events, including the source system / application being copied from and the target.

Cons

The maturity of the Task Mining dashboard is quite low
The process for managing the invitation tokens to a team is quite challenging
The knowledge curve for configuring, especially with moderately complex system landscapes, is very steep.

Likelihood to Recommend

The task mining component is well suited for processes where there are a lot of steps performed in a variety of systems, particularly by a single individual on a team. It also requires a robust activity ID to be able to track an activity. It is not well suited when trying to track a process where the content is in an email.

Verified User

Executive in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

ProcessMaker

Rating: 9 out of 10

Incentivized

July 18, 2025

Use Cases and Deployment Scope

We have integrated ProcessMaker with Google Workspace, Azure, and Netsuite to monitor requests from our over 500 retail locations to identify trends in real time. ProcessMaker is then used to delivery various reports to the management teams at each of our locations.

Pros

Integrations with other 3rd party apps
Integrations with 3rd party platforms
Report delivery via email

Cons

Cost
Interface

Likelihood to Recommend

In our company we do a lot of pretotyping. During this phase, many changes are made which results in evolving processing and ad-hoc tasks. Tasks that cannot be predefined or standardized are not suitable for ProcessMaker

Ryan Lauray

Applications Engineer in Information Technology at Les Schwab Tires (10,001+ employees)

Vetted Review

2 years of experience

The product has potential

Rating: 4 out of 10

Incentivized

July 18, 2025

Use Cases and Deployment Scope

We use ProcessMaker for deal closings. The product serves as a checklist.

Pros

Customizable
Intuitive

Cons

Frequent errors and unsatisfactory fixes
Missing functionalities
Messy interface

Likelihood to Recommend

ProcessMaker is well suited for simple deals, but not flexible to account for "exceptions" or "unique" scenarios that appear on a deal-by-deal basis.

Verified User

Employee (201-500 employees)

Vetted Review

1 year of experience

ProcessMaker An excellent tool for process automation

Rating: 7 out of 10

Incentivized

April 9, 2025

Use Cases and Deployment Scope

We use ProcessMaker within our organization in many different ways. We use it for creating forms, executing and managing processes through platform's interface, reporting and improving processes based on data and performance and designing and automating business process using its Business Process Model and Notation (BPMN) modeler.

Pros

Form creation
Integrations
Reporting

Cons

Automate production releases
Fix the performance issues with big processes
Simplify the user interface

Likelihood to Recommend

Some areas where ProcessMaker is well suited for us is centralized form submission, integrations with other systems, task automation and creating audit trails. Some areas where less appropriate for us is if you need to run a big process or multiple big processes, that will be an issue due to performance reasons. Also the documentation management and searching capabilities is not good if that would be a need.

Verified User

Vice-President in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

Powerful Workflow Platform

Rating: 9 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

ProcessMaker is used to run various applications in our organization. With the goal of cutting cost, our organization has moved over 15 applications that we use to patronize from third-party's to the platform. We have now created Document management, Reimbursement , Vendor Contract Management and many other applications on the platform

Pros

It handles libraries very well. you can input various libraries during the development of a process
ProcessMaker runs scripts efficiently and the error codes are very clear to understand
Onboarding a process is not too cumbersome

Cons

Needs to improve with Integrations with other applications
Improve on resource consumption

Likelihood to Recommend

It is well suited for running simple programs that manages day to day task. If you are looking to integrate other applications or OEMs , it is not that efficient.

peter awortwe

IT Asset and Configuration Analyst, Service Catalog Manager, Knowledge Manager in Information Technology at Eprocess ISA (201-500 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

ProcessMaker - Best for the Basics and New Users

Rating: 9 out of 10

Incentivized

February 11, 2019

Use Cases and Deployment Scope

I reviewed ProcessMaker as part of an initiative to find the best fit for a local school. They had an issue with efficiency and spending time on the right tasks. They were spending too much time in trivial things which could be automated, and doing these things on paper, so they were easily spending at least a full day's worth of time doing these things. My role was to come in and find a solution which addresses both their efficiency issues and making sure the process is more refined. They wanted to spend more time working on the relationship with customers and not simply filling out paperwork day after day.

Pros

User interface. It is clean and easy to understand. You won't get overwhelmed the second you log in.
The workflow maker. With a drag and drop interface, you can easily visualize and implement what you want on the screen. Out of all the programs we tested, this one had the easiest process maker and designer.
Ease of understanding. My biggest recommendation would be that this program is easy to access for anyone. There are complications (see negatives) but this program can be implemented quickly and efficiently, and nearly anyone can learn to use it. You will not feel like you are in the dark with it.

Cons

Complications when you get to the more advanced pieces. When trialing, I found that the more advanced a process got, the more complicated it got for me in coding. When you begin using the more advanced features, you will find that you need to have a basic knowledge of coding - otherwise you won't go any further. This was my sole issue. Unfortunately, it was one that would have brought the school to a grinding halt if they were to ever get more complicated than they were.

Likelihood to Recommend

I loved it. You will not get an easier interface. You can develop workflow processes in a simple way, one which allows anyone to understand what you are trying to accomplish; however, you will get into some issues if your employees are scared of coding (when you get to the advanced features). For some, this will never be an issue as the knowledge you need is very basic. But for the school I was working with, it would have stopped them cold.

Patrick Stephens

Director Of Communications at The Suzuki School (51-200 employees)

Vetted Review

2 years of experience

View profile

Outstanding platform for mapping and controlling processes

Rating: 10 out of 10

Incentivized

January 30, 2018

Use Cases and Deployment Scope

ProcessMaker is a great tool that we use for implementing process management solutions for our clients in the oil and gas industry.

Pros

Great and flexible dashboards
Easy to map process and easy to implement
Notifications
Documents and evidence filing

Cons

It would be great to see the processes in the app

Likelihood to Recommend

It is suitable for any industry or business where management has to control different processes and people.
Also good in industries where the companies have to deliver reports within a timeframe.
Good for following up actions.

Alex Garcia

Founder & CEO in Corporate at ALDITI Group (1-10 employees)

Vetted Review

Reseller

1 year of experience

View profile

A good BPMN tool to try.

Rating: 9 out of 10

Incentivized

December 27, 2017

Use Cases and Deployment Scope

An amazing BPMN system which helps us to implement our workflow projects. We needed to normalize our business processes. By using Processmaker, we draw our process and related electronic forms easily. And, ProcessMaker provides an easy way to write code to customize the workflow. Great!

Pros

We can write PHP and Javascript code to handle the way the ProcessMaker does. It makes the ProcessMaker more flexible to meet our requests on our workflow.
The Processmaker provides a What-You-See-Is-What-You-Get flowchart design tool, we can draw our process very easy like Visio. And, We can use the flowchart to implement our workflow.
Also, the Dynaform, the electronic form function of Processmaker, is WYSIWYG form design tool, help us design forms participated in the process.

Cons

The Compatibility with IE Browser. The IE Browser is not compatible with jQuery, and ProcessMaker is based on jQuery, The user who uses IE Browser is somewhat difficult using ProcessMaker normally.

Likelihood to Recommend

Design Flowchart, and Electronic paper easily, I designed the following flow chart about 3 hours, https://i.imgur.com/Tpr8ovO.png and the following form in 1 hour, https://i.imgur.com/GAx5Nvh.png And, this is the first time I am using Processmaker.I can control the workflow by PHP and Javascript code, by trigger and code inside to handle the submit button, etc. It's a simple and powerful BPMN tools better than the others I've used before.

Simon Huang

System Development Manager in Information Technology at Foremost Groups, Inc. (1001-5000 employees)

Vetted Review

View profile

Good Workflow Maker

Rating: 9 out of 10

October 10, 2017

Use Cases and Deployment Scope

ProcessMaker is a good workflow design platform. ProcessMaker is suitable for building a relatively complex task flow. Through the BPMN2.0 engine allows users to easily through the GUI design and implementation of the task workflow design. Meanwhile, ProcessMaker can be a simple set of task process data deployed in the specified database. The highly open Restful API brings good operability and scalability to software developers. Look forward to this product in the future to have more subsidiary features concentrated in the company or government social community. Overall, I recommend this product.

Pros

Easily controllable task workflow design
Integrated data analysis capabilities
Strong scalability

Cons

Real time communication function base on role relationship or task process group.
Role Relationship Model Presentation

Likelihood to Recommend

Recommended government and company use.

(Leon) Fuyao Zhang

Research Assistant / Research Project Leader in Engineering at San Jose State University (1001-5000 employees)

Vetted Review

1 year of experience

View profile

ProcessMaker is really a key-leverage to make our business grow.

Rating: 9 out of 10

February 8, 2017

Use Cases and Deployment Scope

We use ProcessMaker to diagram, organize, document and track/monitor the real flow of our customer services-related processes. The main and most important problem that the tool addresses is, in our opinion, our need to monitor internal processes, measure performers' efficiency and assess customer quality. Likewise, it's been critical to help us turn our processes into a graphical and straightforward guidance on how to better perform a task for our teams.

Pros

Metrics, dashboards, and KPIs provide managers with the right indicators to measure efficiency.
Design: extremely easy to draw BPMN 2.0-based processes.
Real-time process track: The status of any task can be monitored at any time.

Cons

User's menu: not straightforward, main features difficult to find.
Coding requirements: several important and valuable features require complicated coding.

Likelihood to Recommend

ProcessMaker is:

Suitable for customer-oriented businesses processes.
Convenient for firms with the need to track teams' performance with tailored indicators.
Not adequate for simple processes which require only modeling and graphic design.

HUMBERTO RAMIREZ SANCHEZ HIDALGO

Area Director - Large Enterprises Banking in Corporate at Banco Santander (10,001+ employees)

Vetted Review

1 year of experience

View profile