Business Process Automation Software

Top Rated Business Process Automation Products

TrustRadius Top Rated for 2021

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Business Process Automation Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Business Process Automation Software Overview

What is Business Process Automation?

Business Process Automation Software streamlines business applications by integrating loosely coupled, long-running, heterogeneous business processes and systems into a seamless and largely automated transaction. This occurs within or between businesses with minimal use of coding, through a unified management console overseeing the entire workflow.


Business process automation software offers several benefits to organizations that can leverage it. The primary advantage is unlocking employees from low-level, mundane, or manual tasks, allowing them to focus on higher-level functions. This leads to higher productivity and can drastically improve users’ quality of life as well. BPA software also improves process recording and documentation, which can assist with compliance requirements the business may face.


BPA software emphasized automating activities which are high-volume, consistently performed, time-sensitive, can bottleneck other functions, and/or have compliance considerations. There are many industry-specific or industry-agnostic applications of business process automation. For instance, many HR functions like onboarding provisioning, offboarding cycles, or payroll can be mostly or fully automated. This is particularly useful for activities like onboarding provisioning, where activities can span both HR and IT departments.


There are also more specialized, yet still common, activities like purchase order or manufacturing provisions which can be largely automated. However, while there are many applications of specialized process automation, BPA tends to be more general-use and focused on workflow automation, vs. specialized forms of automation around security, etc. To be robust in this general-use context, business process automation tools must also be able to integrate nativately or be easily customizable to integrate with a range of business systems and software.


Business Process Automation (BPA) vs. Business Process Management (BPM)


Business process automation is often considered a subsegment of the broader business process management function. BPM focuses on developing, deploying, and maintaining business structures and processes. It establishes what the processes actually are, and how they should operate. In contrast, BPA takes those existing processes and removes or reduces the manual labor associated with a given process. Business process automation doesn’t handle the process creation or editing stage, instead focusing on optimizing what processes currently exist. Since BPA is often framed as a function of BPM, many BPM platforms will also include some BPA capabilities.

Business Process Automation vs. Robotic Process Automation

There is also often confusion between Business Process Automation and Robotic Process Automation (RPA) software. Each type of software automates business functions, but they use different methods to do so. BPA allows administrators to manually set up and deploy process automates via workflow builders, while RPA programs interact with other programs’ GUIs like a human would using machine vision. BPA and RPA platforms are not mutually exclusive, and can integrate together within an organization to cover gaps in integrations/accessibility across different 3rd party software.


Business Process Automation Software Comparison

When comparing different business process automation software, consider these factors:


  • User Base: Who will be working directly with the platform? Most importantly, will non-specialist or non-IT personnel be using the product? If so, pay close attention to the ease of use and graphical interface that each product offers. Reviews from business users should also be able to shed light how easy it is for non-IT users to work with each product.

  • Integrations: Does each product have demonstrated integrations with the kinds of business software that the organization already uses? Prebuilt integrations will save lots of time and effort deploying the software, and vendors should be able to demo integration environments as necessary.

  • Compliance Considerations: Are there particular regulations and standards that the system must either provide documentation for or comply with directly. Automated processes that entail data transfers may require extra levels of security or encryption, especially in industries that deal with high volumes of sensitive data, such as healthcare.


Start a business process automation software comparison here


Pricing Information

Pricing for business process automation products is usually structured on a per user, per month basis, but are bundled up by minimum user counts based on the pricing tier. For instance, starter tiers can range from $15-20/user/month for 20-100 users, while enterprise tier pricing can range from $5-15/user/month for thousands of users.



Business Process Automation Products

(1-25 of 73) Sorted by Most Reviews

ConnectWise Manage

ConnectWise Manage

Customer Verified
Starting Price $35

ConnectWise Manage is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the…

Key Features

  • Ticket response (75)
    87%
    8.7
  • Organize and prioritize service tickets (76)
    83%
    8.3
  • Ticket creation and submission (76)
    83%
    8.3
Comindware Tracker

Comindware Tracker

Customer Verified
Top Rated

Comindware Tracker is a business process management software centered on worklows to build automations. Comindware Tracker implements a drag-and-drop interface along with Excel-style rules and forms.

Laserfiche

Laserfiche

Starting Price $50

Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a…

Key Features

  • Document management (17)
    95%
    9.5
  • File sync, storage & archiving (17)
    94%
    9.4
  • Content capture & imaging (17)
    93%
    9.3
Bonita Platform

Bonita is an open-source business process and workflow management platform created by the French National Institute for Research in Computer Science. It is available as a free community edition or as a commercial subscription product.

Key Features

  • Process designer (29)
    96%
    9.6
  • Form builder (26)
    96%
    9.6
  • Model execution (24)
    92%
    9.2
Okta Workflows (Azuqua)

Azuqua was a tool that helped users integrate their SaaS applications and build custom automations. It was acquired by Okta in late 2019, and is now part of Okta Workflows. Okta Workflows leverages Azuqua’s workflow orchestration engine and application integrations to automate complex…

Kissflow

Kissflow

Starting Price $9

KiSSFLOW is a cloud-based business process management and workflow management software designed to enable users to create an unlimited number of automated business applications with a through a simple user interface.

Key Features

  • Standard reports (16)
    83%
    8.3
  • Custom reports (16)
    81%
    8.1
  • Dashboards (18)
    66%
    6.6
Agiloft Flexible Service Desk Suite

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated…

ActiveBatch Workload Automation

ActiveBatch from Advanced Systems Concepts in New Jersey is IT workload automation software.

Key Features

  • Alerts and notifications (10)
    51%
    5.1
  • Central monitoring (10)
    51%
    5.1
Redwood Business Process Automation - Workload Edition

Redwood Business Process Automation is a workload automation and job scheduling solution designed for and delivered via Software-as-a-Service (SaaS). It transforms the digital enterprise with scalability and integration with all technologies in the modern enterprise. Redwood unifies…

Oracle Process Cloud

The Oracle Process Cloud is part of the Oracle Integration Cloud PaaS offerings, supporting integration of business applications.

IBM Cloud Pak for Business Automation

IBM Cloud Pak for Automation allows the user to design, build and run automation applications and services on any cloud, using pre-integrated automation technologies and low-code tools. IBM Cloud Pak is the latest deployment option of the IBM automation platform for digital business,…

Zoho Creator

Zoho Creator

Starting Price $10

Zoho Creator is a low-code application development platform for building enterprise-class applications that run on mobile, tablet, and web. It is designed to allow users to create custom forms, configure workflows, build pages, and deploy apps quickly.

Laiye RPA

Laiye RPA is an RPA solution + AI solution. Laiye RPA can automate manual and repetitive tasks, freeing the staff to apply their skillset and expertise on high-value and cognitively stimulating tasks. The vendor states Laiye RPA is easy to grasp, so that it can be learnt within a…

OpenText MBPM

OpenText acquired BPM solution Metastorm in 2011, and has rebranded the product as OpenText MBPM. It is an alternative BPM solution to OpenText's primary BPM offering called OpenText Cordys Business Process Management.

Quixy

Quixy is a cloud-based digital transformation platform that aims to enable business users with no coding skills to build enterprise-grade applications, using drag and drop design, which the vendor describes as ten times faster compared to the traditional approach consequently enhancing…

Bizagi Digital Business Platform

The Digital Business Platform from Bizagi is a rapid process automation platform for enterprises. The solution is comprised of three components: Bizagi Modeler, Bizagi Studio and Bizagi Engine.

Breakout

Breakout is a Workflow Management Software that automates step-by-step recurring business processes. The vendor states companies use Breakout to create enterprise-grade applications in minutes without any need for technical implementation. Studies show that businesses that adopt…

Mitratech TAP Workflow Automation

TAP Workflow Automation is a true end-to-end business process automation solution, enabling clients to easily digitize any workflow. The vendor says benefits include improved efficiency, productivity, standardization and compliance, with substantial cost savings and quick time-to-…

Agiloft Custom Workflow/BPM

According to Agiloft, this workflow and process automation solution provides a package that is comprised of a flexible and robust data model with a powerful workflow and business rules engine that enable it to map any business structure and automate the most complex business processes…

Camunda Platform

Camunda BPM uses its strengths in workflows, modeling, and integration with Java and Seamless Spring as the basis for its business process management offering. Camunda BPM is available through multiple deployments: standalone, embedded with container integration, and in cluster…

Ikarus AllSpark

AllSpark from Ikarus in Newark is an AI platform for business process automation. It can be used by businesses to save time and costs on their manual repetitive processes based on unstructured text data like invoices, contracts and emails. Here are some of the features of the software:…

HelpSystems Automate Plus (formerly Automate BPA Server)

HelpSystems Automate Plus (formerly Automate BPA Server) is scalable enterprise automation software designed to go beyond basic robotic process automation to integrate frontend and backend automated workflows across an organization. The vendor says their robust business enterprise…

Oracle BPEL Process Manager

BPEL is the standard for assembling a set of discrete services into an end-to-end process flow, reducing the cost and complexity of process integration initiatives. Oracle BPEL Process Manager offers a comprehensive infrastructure for creating, deploying and managing BPEL business…

Low Code Development Platform

AmpleLogic Low Code Platform aims to support business users and developers to create business applications tailored to organizations unique needs or challenges, without comprising on control access and IT Governance. This is accomplished using visual design tools like drag and drop…

Frequently Asked Questions

What is Business Process Automation?

Business process automation unifies disparate systems and processes by automating routing functions, such as fillable forms, ticket routing, and workflow management and progression.

What business processes can be automated?

Processes that are high-volume, routine, and manual are ideal for autoamtion. Frequently automated processes include employee onboarding, purchase orders, and service requests.


Why is business process automation important?

Business process automation is important when suffering from manual inefficiencies that either slow down your organization or require unnecessary manual overhead. BPA can save businesses time and avoid human error in important and detail-oriented processes.

What software has business process automation capabilities?

Business process automation is featured heavily in workflow tools, IT service management platforms, robotic process automation, and business process management software.

How much does business process automation software cost?

BPA can range in cost depending on the other capabilities it comes with. BPM tools can range from $30-100 per user per month, while workflow software can range from $9-60 per user per month.