Item: ProcessMaker
Rating: 8
Author: Verified User

Overall Satisfaction with ProcessMaker

Use Cases and Deployment Scope

We are currently using the Task Mining component from ProcessMaker to evaluate our business processes and identify inefficiencies, opportunities for streamlining the process and to implement automation. We look at processes which have a very significant number of manual process steps which involve activities outside of our core system landscape, or when there are many different applications involved.

Pros and Cons

Pros

Connecting activities across applications which are not part of the core landscape (e.g. Excel, MS Teams)
Being able to identify activities being performed such as typing into a form, reading content on pages, or navigating between pages in an application.
Identify copy / paste events, including the source system / application being copied from and the target.

Cons

The maturity of the Task Mining dashboard is quite low
The process for managing the invitation tokens to a team is quite challenging
The knowledge curve for configuring, especially with moderately complex system landscapes, is very steep.

Return on Investment

For the use cases we have deployed, the ROI has been negative - without a significant business impact.
We did not do a good job selecting cases with a strong burning platform to deploy the capability into. Therefore, despite obtaining some interesting insights, there was no desire to make changes to the process - thus not having a business impact.

Support & Services

The overall experience with ProcessMaker has been positive. We did have some changes on our technical account team, which caused a bit of disruption. While the support was good, there was not a lot of emphasis on upskilling or ensuring that we became self-sufficient, requiring that we engage in additional professional services which we did not initially anticipate.

Scalability

The capability is robust and quite industry agnostic. It would benefit significantly with some out of the box models - e.g. procure to pay on SAP and similar. They could also develop industry specific examples which could kickstart the implementation for organizations.

Usability

The dashboards for the Task Mining component could really do with some updating. The data is available, but sometimes difficult to understand what it is presenting. It is missing some fit and finish details like not displaying a breadcrumb when viewing a process map to show which process you are visualizing - this can be a bit frustrating. The deployment methods for the Task Mining agent are reasonably well documented, but the process for assigning and removing team members to a project needs to be revamped and simplified.

Alternatives Considered

UiPath Process Mining and Celonis

Based on our experience, the agent for ProcessMaker Task Mining is more robust than for either of the competing products. However Celonis is has a significantly more mature user interface, and UiPath has a significantly more configurable interface.

Key Insights

Do you think ProcessMaker delivers good value for the price?

Not sure

Are you happy with ProcessMaker's feature set?

Did ProcessMaker live up to sales and marketing promises?

Did implementation of ProcessMaker go as expected?

Yes

Would you buy ProcessMaker again?

Likelihood to Recommend

The task mining component is well suited for processes where there are a lot of steps performed in a variety of systems, particularly by a single individual on a team. It also requires a robust activity ID to be able to track an activity. It is not well suited when trying to track a process where the content is in an email.

ProcessMaker Feature Ratings

Comments

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Robust product for task mining could do with some updates to the dashboarding features

Software Version