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ProcessMaker

ProcessMaker

Overview

What is ProcessMaker?

ProcessMaker's low-code intelligent automation platform empowers organizations to design business processes in seconds and without experience. It features an AI-powered decision engine and intelligent document processing (IDP) capabilities to gather insight from unstructure data.

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Recent Reviews

TrustRadius Insights

ProcessMaker has proven to be a valuable tool for users across various industries. Customers have utilized the platform to diagram, …
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Good Workflow Maker

9 out of 10
October 10, 2017
ProcessMaker is a good workflow design platform. ProcessMaker is suitable for building a relatively complex task flow. Through the BPMN2.0 …
Continue reading
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Popular Features

View all 13 features
  • Process designer (6)
    10.0
    100%
  • Dashboards (6)
    10.0
    100%
  • Custom reports (6)
    9.0
    90%
  • Standard reports (6)
    9.0
    90%
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Pricing

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N/A
Unavailable

What is ProcessMaker?

ProcessMaker's low-code intelligent automation platform empowers organizations to design business processes in seconds and without experience. It features an AI-powered decision engine and intelligent document processing (IDP) capabilities to gather insight from unstructure data.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.processmaker.com/products/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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KiSSFLOW is a cloud-based business process management and workflow management software designed to enable users to create an unlimited number of automated business applications with a through a simple user interface.

What is Quixy?

Enterprises can use Quixy's cloud-based no-code platform to enable their business users (citizen developers) to automate workflows and build simple to complex enterprise-grade applications for their custom needs, according to the vendor up to ten times faster. Quixy helps eliminate manual…

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Product Demos

processmaker demo. CMPE281

YouTube

Sharepoint Demo

YouTube

How to Leverage Intelligent Document Processing (IDP) In Your Digital Transformation

YouTube
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Features

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

9.3
Avg 8.1

Process Engine

Designing and building process models

9.2
Avg 8.4

Collaboration

Collaboration tools allowing BPM experts to collaborate on model design

7.5
Avg 8.2

Content Management Capabilties

Lightweight tool for managing content

9
Avg 8.1
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Product Details

What is ProcessMaker?

ProcessMaker's low-code intelligent automation platform empowers organizations to design business processes in seconds and without experience. It features an AI-powered decision engine and intelligent document processing (IDP) capabilities to gather insight from unstructure data.

ProcessMaker Video

3 minute tour of ProcessMaker software

ProcessMaker Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ProcessMaker's low-code intelligent automation platform empowers organizations to design business processes in seconds and without experience. It features an AI-powered decision engine and intelligent document processing (IDP) capabilities to gather insight from unstructure data.

Reviewers rate Dashboards and Process designer and Process simulation highest, with a score of 10.

The most common users of ProcessMaker are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(15)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ProcessMaker has proven to be a valuable tool for users across various industries. Customers have utilized the platform to diagram, organize, document, and monitor customer service-related processes. The ability to track and monitor these processes has been instrumental in improving efficiency and assessing customer satisfaction. In addition, users have found ProcessMaker to be an excellent BPMN system for implementing workflow projects. It offers an intuitive drag and drop workflow designer that simplifies the task of creating graphical representations of processes and related electronic forms. The tool also allows users to customize workflows through code, providing flexibility and customization options.

One specific use case where ProcessMaker has excelled is in automating HR workflows, such as managing the process for handling incoming candidate resumes. With the help of ProcessMaker's workflow designer, streamlining HR processes has become seamless. Users have also praised the tool for its suitability in building complex task flows and implementing process management solutions in industries like oil and gas. The BPMN2.0 engine in ProcessMaker enables users to design and implement task workflow designs easily through the GUI. Additionally, software developers have benefited from ProcessMaker's Restful API, which enhances operability and scalability.

Looking ahead, users are eager to see future updates of ProcessMaker that introduce more subsidiary features for company or government social communities. Overall, customers have found ProcessMaker to be an invaluable tool for optimizing processes, improving efficiency, and enhancing overall productivity in a wide range of industries.

Clean and Easy User Interface: Users have praised the clean and easy-to-understand user interface of the product. Several reviewers stated that it is not overwhelming and provides a smooth experience from the moment you log in.

Drag and Drop Workflow Maker: The drag and drop interface of the workflow maker was highly appreciated by users. Many reviewers mentioned that it allows for easy visualization and implementation of desired elements on the screen, making the process design easier compared to other programs tested.

Easy Accessible for Anyone: Reviewers highlighted that this program is easy to access for anyone, emphasizing its ease of understanding. Some users felt confident using this product as they believed that almost anyone can learn to use it quickly and efficiently, even if there might be some complications along the way.

Complicated Advanced Processes: Some users have found the more advanced processes in the software to be complicated, especially in terms of coding requirements. They have expressed difficulties in understanding and implementing complex workflows using the software. Confusing User Interface: Several reviewers have mentioned that they found the user interface of the software to be not straightforward and had difficulty finding main features in the menu. This has caused frustration and inefficiency when navigating through the system. Internet Explorer Compatibility Issues: A number of users have reported that the software is not compatible with Internet Explorer browser, which has made it difficult for IE users to use ProcessMaker normally. This limitation has forced them to switch to alternative browsers or find workarounds, impacting their overall experience. In conclusion, based on user reviews, there are common concerns regarding complicated advanced processes, confusing user interface, and compatibility issues with Internet Explorer.

The users recommend the following about ProcessMaker:

  • Use the self-hosted version and allow a reasonable implementation period. It is seen as a powerful tool for automating manual processes and making businesses more agile. Some coding skills may be required for complex workflows.

  • Acquire PHP technical skills for advanced features. ProcessMaker is easy to use and implement, but having PHP knowledge is beneficial for fully utilizing its capabilities. Trying the evaluation version and attending in-person training can be helpful.

  • Optimize business processes before automating them and take adequate time to learn and effectively use the platform. Reducing the reliance on external plugins and considering the enterprise edition can provide better functionality. Reading documentation, trying free trials, and researching are also recommended.

These recommendations emphasize the importance of using the self-hosted version, acquiring PHP technical skills, optimizing processes, and investing time in learning and researching to effectively use ProcessMaker for automation and streamlining of business processes.

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
Patrick Stephens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I reviewed ProcessMaker as part of an initiative to find the best fit for a local school. They had an issue with efficiency and spending time on the right tasks. They were spending too much time in trivial things which could be automated, and doing these things on paper, so they were easily spending at least a full day's worth of time doing these things. My role was to come in and find a solution which addresses both their efficiency issues and making sure the process is more refined. They wanted to spend more time working on the relationship with customers and not simply filling out paperwork day after day.
  • User interface. It is clean and easy to understand. You won't get overwhelmed the second you log in.
  • The workflow maker. With a drag and drop interface, you can easily visualize and implement what you want on the screen. Out of all the programs we tested, this one had the easiest process maker and designer.
  • Ease of understanding. My biggest recommendation would be that this program is easy to access for anyone. There are complications (see negatives) but this program can be implemented quickly and efficiently, and nearly anyone can learn to use it. You will not feel like you are in the dark with it.
  • Complications when you get to the more advanced pieces. When trialing, I found that the more advanced a process got, the more complicated it got for me in coding. When you begin using the more advanced features, you will find that you need to have a basic knowledge of coding - otherwise you won't go any further. This was my sole issue. Unfortunately, it was one that would have brought the school to a grinding halt if they were to ever get more complicated than they were.
I loved it. You will not get an easier interface. You can develop workflow processes in a simple way, one which allows anyone to understand what you are trying to accomplish; however, you will get into some issues if your employees are scared of coding (when you get to the advanced features). For some, this will never be an issue as the knowledge you need is very basic. But for the school I was working with, it would have stopped them cold.
Alex Garcia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
ProcessMaker is a great tool that we use for implementing process management solutions for our clients in the oil and gas industry.
  • Great and flexible dashboards
  • Easy to map process and easy to implement
  • Notifications
  • Documents and evidence filing
  • It would be great to see the processes in the app
It is suitable for any industry or business where management has to control different processes and people.
Also good in industries where the companies have to deliver reports within a timeframe.
Good for following up actions.
December 27, 2017

A good BPMN tool to try.

Simon Huang | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
An amazing BPMN system which helps us to implement our workflow projects. We needed to normalize our business processes. By using Processmaker, we draw our process and related electronic forms easily. And, ProcessMaker provides an easy way to write code to customize the workflow. Great!
  • We can write PHP and Javascript code to handle the way the ProcessMaker does. It makes the ProcessMaker more flexible to meet our requests on our workflow.
  • The Processmaker provides a What-You-See-Is-What-You-Get flowchart design tool, we can draw our process very easy like Visio. And, We can use the flowchart to implement our workflow.
  • Also, the Dynaform, the electronic form function of Processmaker, is WYSIWYG form design tool, help us design forms participated in the process.
  • The Compatibility with IE Browser. The IE Browser is not compatible with jQuery, and ProcessMaker is based on jQuery, The user who uses IE Browser is somewhat difficult using ProcessMaker normally.
Design Flowchart, and Electronic paper easily, I designed the following flow chart about 3 hours, https://i.imgur.com/Tpr8ovO.png and the following form in 1 hour, https://i.imgur.com/GAx5Nvh.png And, this is the first time I am using Processmaker.I can control the workflow by PHP and Javascript code, by trigger and code inside to handle the submit button, etc. It's a simple and powerful BPMN tools better than the others I've used before.
October 10, 2017

Good Workflow Maker

(Leon) Fuyao Zhang | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
ProcessMaker is a good workflow design platform. ProcessMaker is suitable for building a relatively complex task flow. Through the BPMN2.0 engine allows users to easily through the GUI design and implementation of the task workflow design. Meanwhile, ProcessMaker can be a simple set of task process data deployed in the specified database. The highly open Restful API brings good operability and scalability to software developers. Look forward to this product in the future to have more subsidiary features concentrated in the company or government social community. Overall, I recommend this product.
  • Easily controllable task workflow design
  • Integrated data analysis capabilities
  • Strong scalability
  • Real time communication function base on role relationship or task process group.
  • Role Relationship Model Presentation
Recommended government and company use.
HUMBERTO RAMIREZ SANCHEZ HIDALGO | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use ProcessMaker to diagram, organize, document and track/monitor the real flow of our customer services-related processes. The main and most important problem that the tool addresses is, in our opinion, our need to monitor internal processes, measure performers' efficiency and assess customer quality. Likewise, it's been critical to help us turn our processes into a graphical and straightforward guidance on how to better perform a task for our teams.
  • Metrics, dashboards, and KPIs provide managers with the right indicators to measure efficiency.
  • Design: extremely easy to draw BPMN 2.0-based processes.
  • Real-time process track: The status of any task can be monitored at any time.
  • User's menu: not straightforward, main features difficult to find.
  • Coding requirements: several important and valuable features require complicated coding.
ProcessMaker is:
  • Suitable for customer-oriented businesses processes.
  • Convenient for firms with the need to track teams' performance with tailored indicators.
  • Not adequate for simple processes which require only modeling and graphic design.
Hussain Jawadwala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
The processmaker tool has been a real help in automating some of my workflow in my department. We are using it for managing the HR process to handle incoming candidate resumes. The tool has helped to streamline the HR work. Hiring and managing human resources has been a great ease with the simple drag and drop workflow designer. Also, it is easy to design and modify the workflow without having deep programming knowledge.
  • Easy workflow designing
  • Case tracking
  • Highly flexible and general purpose
  • I am still not able to achieve complicated workflows. May be a developer to create a plugin is required.
  • The UI can be more attractive and colourful.
It is best suited for organisation that needs to automate a simple workflow which generally gets messed up in a manual system. It is easy to use and design. A small and medium sized business must go for it. If you are looking for a too complex workflow design then you may need to hire a process maker plugin developer.
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