ProcessMaker is really a key-leverage to make our business grow.
February 08, 2017
ProcessMaker is really a key-leverage to make our business grow.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ProcessMaker
We use ProcessMaker to diagram, organize, document and track/monitor the real flow of our customer services-related processes. The main and most important problem that the tool addresses is, in our opinion, our need to monitor internal processes, measure performers' efficiency and assess customer quality. Likewise, it's been critical to help us turn our processes into a graphical and straightforward guidance on how to better perform a task for our teams.
Pros
- Metrics, dashboards, and KPIs provide managers with the right indicators to measure efficiency.
- Design: extremely easy to draw BPMN 2.0-based processes.
- Real-time process track: The status of any task can be monitored at any time.
Cons
- User's menu: not straightforward, main features difficult to find.
- Coding requirements: several important and valuable features require complicated coding.
- Measurable improvement in employees' efficiency in terms of time and cost.
- Trackable customer satisfaction levels through faster and optimized responsiveness to their needs, due to more efficient processes.
- Better management: Useful insights on team management due to timely and appropriate metrics.
Before making the decision to get ProcessMaker, we assessed different and best options in the market, which are also quite competitive. KiSSFLOW, Blueworks Live, and Bizagi, being the most relevant and ADONIS, to mention the ones we consider the most relevant and capable of meeting our needs.
In the end, we went for ProcessMaker because of mainly three things as described before:
1. Real-time process status tracking.
2. Metrics and dashboards.
3. Ease of use for constructing diagrams.
In the end, we went for ProcessMaker because of mainly three things as described before:
1. Real-time process status tracking.
2. Metrics and dashboards.
3. Ease of use for constructing diagrams.
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