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ProcessMaker Reviews and Ratings

Rating: 8.9 out of 10
Score
8.9 out of 10
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Community insights

TrustRadius Insights for ProcessMaker are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clean and Easy User Interface: Users have praised the clean and easy-to-understand user interface of the product. Several reviewers stated that it is not overwhelming and provides a smooth experience from the moment you log in.

Drag and Drop Workflow Maker: The drag and drop interface of the workflow maker was highly appreciated by users. Many reviewers mentioned that it allows for easy visualization and implementation of desired elements on the screen, making the process design easier compared to other programs tested.

Easy Accessible for Anyone: Reviewers highlighted that this program is easy to access for anyone, emphasizing its ease of understanding. Some users felt confident using this product as they believed that almost anyone can learn to use it quickly and efficiently, even if there might be some complications along the way.

Reviews

11 Reviews

Robust product for task mining could do with some updates to the dashboarding features

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We are currently using the Task Mining component from ProcessMaker to evaluate our business processes and identify inefficiencies, opportunities for streamlining the process and to implement automation. We look at processes which have a very significant number of manual process steps which involve activities outside of our core system landscape, or when there are many different applications involved.

Pros

  • Connecting activities across applications which are not part of the core landscape (e.g. Excel, MS Teams)
  • Being able to identify activities being performed such as typing into a form, reading content on pages, or navigating between pages in an application.
  • Identify copy / paste events, including the source system / application being copied from and the target.

Cons

  • The maturity of the Task Mining dashboard is quite low
  • The process for managing the invitation tokens to a team is quite challenging
  • The knowledge curve for configuring, especially with moderately complex system landscapes, is very steep.

Likelihood to Recommend

The task mining component is well suited for processes where there are a lot of steps performed in a variety of systems, particularly by a single individual on a team. It also requires a robust activity ID to be able to track an activity. It is not well suited when trying to track a process where the content is in an email.

VU
Verified User
Executive in Information Technology (10,001+ employees)
Vetted Review
ProcessMaker
1 year of experience

ProcessMaker

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We have integrated ProcessMaker with Google Workspace, Azure, and Netsuite to monitor requests from our over 500 retail locations to identify trends in real time. ProcessMaker is then used to delivery various reports to the management teams at each of our locations.

Pros

  • Integrations with other 3rd party apps
  • Integrations with 3rd party platforms
  • Report delivery via email

Cons

  • Cost
  • Interface

Likelihood to Recommend

In our company we do a lot of pretotyping. During this phase, many changes are made which results in evolving processing and ad-hoc tasks. Tasks that cannot be predefined or standardized are not suitable for ProcessMaker

RL
Ryan Lauray
Applications Engineer in Information Technology at Les Schwab Tires (10,001+ employees)
Vetted Review
ProcessMaker
2 years of experience

The product has potential

Rating: 4 out of 10
Incentivized

Use Cases and Deployment Scope

We use ProcessMaker for deal closings. The product serves as a checklist.

Pros

  • Customizable
  • Intuitive

Cons

  • Frequent errors and unsatisfactory fixes
  • Missing functionalities
  • Messy interface

Likelihood to Recommend

ProcessMaker is well suited for simple deals, but not flexible to account for "exceptions" or "unique" scenarios that appear on a deal-by-deal basis.

VU
Verified User
Employee (201-500 employees)
Vetted Review
ProcessMaker
1 year of experience

ProcessMaker An excellent tool for process automation

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use ProcessMaker within our organization in many different ways. We use it for creating forms, executing and managing processes through platform's interface, reporting and improving processes based on data and performance and designing and automating business process using its Business Process Model and Notation (BPMN) modeler.

Pros

  • Form creation
  • Integrations
  • Reporting

Cons

  • Automate production releases
  • Fix the performance issues with big processes
  • Simplify the user interface

Likelihood to Recommend

Some areas where ProcessMaker is well suited for us is centralized form submission, integrations with other systems, task automation and creating audit trails. Some areas where less appropriate for us is if you need to run a big process or multiple big processes, that will be an issue due to performance reasons. Also the documentation management and searching capabilities is not good if that would be a need.

VU
Verified User
Vice-President in Information Technology (501-1000 employees)
Vetted Review
ProcessMaker
2 years of experience

Powerful Workflow Platform

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

ProcessMaker is used to run various applications in our organization. With the goal of cutting cost, our organization has moved over 15 applications that we use to patronize from third-party's to the platform. We have now created Document management, Reimbursement , Vendor Contract Management and many other applications on the platform

Pros

  • It handles libraries very well. you can input various libraries during the development of a process
  • ProcessMaker runs scripts efficiently and the error codes are very clear to understand
  • Onboarding a process is not too cumbersome

Cons

  • Needs to improve with Integrations with other applications
  • Improve on resource consumption

Likelihood to Recommend

It is well suited for running simple programs that manages day to day task. If you are looking to integrate other applications or OEMs , it is not that efficient.

pa
peter awortwe
IT Asset and Configuration Analyst, Service Catalog Manager, Knowledge Manager in Information Technology at Eprocess ISA (201-500 employees)
Vetted Review
ProcessMaker
1 year of experience
Verified on LinkedIn

ProcessMaker - Best for the Basics and New Users

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I reviewed ProcessMaker as part of an initiative to find the best fit for a local school. They had an issue with efficiency and spending time on the right tasks. They were spending too much time in trivial things which could be automated, and doing these things on paper, so they were easily spending at least a full day's worth of time doing these things. My role was to come in and find a solution which addresses both their efficiency issues and making sure the process is more refined. They wanted to spend more time working on the relationship with customers and not simply filling out paperwork day after day.

Pros

  • User interface. It is clean and easy to understand. You won't get overwhelmed the second you log in.
  • The workflow maker. With a drag and drop interface, you can easily visualize and implement what you want on the screen. Out of all the programs we tested, this one had the easiest process maker and designer.
  • Ease of understanding. My biggest recommendation would be that this program is easy to access for anyone. There are complications (see negatives) but this program can be implemented quickly and efficiently, and nearly anyone can learn to use it. You will not feel like you are in the dark with it.

Cons

  • Complications when you get to the more advanced pieces. When trialing, I found that the more advanced a process got, the more complicated it got for me in coding. When you begin using the more advanced features, you will find that you need to have a basic knowledge of coding - otherwise you won't go any further. This was my sole issue. Unfortunately, it was one that would have brought the school to a grinding halt if they were to ever get more complicated than they were.

Likelihood to Recommend

I loved it. You will not get an easier interface. You can develop workflow processes in a simple way, one which allows anyone to understand what you are trying to accomplish; however, you will get into some issues if your employees are scared of coding (when you get to the advanced features). For some, this will never be an issue as the knowledge you need is very basic. But for the school I was working with, it would have stopped them cold.

PS
Patrick Stephens
Director Of Communications at The Suzuki School (51-200 employees)
Vetted Review
ProcessMaker
2 years of experience
View profile

Outstanding platform for mapping and controlling processes

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

ProcessMaker is a great tool that we use for implementing process management solutions for our clients in the oil and gas industry.

Pros

  • Great and flexible dashboards
  • Easy to map process and easy to implement
  • Notifications
  • Documents and evidence filing

Cons

  • It would be great to see the processes in the app

Likelihood to Recommend

It is suitable for any industry or business where management has to control different processes and people.

Also good in industries where the companies have to deliver reports within a timeframe.

Good for following up actions.

AG
Alex Garcia
Founder & CEO in Corporate at ALDITI Group (1-10 employees)
Vetted Review
Reseller
ProcessMaker
1 year of experience
View profile

A good BPMN tool to try.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

An amazing BPMN system which helps us to implement our workflow projects. We needed to normalize our business processes. By using Processmaker, we draw our process and related electronic forms easily. And, ProcessMaker provides an easy way to write code to customize the workflow. Great!

Pros

  • We can write PHP and Javascript code to handle the way the ProcessMaker does. It makes the ProcessMaker more flexible to meet our requests on our workflow.
  • The Processmaker provides a What-You-See-Is-What-You-Get flowchart design tool, we can draw our process very easy like Visio. And, We can use the flowchart to implement our workflow.
  • Also, the Dynaform, the electronic form function of Processmaker, is WYSIWYG form design tool, help us design forms participated in the process.

Cons

  • The Compatibility with IE Browser. The IE Browser is not compatible with jQuery, and ProcessMaker is based on jQuery, The user who uses IE Browser is somewhat difficult using ProcessMaker normally.

Likelihood to Recommend

Design Flowchart, and Electronic paper easily, I designed the following flow chart about 3 hours, <a title="Link: https://i.imgur.com/Tpr8ovO.png" href="https://i.imgur.com/Tpr8ovO.png">https://i.imgur.com/Tpr8ovO.png</a> and the following form in 1 hour, <a href="https://i.imgur.com/GAx5Nvh.png">https://i.imgur.com/GAx5Nvh.png</a> And, this is the first time I am using Processmaker.I can control the workflow by PHP and Javascript code, by trigger and code inside to handle the submit button, etc. It's a simple and powerful BPMN tools better than the others I've used before.

SH
Simon Huang
System Development Manager in Information Technology at Foremost Groups, Inc. (1001-5000 employees)
Vetted Review
View profile

Good Workflow Maker

Rating: 9 out of 10

Use Cases and Deployment Scope

ProcessMaker is a good workflow design platform. ProcessMaker is suitable for building a relatively complex task flow. Through the BPMN2.0 engine allows users to easily through the GUI design and implementation of the task workflow design. Meanwhile, ProcessMaker can be a simple set of task process data deployed in the specified database. The highly open Restful API brings good operability and scalability to software developers. Look forward to this product in the future to have more subsidiary features concentrated in the company or government social community. Overall, I recommend this product.

Pros

  • Easily controllable task workflow design
  • Integrated data analysis capabilities
  • Strong scalability

Cons

  • Real time communication function base on role relationship or task process group.
  • Role Relationship Model Presentation

Likelihood to Recommend

Recommended government and company use.

(F
(Leon) Fuyao Zhang
Research Assistant / Research Project Leader in Engineering at San Jose State University (1001-5000 employees)
Vetted Review
ProcessMaker
1 year of experience
View profile

ProcessMaker is really a key-leverage to make our business grow.

Rating: 9 out of 10

Use Cases and Deployment Scope

We use ProcessMaker to diagram, organize, document and track/monitor the real flow of our customer services-related processes. The main and most important problem that the tool addresses is, in our opinion, our need to monitor internal processes, measure performers' efficiency and assess customer quality. Likewise, it's been critical to help us turn our processes into a graphical and straightforward guidance on how to better perform a task for our teams.

Pros

  • Metrics, dashboards, and KPIs provide managers with the right indicators to measure efficiency.
  • Design: extremely easy to draw BPMN 2.0-based processes.
  • Real-time process track: The status of any task can be monitored at any time.

Cons

  • User's menu: not straightforward, main features difficult to find.
  • Coding requirements: several important and valuable features require complicated coding.

Likelihood to Recommend

ProcessMaker is:

<ul><li>Suitable for customer-oriented businesses processes.</li><li>Convenient for firms with the need to track teams' performance with tailored indicators.</li><li>Not adequate for simple processes which require only modeling and graphic design.</li></ul>

HR
HUMBERTO RAMIREZ SANCHEZ HIDALGO
Area Director - Large Enterprises Banking in Corporate at Banco Santander (10,001+ employees)
Vetted Review
ProcessMaker
1 year of experience
View profile